ITIL Foundation Course & Certification | 2 days

Achieve your ITIL V4 Foundation certification on Firebrand Training's accelerated 2-day course. Develop the skills to successfully transform your organisation and take advantage of information technology in the modern service economy.

ITIL (IT Infrastructure Library ®) is the only consistent and comprehensive documentation of best practice for IT Service Management. It provides a framework to support organisations in improving their tech-enabled products. Learn to utilise and adapt to different aspects of digitisation in the business world with AXELOS' ITIL 4 Foundation certification.

In 2 days, you'll learn how to:

Build your own course

Firebrand have accelerated more than 10 ITIL training courses, including Service Capability, Service Lifecycle and Managing Across the Lifecycle. Build your own ITIL course, based on your team’s specific requirements. Contact us on 080 80 800 888 to discuss building your own ITIL course.

Your ITIL foundation certificate is worth two ITIL credits towards the ITIL® Expertqualification.

Note: This ITIL® course is provided in conjunction with Thynk an AXELOS accredited training organisation.

See Benefits...

See prices now to find out how much you could save when you train at twice the speed.

Seven reasons why you should sit your course with Firebrand Training

Two options of training. Choose between residential classroom-based, or online courses
You'll be certified in just 2 days. With us, you’ll be trained in record time
Our course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
Pass first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
You’ll be studying with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 75,367 professionals, and we’re partners with all of the big names in the business

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

The ITIL Foundation Certification will provide you with a systematic approach to IT management, covering:

IT services through best practice, standards and guidance
Customer satisfaction, through a professional approach to service delivery
Productivity
Use of skills and experience
Operating efficiencies
Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery

Benefits of Training with Firebrand

Two options of training - Residential classroom-based, or online courses
A purpose-built training centre – get access to dedicated Pearson VUE Select facilities
Certification Guarantee – pass first time or train again free (just pay for accommodation, exams and incidental costs)
Everything you need to certify – you’ll sit your exam on the course and return home certified
No hidden extras – one cost covers everything you need to certify

See Curriculum...

Lesson 1: ITIL 4 Overview

Structured Benefits
The Service Value System
Four Dimensions of Service Management

Lesson 2: Key Concepts of ITIL

What is Service Management?
Service Relationships
Creating Value

Lesson 3: The Four Dimensions of Service Management

A Holistic Approach to Value Delivery
Organisations and People
Informational Technology
Partners and Suppliers
Value Streams and Processes
External Factors

Lesson 4: The ITIL Service Value System (SVS)

Guiding Principles
Governance
Service Value Chain
Practices
Continual Improvement

Lesson 5: The ITIL Guiding Principles

Focus on Value
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep It Simple and Practical
Optimise and Automate
Principle Interaction

Lesson 6: Governance

Governing Bodies
Governance Activities
The Role of Governance in the SVS

Lesson 7: The Service Value Chain

Plan
Improve
Engage
Design and Transition
Obtain and Build
Deliver and Support

Lesson 8: Continual Improvement

The Model, the Value Chain, and Practice
Continual Improvement Model
Continual Improvement and the Guiding Principles
Theory of Constraints

Lesson 9: Key ITIL Practices

Introduction to ITIL Practices
Continual Improvement
Service Level Management
Change Control
Incident Management
Service Request Management
Service Desk
Problem Management

Lesson 10: Other ITIL Practices

General Management Practices
Service Management Practices
Technical Management Practices

See Exam Track...

You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

ITIL® 4 Foundation

Multiple choice
40 questions
65% (26 marks out of 40) required to pass
60-minute duration
Closed book

Thynk ATO of AXELOS Limited offers the ITIL^® Foundation and Practitioner Version 3 and ITIL^® Foundation Certification (ITIL 4) courses on this page. These courses are a registered trade mark of AXELOS Limited. All rights reserved.

See What's Included...

On your all-inclusive accelerated course, you’ll also receive::

ITIL® 4 accredited courseware

Your accelerated course includes:

Accommodation*
Meals, unlimited snacks, beverages, tea and coffee*
On-site exams**
Exam vouchers**
Practice tests**
Certification Guarantee***
Courseware
Up-to 12 hours of instructor-led training each day
24-hour lab access
Digital courseware**

* For residential training only. Doesn't apply for online courses
** Some exceptions apply. Please refer to the Exam Track or speak with our experts
*** Pass first time or train again free (just pay for accommodation, exams and incidental costs)

See Prerequisites...

To be eligible to attend this accelerated ITIL 4 Foundation course, you must meet the following experience and knowledge requirements:

End-user level computer and networking skills
Work experience in IT service support or IT service delivery

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

See Dates...

ITIL® Course Dates

ITIL® - Foundation Certification
Start	Finish	Status	Book now
13/2/2020 (Thursday)	14/2/2020 (Friday)	Finished
16/3/2020 (Monday)	17/3/2020 (Tuesday)	Finished
18/3/2020 (Wednesday)	19/3/2020 (Thursday)	Finished
31/3/2020 (Tuesday)	1/4/2020 (Wednesday)	Finished
16/4/2020 (Thursday)	17/4/2020 (Friday)	Limited availability	Book now
4/6/2020 (Thursday)	5/6/2020 (Friday)	Open	Book now
24/6/2020 (Wednesday)	25/6/2020 (Thursday)	Wait list
24/8/2020 (Monday)	25/8/2020 (Tuesday)	Wait list
26/8/2020 (Wednesday)	27/8/2020 (Thursday)	Wait list
15/9/2020 (Tuesday)	16/9/2020 (Wednesday)	Open	Book now
17/9/2020 (Thursday)	18/9/2020 (Friday)	Open	Book now
22/10/2020 (Thursday)	23/10/2020 (Friday)	Open	Book now
26/11/2020 (Thursday)	27/11/2020 (Friday)	Open	Book now
26/11/2020 (Thursday)	27/11/2020 (Friday)	Open	Book now
7/1/2021 (Thursday)	8/1/2021 (Friday)	Open	Book now

Here's the Firebrand Training review section. Since 2001 we've trained exactly 75,367 students and asked them all to review our Accelerated Learning. Currently, 96.78% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"Courses are always well planned with up to date material."
Darren Cobley, Utilita. (16/12/2019 to 17/12/2019)

"All round a pleasant stay and nice facilities. Only let down around the poor phone signal."
Dan Brown, Abcam. (16/12/2019 to 17/12/2019)

"Intense and difficult course. However, very rewarding if you put the effort in."
Jack Clifton, Brit Insurance. (16/12/2019 to 17/12/2019)

"The trainer was very clear and made the course very interactive which made it more clear to understand."
Nathan Rushton, Gamma Telecom. (16/12/2019 to 17/12/2019)

"The ITIL course was very informative and the instructor was an amazing."
Benjamin Smith. (16/12/2019 to 17/12/2019)

ITIL® Foundation Certification (ITIL V4)