Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate (MB-240)

What you'll learn

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On this accelerated Microsoft Dynamics 365 for Field Service course, you'll learn how to effectively configure a Dynamics 365 for Field Service implementation to maximize the tools and features available to efficiently manage a mobile workforce.

At Firebrand, we were awarded the Microsoft Solutions Partner for Business Applications badge in recognition of our expertise in delivering quality solutions in this specialised business area.

In just 3 days, you'll gain the ability to accomplish the following technical tasks: configure field service applications; manage work orders and customer assets; schedule and dispatch work orders; manage the Field Service mobile app; manage inventory and purchasing by using the built-in inventory management system; and implement Microsoft Power Platform.

At the end of this course, you'll sit Exam MB-240: Microsoft Dynamics 365 Field Service Functional Consultant and achieve your Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification.

Through Firebrand's Lecture | Lab | Review methodology you'll get access to official courseware, learn from certified instructors, and train in a distraction-free environment.

Curriculum

16 modules

Course MB-240T00-A: Microsoft Dynamics 365 Field Service

Module 1: Configure Microsoft Dynamics 365 Field Service
Module 2: Configure bookable resources in Dynamics 365 Field Service
Module 3: Schedule crews, facilities, and resource pooling in Dynamics 365 Field Service
Module 4: Work order management, agreements, inventory, and purchasing in Dynamics 365 Field Service
Module 5: Incident types in Dynamics 365 Field Service
Module 6: Inspections in Dynamics 365 Field Service
Module 7: Manage scheduling options in Dynamics 365 for Field Service
Module 8: Customize the schedule board in Dynamics 365 Field Service
Module 9: Deploying Resource Scheduling Optimization
Module 10: Get started with the Dynamics 365 Field Service Mobile application
Module 11: Customize and configure the Dynamics 365 Field Service Mobile application
Module 12: Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service
Module 13: Customer assets in Dynamics 365 Field Service
Module 14: Set up Field Service to create work orders from IoT data
Module 15: Create custom apps for Dynamics 365 Field Service
Module 16: Gather customer feedback with Dynamics 365 Customer Voice

Prerequisites

There are no official prerequisites for this course. This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.

Exam info

As part of your accelerated course, you'll sit the following exams at the Firebrand Training Centre, covered by your Certification Guarantee:

Exam MB-240: Microsoft Dynamics 365 Field Service Functional Consultant

Languages: English, Japanese, German, French, Spanish, Portuguese (Brazil), Italian, Chinese (Simplified)
Domains:
- Configure field service applications (20‚Äì25%)
- Manage work orders and customer assets (25‚Äì30%)
- Schedule and dispatch work orders (15‚Äì20%)
- Manage the Field Service mobile app (5‚Äì10%)
- Manage inventory and purchasing by using the built-in inventory management system (5‚Äì10%)
- Implement Microsoft Power Platform (5‚Äì10%)

Course Dates

Sorry, there are currently no dates available for this course. Please submit an enquiry and one of our team will contact you about potential future dates or alternative options.

FAQs

4 question

Yes, we do provide courses suitable for beginners. However, Firebrand's accelerated courses aren't easy and it's essential that you are interested and actively pursuing a career in IT.

Traditional training providers usually run their courses from 9am to 5pm. At Firebrand Training we maximise the number of learning hours to minimise the number of training days, so you’ll be back to your job as quickly as possible. You don’t waste time travelling to several courses and finding an exam centre after that.

Firebrand's accelerated courses are constantly reviewed. We ask our delegates for feedback after every course. We are official partners with leading vendors and therefore, we're provided with certification changes and updates, which we can then implement in our course delivery at a very early stage. This feedback is then analysed in view of changes or discrepancies. We will then address the topics mentioned and have a panel of subject matter experts provide us with valuable suggestions for improvement and solutions.

If you need to learn new skills and you want to be able to put them into practice quickly, then Firebrand is the right training company for you.

Our unique accelerated training method means that we are your fastest way to learn. By delivering training for up to 12 hours per day, seven days per week, with exam centres on-site, we ensure that you are trained and certified quicker than anywhere else, having spent less time out of the office away from the day job.

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