Who is this course for?

This apprenticeship is ideal if you’re interested in:

  • Embarking on a career as a Sales Engineer, Customer Support Manager, Technical Tele Sales Associate/Manager, or Account Manager
  • Developing your knowledge and understanding of key concepts of IT Technical Sales


IT Technical Salesperson is a Level 3 Apprenticeship.


16 months total: 13 months Practical, 3-month EPA.




Firebrand’s sector-leading Level 3 IT Technical Salesperson Apprenticeship trains apprentice to sell their business’ technical products and services.

Knowledge, Skills and Behaviours (KSBs) are developed to maintain good relationships with existing clients and gain repeat business from customers, internal and external, UK and internationally. 

Apprentices will also approach potential customers and maintain a thorough understanding of existing and emerging technologies.

With support from our Subject Matter Experts (SMEs), Learning Mentors (LMs), and industry-leading Instructors, learners will work across multiple sectors. Our programme gives apprentices a clear understanding of the components of infrastructure and how they are developed, installed, secured and maintained, both physically and virtually.

Firebrand’s programme is taught through a blended framework of Residential and Online Classroom learning based on our Lecture, Lab, Review methodology.

Your apprentice will receive support from our SMEs as well as full access to an e-learning platform that covers all areas of Cyber Security and over 5,000 courses on other relevant business topics.


Before attending this accelerated apprenticeship, you should have:

  • A minimum of 5 GCSEs or A-Levels, a Level 2 qualification (apprenticeship or BTEC in a relatable subject), or relevant experience and/or an aptitude test

STEM subjects would also be beneficial to your application

You should not have an existing qualification at the same level or higher than this apprenticeship in a similar subject.


  • IT Sales Techniques
  • Communication
  • Customer Service
  • Data Security
  • Problem-solving
  • Project Management
  • Sales Process

End Point Assessment

All Apprenticeships end with the End Point Assessment (EPA). This is completed by a third party, the End Point Assessment Organisation (EPAO).

The EPA evaluates all the work completed through the duration of the Apprenticeship.

For the Level 3 IT Technical Salesperson Apprenticeship, the EPA consists of:

  • a Portfolio containing evidence from real-work projects which have been completed during the apprenticeship and supported by an employer reference
  • a Project giving the apprentice the opportunity to undertake a business-related project over a 1-week period away from the workplace
  • a Structured Interview with an assessor exploring how and what has been produced in the portfolio and the project

The apprentice will only enter the EPA Gateway once the employer is content that the apprentice is working at or above the occupational standard. In making this decision, the in-work mentor may take advice from Firebrand, but the decision must ultimately be made by them.

EPAO determines when all other Gateway requirements have been met, and the EPA period will only commence once the EPAO has confirmed this.

The EPA assessment period in Gateway can be anything from 4 weeks to 6 months.

For more information, check out our EPA Fact Sheet.


Upon successful completion of the programme, you'll have the opportunity to gain the following qualifications:

Next steps

Upon completion of the Level 3 IT Technical Salesperson Apprenticeship, progression routes include:

  • Level 4 Sales Executive