Foundation Certification (ITIL V4)

Overview

Achieve your ITIL V4 Foundation certification on Firebrand Training's accelerated 2-day course. Develop the skills to successfully transform your organisation and take advantage of information technology in the modern service economy.

ITIL (IT Infrastructure Library ®) is the only consistent and comprehensive documentation of best practice for IT Service Management. It provides a framework to support organisations in improving their tech-enabled products. Learn to utilise and adapt to different aspects of digitisation in the business world with AXELOS' ITIL 4 Foundation certification.

In 2 days, you'll learn how to:

Key concepts in the ITIL 4 framework
The ITIL service value system
The four dimensions of service management
ITSM
The seven guiding principles of ITIL 4

This accelerated ITIL Foundation course is delivered by ITIL consultants - experts who work with ITIL on a daily basis. Their expertise will be at your disposal over the duration of your course as they immerse you in the curriculum. With the use of our Lecture | Lab | Review technique, Firebrand offer and support your various learning needs, guaranteeing you absorb information 40% faster and return certified.

The ITIL 4 Foundation certification is a prerequisite to gaining the ITIL Practitioner certification.

Residential and Online ITIL foundation training

With Firebrand you’ll learn from expert instructors to enhance your understanding of the course material. We offer both a classroom-based and ITIL foundation online training course, including everything you need to get certified in record time:

Official courseware, labs and practice exams
ITIL 4 Foundation certification exam
Accommodation, meals and snacks (for residential courses)

Build your own course

Firebrand have accelerated more than 10 ITIL training courses, including Service Capability, Service Lifecycle and Managing Across the Lifecycle. Build your own ITIL course, based on your team’s specific requirements. Contact us on 080 80 800 888 to discuss building your own ITIL course.

Your ITIL foundation certificate is worth two ITIL credits towards the ITIL® Expert qualification.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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Benefits

The ITIL Foundation Certification will provide you with a systematic approach to IT management, covering:

IT services through best practice, standards and guidance
Customer satisfaction, through a professional approach to service delivery
Productivity
Use of skills and experience
Operating efficiencies
Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery

Seven reasons why you should sit your course with Firebrand Training

Two options of training. Choose between residential classroom-based, or online courses
You'll be certified fast. With us, you’ll be trained in record time
Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
Pass first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
You’ll be studying with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 100,000 professionals

* For residential training only. Doesn't apply for online courses
** Some exceptions apply. Please refer to the Exam Track or speak with our experts

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

Free Practice Test

Curriculum

Module 1: Introduction to ITIL® 4
Module 2: Key Concepts
Module 3: The ITIL® 4 Service Value System
Module 4: ITIL® 4 Practices
Module 5: 4 Dimensions of Service Management

Exam Track

As part of your accelerated course you'll be prepared for the following exam, covered by your Certification Guarantee:

ITIL® 4 Foundation exam

Format: Multiple-choice
Number of questions: 40 questions
Passing score: 65% (26 marks out of 40)
Duration: 1 hour

What's Included

On your all-inclusive accelerated course, you’ll also receive::

ITIL® 4 accredited courseware

Your accelerated course includes:

Accommodation *
Meals, unlimited snacks, beverages, tea and coffee *
On-site exams **
Exam vouchers **
Practice tests **
Certification Guarantee ***
Courseware
Up-to 12 hours of instructor-led training each day
24-hour lab access
Digital courseware **

* For residential training only. Doesn't apply for online courses
** Some exceptions apply. Please refer to the Exam Track or speak with our experts
*** Pass first time or train again free (just pay for accommodation, exams and incidental costs)

Prerequisites

To be eligible to attend this accelerated ITIL 4 Foundation course, you must meet the following experience and knowledge requirements:

End-user level computer and networking skills
Work experience in IT service support or IT service delivery

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 124,229 students and asked them all to review our Accelerated Learning. Currently, 96.62% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"I have attended a number of courses now with firebrand, in class and remote. Always very well presented and knowledgeable instructors."
Caig Iveson-Dance, Kier. (6/1/2022 (Thursday) to 7/1/2022 (Friday))

"I went into this a little apprehensive about how the mix of online students and in class student would work, but I felt it was handled excellently. The material and trainer were both fantastic and I will most definitely return again should the opportunity arise."
Daniel Pierce, Legal and General. (12/8/2021 (Thursday) to 13/8/2021 (Friday))

"The instructor was great and went through everything clearly and was very approachable. The course material was broken down into manageable parts."
Michael Burrow, EK Services. (12/8/2021 (Thursday) to 13/8/2021 (Friday))

Course Dates

ITIL® - Foundation Certification
Start	Finish	Status	Book now
23/5/2022 (Monday)	24/5/2022 (Tuesday)	Finished - Leave feedback
16/6/2022 (Thursday)	17/6/2022 (Friday)	Finished - Leave feedback
25/7/2022 (Monday)	26/7/2022 (Tuesday)	Limited availability	Book now
12/9/2022 (Monday)	13/9/2022 (Tuesday)	Open	Book now
20/10/2022 (Thursday)	21/10/2022 (Friday)	Open	Book now
24/10/2022 (Monday)	25/10/2022 (Tuesday)	Open	Book now
12/12/2022 (Monday)	13/12/2022 (Tuesday)	Open	Book now
19/12/2022 (Monday)	20/12/2022 (Tuesday)	Open	Book now

ITIL® - Foundation Certification (ITIL V4)