Digital Support Technician Apprenticeship

Who is this course for?

This apprenticeship is ideal if you're interested in embarking on a Digital Support career or developing your knowledge and understanding of key concepts and digital tools and communication.

Level

Digital Support Technician is a Level 3 Apprenticeship.

Duration

16 months total: 13 months Practical, 3-month EPA.

Funding

£13,000

Overview

Firebrand’s sector-leading Level 3 Digital Support Technician Apprenticeship develops Digital Support Technicians to maximise the effective use of digital office technologies, productivity software, and digital communications, including collaborative technologies and digital information systems to achieve objectives.

Available pathways include:

  • Digital Applications Technician
  • Digital Support Technician


A Digital Support Technician helps their organisation and its internal users maximise the use of digital technologies and adapt to changes to meet objectives and maximise productivity. This includes productivity software and digital communications, including collaborative technologies and digital information systems.#

Through our Subject Matter Experts (SMEs), Learning Mentors (LMs), and world-leading Instructors, our programme prepares learners to work across all sectors, assisting in effective analytics to drive decision-making.

Firebrand’s programme is taught through a blended framework of Residential and Online Classroom learning based on our Lecture, Lab, Review methodology.

Your apprentice will receive support from our SMEs as well as full access to an e-learning platform that covers all areas of Cyber Security and over 5,000 courses on other relevant business topics.

Prerequisites

Before attending this accelerated apprenticeship, you should have:

  • A minimum of 5 GCSEs or A-Levels, a Level 2 qualification (apprenticeship or BTEC in a relatable subject), or relevant experience and/or an aptitude test

STEM subjects would also be beneficial to your application.

You should not have an existing qualification at the same level or higher that this apprenticeship in a similar subject.

Curriculum

On this accelerated programme, you'll learn the following knowledge and skills:

  • Configuration, maintenance and repair of system faults
  • Support for the roll-out of installation and commission of new systems or upgrades
  • Continual improvement, business continuity, resilience
  • Customer Service and support
  • Security and legislation

End Point Assessment

All Apprenticeships end with the End Point Assessment (EPA). This is completed by a third party, the End Point Assessment Organisation (EPAO).

The EPA evaluates all the work completed through the duration of the Apprenticeship.

For the Digital Support Technician Apprenticeship, the EPA consists of:

  • a knowledge test comprised of 2 units
  • a presentation and interview also comprised of 2 units, with the Independent Assessor


The apprentice will only enter the EPA Gateway once the employer is content that the apprentice is working at or above the occupational standard. In making this decision, the in-work mentor may take advice from Firebrand, but the decision must ultimately be made by them.

EPAO determines when all other Gateway requirements have been met, and the EPA period will only commence once the EPAO has confirmed this.

The EPA assessment period in Gateway can be anything from 4 weeks to 6 months.

For more information, check out our EPA Fact Sheet.

Exams

Upon successful completion of the programme, you'll have the opportunity to gain the following qualifications:

Next steps

Upon completion of the Level 3 Digital Support Technician Apprenticeship, you can apply to be registered in the BCS Register of IT Technicians (RITTech), confirming SFIA Level 3 Professional competence. 

Further progression routes include:

Trustpilot