Information Communication Technician


Firebrand’s sector-leading Level 3 Information Communication Technician (ICT) Apprenticeship trains apprentices to implement and maintain IT systems for their business. Options include pathways for Support Technician , Network Technician and Digital Communications Technician.

Knowledge, skills and behaviours (KSBs) will be developed to build, install, maintain and secure multi-vendor platforms both in software and hardware.

The End Point Assessment (EPA) will be carried out covering a Professional Discussion underpinned by a portfolio of evidence, along with a Project Report with questioning. The project may be based on a specific problem, a recurring issue, an idea/opportunity or providing a service.

Throughout the apprenticeship our Subject Matter Experts (SMEs) , Learning Mentors (LMs) and world-leading trainers prepare learners to work across multiple sectors. Apprentices get a clear understanding of the components of infrastructure and how they are installed, secured and maintained.

Firebrand deliver the program through a blended framework of Residential and Online Classroom learning, based on our Lecture, Lab and Review  methodology. Apprentice’s learning is supplemented support from our SMEs; get full access to an e-learning platform that covers all areas of knowledge, as well as online labs to practice administration in a safe environment.


This apprenticeship would be ideal for you if you're:

  • Embarking on a career as a Help Desk support, First-Line support, Office IT Technician, IT Support Analyst, IT Support Officer
  • looking to develop their knowledge and understanding of key concepts of IT infrastructure and Support




This is a Level 3 Apprenticeship.

Professional Recognition

Apprenticeship progression routes are also available to learners with options like the Level 4 Network Engineer or L4 Cyber Security Technologist.


16 months total: 13 months Practical, 3 months EPA .


Support Technician

  • Maintenance or repair of systems faults
  • Support for the roll-out of installation and commission of new systems or upgrades

Network Technician

  • Installation and commission of networks
  • Maintenance or repair of network equipment
  • Installation, configuration or maintenance task on either ICT related hardware or software

Digital Communications Technician

  • Installation and commission of telecoms networks
  • Maintenance or repair of telecoms network equipment
  • Installation, configuration or maintenance task on either ICT related hardware or software


Before attending this accelerated apprenticeship, you should have:

  • A minimum of 5 GCSEs or Level 2 Apprenticeship equivalent (apprenticeship or BTEC in a relatable subject)

STEM subjects would also be beneficial to your application.

End Point Assessment

All Apprenticeships end with the End Point Assessment (EPA). This is completed by a third party, the End Point Assessment Organisation (EPAO). The EPA encompasses the evaluation of all of the work completed throughout the duration of the Apprenticeship.

For the Level 3 Information Communication Technician Apprenticeship, the EPA consists of a Project Report with questioning and a Professional Discussion underpinned by portfolio with the independent assessor. 

The apprentice will only enter the EPA ‘Gateway’ once the Employer is content that the apprentice is working at or above the occupational standard. In making this decision, the in-work mentor may take advice from Firebrand, but the decision must ultimately be made by them.

The EPAO determines when all other Gateway requirements have been met, and the EPA period will only commence once the EPAO has confirmed this.

The EPA assessment period in Gateway can be anything from 4 weeks to 6 months.

Check out the EPA Fact sheet for more information on the Information Communication Technician EPA Plan.

Progression Plan

On completion of the Level 3 Information Communications Technician Apprenticeship progression routes available to learners include:


On successful completion of the programme, you'll have the opportunity to gain the following qualifications:

  • BCS Level 4 Award in Business Processes
  • CompTIA A+
  • CompTIA Cloud Essentials+

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