IT Solutions Technician - Software Apprenticeship

Overview

Firebrand’s sector-leading Level 3 IT Solutions Technician (ITS) Apprenticeship trains apprentices to implement and maintain IT systems and solutions to meet their business’ needs. Knowledge, skills and behaviours (KSBs) are developed to build, install, maintain and secure multi-vendor platforms and solutions.

The End Point Assessment (EPA) will be carried out covering a Professional Discussion underpinned by a portfolio of evidence to be collected throughout the apprenticeship along with a Project Report with questioning. The project may be based on specific problem, a recurring issue, an idea/opportunity or providing a service.

Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare learners to work across multiple sectors. Our programme gives employees a clear understanding of the components of infrastructure and how they are developed, installed, secured and maintained both physical and virtual.

Firebrand delivers through a blended framework of Residential or Online Classroom learning, based on our Lecture, Lab and Review methodology. Your apprentice will be supplemented with support from our SMEs, get full access to an e-learning platform that covers all areas of knowledge and online labs to practice administration in a safe environment.

Audience

This apprenticeship is ideal if you’re interested in:

  • Embarking on a career as a DevOps or Systems Engineer, 2nd or 3rd line Support Engineer, IT Support Analyst or Technical Solutions Engineer
  • Developing your knowledge and understanding of key concepts of IT System Development and Maintenance

Funding

£13,000.

Level

This is a Level 3 Apprenticeship.

Professional Recognition

Apprenticeship progression routes are also available to learners with options like the Level 4 Network Engineer and Level 4 DevOps Engineer.

Duration

18 months total: 15 months Practical, 3 months EPA .

Curriculum

Section 1: Develop, implement and maintain complete IT solutions, including their hardware infrastructure (such as servers and networks) and software (such as operating systems, middleware and applications)

Section 2: Professional methodology or framework to gather and analyse requirements; to design, develop, test, and implement IT solutions and to provide ongoing support both directly to end users and for the underlying IT services

Section 3: Full set of stages across the whole solution lifecycle: requirements gathering, solution development, testing, implementation and ongoing support

Prerequisites

Before attending this accelerated apprenticeship, you should have:

  • A minimum of 5 GCSEs or Level 2 Apprenticeship equivalent (apprenticeship or BTEC in a relatable subject)
  • A Level 3 certification may be acceptable depending in the units covered as there will need to be sufficient new learning to be considered

STEM subjects would also be beneficial to your application.

Job Role Suitability

To help you determine whether a candidate (a new hire or existing employee) will be working in a suitable job role to successfully complete this programme, you must be able to answer “Yes” to the list of duties below:

  • Applies a professional methodology or framework in their work tasks
  • Executes appropriate due diligence, including formal testing or validation
  • Applies a range of technical IT skills, including accessing remote systems; file manipulation; file editing, changing system or application settings; system administration; setting up and upgrading components (infrastructure or software)
  • Creates and maintains documentation in accordance with best practice, organisational guidance, and legislation
  • Identifies appropriate technical solutions using both logical and creative thinking
  • Diagnoses and understands client requirements and problems using sound analytical and problem-solving skills
  • Communicates effectively in a variety of situations including formal and informally both within their team and externally
  • Operates securely across all their areas of responsibility, in line with organisational guidance and legislation
  • Works at any stage of the software solution lifecycle
  • Undertakes maintenance of a range of contemporary or legacy software solutions to required levels of service
  • Installs and configures software system components including virtualised components where appropriate
  • Writes or maintains simple scripts or code
  • Can search and manipulate different types of data sources, including both structured and unstructured

End Point Assessment

All Apprenticeships end with the End Point Assessment (EPA). This is completed by a third party, the End Point Assessment Organisation (EPAO). The EPA encompasses the evaluation of all of the work completed throughout the duration of the Apprenticeship.

For the Level 3 IT Solutions Technician - Software Apprenticeship, the EPA consists of a Knowledge Test comprised of 4 units and a Project Presentation and Interview, also comprised of 2 parts, with the independent assessor. 

The apprentice will only enter the EPA ‘Gateway’ once the Employer is content that the apprentice is working at or above the occupational standard. In making this decision, the in-work mentor may take advice from Firebrand, but the decision must ultimately be made by them.

The EPAO determines when all other Gateway requirements have been met, and the EPA period will only commence once the EPAO has confirmed this.

The EPA assessment period in Gateway can be anything from 4 weeks to 6 months.

Check out the EPA Fact sheet for more information on the IT Solutions Technician EPA Plan .

Progression Plan

On completion of the Level 3 IT Solutions Technician Apprenticeship, progression routes available to learners include:

Exams

On successful completion of the programme, you'll have the opportunity to gain the following qualifications:

  • BCS Level 3 Award in Networking and Architecture
  • BCS Level 3 Certificate in Programming
  • CompTIA A+

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