Information Communications Technician Apprenticeship

Who is this course for?

This apprenticeship would be ideal for you if you're:

  • Embarking on a career as:
    • Help Desk Support
    • First-Line Support
    • Office IT Technician
    • IT Support Analyst
    • IT Support Officer
  • Looking to develop your knowledge and understanding of key concepts of IT infrastructure and support

Level

Information Communications Technician is a Level 3 Apprenticeship.

Duration

16 months total: 13 months Practical, 3-month EPA.

Funding

£15,000

Overview

Firebrand’s sector-leading Level 3 Information Communications Technician (ICT) Apprenticeship trains apprentices to implement and maintain IT systems for their business.

Options include pathways for:

  • Support Technician
  • Network Technician
  • Digital Communications Technician

Knowledge, skills, and behaviours (KSBs) will be developed to build, install, maintain, and secure multi-vendor platforms in both software and hardware.

With support from our Subject Matter Experts (SMEs), Learning Mentors (LMs), and industry-leading Instructors, learners will work across multiple sectors. Our programme gives apprentices a clear understanding of the components of infrastructure and how they are developed, installed, secured and maintained, both physically and virtually.

Firebrand’s programme is taught through a blended framework of Residential and Online Classroom learning based on our Lecture, Lab, Review methodology.

Your apprentice will receive support from our SMEs as well as full access to an e-learning platform that covers all areas of Cyber Security and over 5,000 courses on other relevant business topics.

Prerequisites

Before attending this accelerated apprenticeship, you should have:

  • A minimum of 5 GCSEs or Level 2 Apprenticeship equivalent (apprenticeship or BTEC in a relatable subject)

STEM subjects would also be beneficial to your application.

Curriculum

Support Technician

  • Maintenance or repair of systems faults
  • Support for the roll-out of installation and commission of new systems or upgrades

Network Technician

  • Installation and commission of networks
  • Maintenance or repair of network equipment
  • Installation, configuration or maintenance task on either ICT related hardware or software

Digital Communications Technician

  • Installation and commission of telecoms networks
  • Maintenance or repair of telecoms network equipment
  • Installation, configuration or maintenance task on either ICT related hardware or software

End Point Assessment

All Apprenticeships end with the End Point Assessment (EPA). This is completed by a third party, the End Point Assessment Organisation (EPAO).

The EPA evaluates all the work completed through the duration of the Apprenticeship.

For the Level 3 Information Communications Technician Apprenticeship, the EPA consists of:

  • a Project Report with questioning, and
  • a Professional Discussion underpinned by portfolio with the independent assessor

The apprentice will only enter the EPA Gateway once the employer is content that the apprentice is working at or above the occupational standard. In making this decision, the in-work mentor may take advice from Firebrand, but the decision must ultimately be made by them.

EPAO determines when all other Gateway requirements have been met, and the EPA period will only commence once the EPAO has confirmed this.

The EPA assessment period in Gateway can be anything from 4 weeks to 6 months.

For more information, check out our EPA Fact Sheet.

Exams

Upon successful completion of the programme, you'll have the opportunity to gain the following qualifications:

Next steps

Upon completion of the Level 3 Information Communications Technician Apprenticeship, progression routes include:

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