ITIL® v4 Specialist: Plan, Implement and Control

On this accelerated 2-day ITIL® v4 Specialist: Plan, Implement and Control course, you'll develop an understanding of the key concepts, principles, value, and challenges of five ITIL management practices: Change Enablement, Deployment Management, Release Management,
Service Configuration Management, and IT Asset Management, including best-practice guidance at both strategic and operational levels.

Led by expert instructors, this course provides a structured approach to change, release, and configuration practices to support controlled change delivery while maintaining stability and compliance. This course is ideal for teams who aim to balance speed, control, and risk in digital environments.

At Firebrand, we are proud to be an official ITIL® Accredited Training Organisation (ATO). By studying with us, you will access official courseware, learn from certified instructors, and train in a distraction-free environment.

At the end of this course, you will sit the official ITIL® exam and achieve your certification, covered by the Firebrand Certification Guarantee.

In just 2 days, you will delve into:

• The ITIL Four Dimensions
• The ITIL Capability Model
• Effective strategy execution through controlled change and implementation
• The governance of service management activities
• Aligning strategic objectives with tactical and operational plans

Audience

This training course is ideal for change managers, release and deployment managers, and IT asset managers:

• Change Managers / Change Enablement Practice Managers who oversee change requests, chair the Change Advisory Board (CAB), and minimise risks to business operations
• Release and Deployment Managers who plan, schedule, and control the movement of releases to test and live environments
• Service Configuration Managers who maintain accurate information about configuration items and their relationships
• IT Asset Managers who track and manage the financial value, lifecycle, and inventory of IT assets
• Service Transition and Operations Managers who coordinate cross-practice collaboration, value streams, and overall service stability

ITIL® and The Swirl Logo™ are registered trademarks of PeopleCert, used under permission of PeopleCert Ltd, 2026. All rights reserved. 

Module 1: IT Asset Management (ITAM)

• The key concepts of the practice
• The processes of the practice
• The roles and competence s of the practice
• How information and technology support and enable the practice
• The role of partners and suppliers in the practice
• How the ITIL capability model can be used to develop the practice
• The recommendations for the practice success

Module 2: Change Enablement (CE)

• The key concepts of the practice
• The processes of the practice
• The roles and competence s of the practice
• How information and technology support and enable the practice‚
• The role of partners and suppliers in the practice
• How the ITIL capability model can be used to develop the practice
• The recommendations for the practice success

Module 3: Deployment Management (DM)

• The key concepts of the practice
• The processes of the practice
• The roles and competence s of the practice
• How information and technology support and enable the practice
• The role of partners and suppliers in the practice
• How the ITIL capability model can be used to develop the practice
• The recommendations for the practice success

Module 4: Release Management (RM)

• The key concepts of the practice
• The processes of the practice
• The roles and competence s of the practice
• How information and technology support and enable the practice
• The role of partners and suppliers in the practice
• How the ITIL capability model can be used to develop the practice
• The recommendations for the practice success

Module 5: Service Configuration Management (SCM)

• The key concepts of the practice
• The processes of the practice
• The roles and competence s of the practice
• How information and technology support and enable the practice
• The role of partners and suppliers in the practice
• How the ITIL capability model can be used to develop the practice
• The recommendations for the practice success

Module 6: Plan, Implement, and Control

• Understand the processes and value streams of the Plan, Implement, and Control practices
• How information and technology support and enable the practices
• Recommendations for the success of Plan, Implement, and Control practices success

Before attending this accelerated course, you must have successfully completed the ITIL® Foundation (any version) or the ITIL® 4 Managing Professional Certificate.

Our course includes approved courseware, labs, practice exams, as well as the voucher for the official ITIL® exam.

At the end of this accelerated course, you will sit the official ITIL® 4 Specialist: Plan, Implement, and Control exam at the Firebrand Training Centre, covered by the Firebrand Certification Guarantee.

• Duration: 90 minutes
• Format: Multiple-choice; closed-book
• Number of questions: 60 questions
• Passing score: 39 out of 60 marks required to pass (65%)
• Domains:
  • IT Asset Management (ITAM) 20%
  • Change Enablement (CE) 20%
  • Deployment Management (DM) 20%
  • Release Management (RM) 20%
  • Service Configuration Management (SCM) 20%