Microsoft Dynamics 365 Customer Engagement Core | Exam MB-200

- Only 4 Days

Get the skills and knowledge you need to achieve Microsoft's Dynamics 365 Customer Engagement Core certification on this accelerated 4-day course.

On this course, you'll learn how to configure and design features of the Power Platform to meet client needs. Explore and manage application lifecycle management (ALM), data migration and the design and implementation of business solutions. You’ll also be implementing and testing system changes.

Firebrand's unique Lecture | Lab | Review technique means you'll study the official curriculum and learn 40% faster than traditional training. You’ll cover:


  • Identifying platform components
  • Understanding administrator options
  • Effectively modelling data
  • Building basic model driven application on the power platform
  • Build basic canvas application on the power platform
  • Manage user access to data and functionality using security

You'll be prepared for and sit exam MB-200 at the Firebrand Training Centre during the course - this is covered by your Certification Guarantee.

If you're looking to develop and certify your skills in the customisation, implementation and management of business applications, this Microsoft Dynamics 365 Customer Engagement Core course is ideal for you.

See Benefits...

See prices now to find out how much you could save when you train at twice the speed.

Seven reasons why you should sit your course with Firebrand Training

  1. You'll be certified in just 4 days. With us, you’ll be trained in record time
  2. Our course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 72,589 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study Firebrand's courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

See prices now to find out how much you could save when you train at twice the speed.

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

See Curriculum...

Course MB-200T01-A Dynamics 365: Power Platform applications

Module 1: Platform Overview

  • Overview
  • Configure Power Platform environments
  • Creating applications
  • Discovery and planning
  • Module summary

Module 2: Data Modelling

  • Data model fundamentals
  • Relationships
  • Other entity options
  • Other field options
  • Internationalising
  • Module summary

Module 3: Model Driven Apps

  • Configure model-driven apps
  • Configure model-driven forms
  • Configure views
  • Configure model-driven charts
  • Configure model-driven dashboards
  • Configure reports
  • Module summary

Module 4: Canvas Apps

  • Application fundamentals
  • Working with data and services
  • Customising the user experience
  • Integration with model-driven apps
  • Module summary

Module 5: Security

  • Security overview
  • Business units
  • Manage security roles
  • Manage teams
  • Configure hierarchy security
  • Module summary

MB-200T02-A Dynamics 365: Power Platform automation

Module 1: Platform Automation Overview

  • Platform automation overview
  • Module summary

Module 2: Business Rules

  • Introduction to business rules
  • Additional business rule details
  • Module summary

Module 3: Workflows

  • Introduction to workflows
  • Building workflows
  • Advanced workflow
  • Module summary

Module 4: Microsoft Flows

  • Introduction to Microsoft Flow
  • Other flow concepts
  • Working with CDS
  • Building approval flows
  • Starting from apps
  • Flow deployment considerations
  • Module summary

Module 5: Business Process Flows

  • Introduction to business process flows
  • Configure business process flows
  • Additional business process flows details
  • Module summary

MB-200T03-A Dynamics 365: Power Platform integrations

Module 1: Introduction to Integrations

  • Overview of common scenarios
  • Email integration
  • Outlook integration
  • Module summary

Module 2: Integration with Office

  • Templates
  • SharePoint
  • Microsoft Teams
  • Additional Integrations
  • Module summary

Module 3: Managing Data

  • Managing data overview
  • Duplicate detection
  • Importing data
  • Exporting data
  • Bulk delete
  • Module summary

MB-200T04-A Dynamics 365: Power Platform test and deploy

Module 1: Manage Instances and Applications

  • Overview
  • Manage applications
  • Module summary

Module 2: Manage Solutions

  • Solution concepts
  • Planning and creating solutions
  • Working with solution components
  • Distributing solutions
  • Working with managed solutions
  • Module Summary

Module 3: Additional Deployment Considerations

  • Configure
  • Mobile configuration settings
  • Mobile configuration
  • Module summary

Module 4: Documentation and Testing

  • User interface testing
  • Performance optimisation and tuning
  • Documentation
  • Engage with the customer
  • Module summary

See Exam Track...

As part of your accelerated course, you’ll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

  • Exam MB-200: Microsoft Dynamics 365 Customer Engagement Core
  • Topics:
    • Perform Discovery, Planning and Analysis (5-10%)
    • Manager user experience design (20-25%)
    • Manage Entities and Data (15-20%)
    • Implement Security (5-10%)
    • Implement integration (15-20%)
    • Perform Solutions Deployment and Testing (25-30%)

See What's Included...

On this course, you’ll get access to the following Microsoft Official Curriculum (MOC):

  • MB-200T01-A Dynamics 365: Power Platform applications
  • MB-200T02-A Dynamics 365: Power Platform automation
  • MB-200T03-A Dynamics 365: Power Platform integrations
  • MB-200T04-A Dynamics 365: Power Platform test and deploy

Microsoft Official Exams:

  • MB-200: Microsoft Dynamics 365 Customer Engagement Core

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Accelerated Learning Programmes include:

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • On site testing ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Transportation to/from designated local railway stations
  • Examination Passing Policy

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Firebrand goes digital

We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on 080 80 800 888.

There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.

Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: GIAC, CREST and CISSP CBK Review. Exam vouchers may also not be included for Apprentices and will require a separate purchase by an employer due to Education and Skills Funding Agency guidelines.
  • *** On site testing is not included for our GIAC, CREST or ITIL Managers and Revision Certification Courses
  • **** Accommodation not included on the CISSP CBK Review Seminar

See Prerequisites...

There are no official prerequisites but you will benefit from holding the following certification:

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on 080 80 800 888 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

See Dates...

Microsoft Course Dates

Microsoft - Dynamics 365 Customer Engagement Core




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2/12/2019 (Monday)

5/12/2019 (Thursday)



28/1/2020 (Tuesday)

31/1/2020 (Friday)


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4/3/2020 (Wednesday)

7/3/2020 (Saturday)

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4/5/2020 (Monday)

7/5/2020 (Thursday)


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Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"Trainer was very informative and knew his stuff. Course schedule is aggressive but achievable."
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"Not very complimentary about this course."
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"I have always found the staff here to be helpful and accommodating. "
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"The instructor was GREAT! Really helpful! "
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"As always, the hotel was lovely, the staff are great and really friendly. The teacher was great and kept the class engaged. Would recommend."
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