IT Solutions Technician - Hardware Apprenticeship


Firebrand’s sector-leading Level 3 IT Solutions Technician (ITS) Apprenticeship trains apprentices to implement and maintain IT systems and solutions to meet their business’ needs. Knowledge, skills, and behaviours (KSBs) are developed to build, install, maintain and secure multi-vendor platforms and solutions.

The End Point Assessment (EPA) will be carried out covering a Professional Discussion underpinned by a portfolio of evidence to be collected throughout the apprenticeship along with a Project Report with questioning. The project may be based on a specific problem, a recurring issue, an idea/opportunity or providing a service.

Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare learners to work across multiple sectors. Our programme gives apprentices a clear understanding of the components of infrastructure and how they are developed, installed, secured and maintained both physical and virtual.

Firebrand delivers through a blended framework of Residential or Online Classroom learning, with world-class trainers, based on our Lecture, Lab, and Review methodology. Your apprentice will be supplemented with support from our SMEs, get full access to an e-learning platform that covers all areas of knowledge and online labs to practice administration in a safe environment.


This apprenticeship is ideal if you’re interested in:

  • Embarking on a career as a DevOps or Systems Engineer, 2nd or 3rd line Support Engineer, IT Support Analyst or Technical Solutions Engineer
  • Developing your knowledge and understanding of key concepts of IT System Development and Maintenance




This is a Level 3 Apprenticeship.

Professional Recognition

Apprenticeship progression routes are also available to learners with options like the Level 4 Network Engineer and Level 4 DevOps Engineer.


18 months total: 15 months Practical, 3 months EPA .


Section 1: Develop, implement and maintain complete IT solutions, including their hardware infrastructure (such as servers and networks) and software (such as operating systems, middleware and applications)

Section 2: Professional methodology or framework to gather and analyse requirements; to design, develop, test, and implement IT solutions and to provide ongoing support both directly to end users and for the underlying IT services

Section 3: Full set of stages across the whole solution lifecycle: requirements gathering, solution development, testing, implementation and ongoing support


Before attending this accelerated apprenticeship, you should have:

  • A minimum of 5 GCSEs or Level 2 Apprenticeship equivalent (apprenticeship or BTEC in a relatable subject)
  • A Level 3 certification may be acceptable depending in the units covered as there will need to be sufficient new learning to be considered

STEM subjects would also be beneficial to your application.

End Point Assessment

All Apprenticeships end with the End Point Assessment (EPA). This is completed by a third party, the End Point Assessment Organisation (EPAO). The EPA encompasses the evaluation of all of the work completed throughout the duration of the Apprenticeship.

For the Level 4 IT Solutions Technician - Hardware Apprenticeship, the EPA consists of a Knowledge Test comprised of 4 units, and a Project Presentation and Interview, also comprised of 2 units, with the independent assessor. 

The apprentice will only enter the EPA ‘Gateway’ once the Employer is content that the apprentice is working at or above the occupational standard. In making this decision, the in-work mentor may take advice from Firebrand, but the decision must ultimately be made by them.

The EPAO determines when all other Gateway requirements have been met, and the EPA period will only commence once the EPAO has confirmed this.

The EPA assessment period in Gateway can be anything from 4 weeks to 6 months.

Check out the EPA Fact sheet for more information on the IT Solutions Technician EPA Plan .

Progression Plan

On completion of the Level 3 IT Solutions Technician Apprenticeship, progression routes available to learners include:


On successful completion of the programme, you'll have the opportunity to gain the following qualifications:

  • BCS Level 3 Award in Networking and Architecture
  • BCS Level 3 Certificate in Programming
  • CompTIA A+

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