ITIL® v4 Specialist: Plan, Implement and Control
Exam
Exam fees included
Course code
itilspic
Course pricing varies based on delivery method and location.
Why choose Firebrand
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years of delivering accredited IT training
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of learners return for another course
What you’ll learn
On this ITIL® v4 Specialist: Plan, Implement and Control course, you'll develop an understanding of the key concepts, principles, value, and challenges of five ITIL management practices: Change Enablement, Deployment Management, Release Management,
Service Configuration Management, and IT Asset Management, including best-practice guidance at both strategic and operational levels.
Led by expert instructors, this course provides a structured approach to change, release, and configuration practices to support controlled change delivery while maintaining stability and compliance. This course is ideal for teams who aim to balance speed, control, and risk in digital environments.
At Firebrand, we are proud to be an official ITIL® Accredited Training Organisation (ATO). By studying with us, you will access official courseware, learn from certified instructors, and train in a distraction-free environment.
At the end of this course, you will sit the official ITIL® exam and achieve your certification, covered by the Firebrand Certification Guarantee.
On this course, you will delve into:
The ITIL Four Dimensions
The ITIL Capability Model
Effective strategy execution through controlled change and implementation
The governance of service management activities
Aligning strategic objectives with tactical and operational plans
ITIL® and The Swirl Logo™ are registered trademarks of PeopleCert, used under permission of PeopleCert Ltd, 2026. All rights reserved.
Audience
This training course is ideal for change managers, release and deployment managers, and IT asset managers:
Change Managers / Change Enablement Practice Managers who oversee change requests, chair the Change Advisory Board (CAB), and minimise risks to business operations
Release and Deployment Managers who plan, schedule, and control the movement of releases to test and live environments
Service Configuration Managers who maintain accurate information about configuration items and their relationships
IT Asset Managers who track and manage the financial value, lifecycle, and inventory of IT assets
Service Transition and Operations Managers who coordinate cross-practice collaboration, value streams, and overall service stability
Curriculum
Module 1: IT Asset Management (ITAM)
The key concepts of the practice
The processes of the practice
The roles and competence s of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
The recommendations for the practice success
Module 2: Change Enablement (CE)
The key concepts of the practice
The processes of the practice
The roles and competence s of the practice
How information and technology support and enable the practice‚
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
The recommendations for the practice success
Module 3: Deployment Management (DM)
The key concepts of the practice
The processes of the practice
The roles and competence s of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
The recommendations for the practice success
Module 4: Release Management (RM)
The key concepts of the practice
The processes of the practice
The roles and competence s of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
The recommendations for the practice success
Module 5: Service Configuration Management (SCM)
The key concepts of the practice
The processes of the practice
The roles and competence s of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
The recommendations for the practice success
Module 6: Plan, Implement, and Control
Understand the processes and value streams of the Plan, Implement, and Control practices
How information and technology support and enable the practices
Recommendations for the success of Plan, Implement, and Control practices success
Prerequisites
Before attending this course, you must have successfully completed the ITIL® Foundation (any version) or the ITIL® 4 Managing Professional Certificate.
Exam info
Our course includes approved courseware, labs, practice exams, as well as the voucher for the official ITIL® exam.
At the end of this course, you will sit the official ITIL® 4 Specialist: Plan, Implement, and Control exam at the Firebrand Training Centre, covered by the Firebrand Certification Guarantee.
Duration: 90 minutes
Format: Multiple-choice; closed-book
Number of questions: 60 questions
Passing score: 39 out of 60 marks required to pass (65%)
Domains:
IT Asset Management (ITAM) 20%
Change Enablement (CE) 20%
Deployment Management (DM) 20%
Release Management (RM) 20%
Service Configuration Management (SCM) 20%
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FAQs
Yes, we do provide courses suitable for beginners. However, Firebrand's accelerated courses aren't easy and it's essential that you are interested and actively pursuing a career in IT.
Traditional training providers usually run their courses from 9am to 5pm. At Firebrand Training we maximise the number of learning hours to minimise the number of training days, so you’ll be back to your job as quickly as possible. You don’t waste time travelling to several courses and finding an exam centre after that.
Firebrand's accelerated courses are constantly reviewed. We ask our delegates for feedback after every course. We are official partners with leading vendors and therefore, we're provided with certification changes and updates, which we can then implement in our course delivery at a very early stage. This feedback is then analysed in view of changes or discrepancies. We will then address the topics mentioned and have a panel of subject matter experts provide us with valuable suggestions for improvement and solutions.
If you need to learn new skills and you want to be able to put them into practice quickly, then Firebrand is the right training company for you.
Our unique accelerated training method means that we are your fastest way to learn. By delivering training for up to 12 hours per day, seven days per week, with exam centres on-site, we ensure that you are trained and certified quicker than anywhere else, having spent less time out of the office away from the day job.
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