Cisco - Certified Specialist - Collaboration Call Control & Mobility Implementation | 300-815 CLACCM



Only 4 Days



Classroom / Online / Hybrid

Next date

Next date:

27/3/2023 (Monday)


On this accelerated Cisco Certified Specialist - Collaboration Call Control and Mobility Implementation course, you'll learn the best practices of implementing secure communication and team-based collaboration through managing the tools of Cisco Unified Communications Manager (CM).

In just 4 days, you'll build knowledge on advanced call control and mobility services like signalling and media protocols, Cisco Unified Board Element, call control and dial planning. You'll also learn how to:

  • Implement time-of-day routing, call park, call pickup, and meet-me conferences in Cisco Unified Communications Manager
  • Troubleshoot multisite Cisco Unified Communications Manager deployments
  • Configure and troubleshoot Cisco Unified Communications Manager Unified Mobility, Cisco Unified Communications Manager Device Mobility and Cisco Unified Communications Manager Extension Mobility

At the end of the course, you'll sit exam 300-815 CLACCM and achieve the Cisco Certified Specialist - Collaboration Call Control and Mobility Implementation certification. You'll get access to official courseware and learn from certified Cisco instructors, as Firebrand is a Cisco Learning Partner.

Train through Firebrand's Lecture | Lab | Review methodology at twice the speed in a distraction-free environment.


This course is ideal if you're a collaboration engineer or administration professional like:

  • Network administrator
  • Network architect
  • Network designer
  • Network engineer
  • Network manager

Next step: CCNP Collaboration

Once you have passed exam 300-815 CLACCM, you'll be halfway to achieving the CCNP Collaboration certification. Next, achieve the Cisco Certified Specialist - Collaboration Core certification and get your CCNP Collaboration.

Seven reasons why you should sit your course with Firebrand Training

  1. You'll be certified in just 4 days. With us, you’ll be trained in record time
  2. Our course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more . A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 134,561 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging


Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a certification guarantee. Pass first time or train again for free (just pay for accommodation and exams on your return). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.


  • Module 1: Analysing and Troubleshooting Signalling and Media Protocols
  • Module 2: Implementing Cisco Unified Communications Manager Supplemental Services
  • Module 3: Implementing Call Coverage in Cisco Unified Communications Manager
  • Module 4: Configuring and Troubleshooting Cisco Unified Communications Manager Device Mobility
  • Module 5: Configuring and Troubleshooting Cisco Unified Communications Manager Extension Mobility
  • Module 6: Configuring and Troubleshooting Cisco Unified CM Unified Mobility
  • Module 7: Implementing Cisco Unified Communications Manager Express
  • Module 8: Implementing Globalised Call Routing
  • Module 9: Implementing Remote Site Survivability
  • Module 10: Implementing Call Admission Control in Cisco Unified Communications Manager
  • Module 11: Implementing URI Calling in Cisco Unified Communications Manager
  • Module 12: Troubleshooting Multisite Cisco Unified Communications Manager Deployments
  • Module 13: Examining Global Dial Plan Replication
  • Module 14: Configuring and Troubleshooting Cisco Unified Border Element

 Lab outline

  • Module 1: Analyse SIP, H.323, and Media Protocols
  • Module 2: Troubleshoot SIP and Media Protocols
  • Module 3: Implement Cisco Unified Communications Manager Supplemental Services
  • Module 4: Implement Call Hunting and Call Queueing in Cisco Unified Communications Manager
  • Module 5: Configure Device Mobility
  • Module 6: Troubleshoot Cisco Unified Communications Manager Device Mobility
  • Module 7: Configure Cisco Unified Communications Manager Extension Mobility
  • Module 8: Troubleshoot Cisco Unified Communications Manager Extension Mobility
  • Module 9: Configure Cisco Unified Mobility
  • Module 10: Troubleshoot Cisco Unified Mobility
  • Module 11: Implement Endpoints in Cisco Unified Communications Manager Express
  • Module 12: Implement Endpoint Addressing and Call Routing in Cisco Unified Communications Manager Express
  • Module 13: Implement Calling Privileges in Cisco Unified Communications Manager Express
  • Module 14: Implement Hunt Groups, Call Park, and Paging in Cisco United Communications Manager Express
  • Module 15: Implement Globalised Call Routing
  • Module 16: Implement TEHO, PSTN Backup, and CoS in a Globalised Call-Routing Deployment
  • Module 17: Implement MGCP Fallback and Survivable Remote Site Telephony
  • Module 18: Implement Call Admission Control
  • Module 19: Implement a URI-Based Dial Plan for Multisite Deployments
  • Module 20: Troubleshoot Globalised Call Routing
  • Module 21: Troubleshoot Call Admission Control
  • Module 22: Implement Global Dial Plan Replication
  • Module 23: Implement Cisco Unified Border Element
  • Module 24: Troubleshoot Cisco Unified Border Element

Exam Track

As part of your accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:

Implementing Cisco Advanced Call Control and Mobility Services v1.0

  • Exam code: 300-815 CLACCM
  • Duration: 90 minutes
  • Languages: English
  • Domains:
    1. Signalling and Media Protocols (20%)
    2. CME/SRST Gateway Technologies (10%)
    3. Cisco Unified Border Element (15%)
    4. Call Control and Dial Planning (25%)
    5. Cisco Unified CM Call Control Features (20%)
    6. Mobility (10%)

These domains are general guidelines for the content likely to be included in the exam. As Cisco continues to develop this certification, other related topics may also appear.

What's Included

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Certification Programs includes

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • Near site testing, Transportation to/from Testing Center are provided ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Examination Passing Policy

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMP, CAPM and CISSP CBK Review
  • *** Not included in our PMP, CAPM, CISA, CISM, CGEIT, CRISC, (ISC)2 or ITIL Managers and Revision Certifications
  • **** Accommodation not included on the CISSP CBK Review Seminar

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.


Before attending this accelerated course, you should have knowledge in:

  • Internet web browser usability and general computer usage
  • Networking technologies, voice and video
  • Different codecs and how they are used to transform analogue voice into digital streams
  • Cisco Internetworking Operation System (Cisco IOS XE) command line
  • Cisco Collaboration solutions architecture
  • Collaboration and the main purposes of key devices in a Cisco collaboration on-premises deployment model
  • Configuring and modifying required parameters in Cisco Unified CM including service activation, enterprise parameters, CM groups, time settings and device pool
  • Deploying and troubleshooting IP phones via manual configuration within Cisco Unified CM
  • Configuring endpoints and commonly required features
  • IP Phone signaling protocols of Session Initiation Protocol (SIP), H.323, Media Gateway Control Protocol (MGCP) and Skinny Call Control Protocol (SCCP)
  • Traffic patterns and quality issues in converged IP networks supporting voice, video and data traffic
  • Quality of Service (QoS) and its models
  • Call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup
  • Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP])
  • The dial plan and call routing in Cisco Unified Communications Manager
  • Configuring dial plan elements within a single site Cisco Unified CM deployment
  • Implementing basic globalised call routing within a Cisco Unified Communications Manager cluster
  • Configuring calling privileges in Cisco Unified Communications Manager
  • Toll fraud prevention
  • Common endpoint features like call park, softkeys, shared lines, and pickup groups
  • Public Switched Telephone Network (PSTN) access using Media Gateway Control Protocol (MGCP) gateways
  • A Cisco gateway for PSTN access
  • Deploying a simple SIP dial plan on a Cisco Interrupt Service Routine (ISR) gateway to enable access to the PSTN network
  • Implement and troubleshoot media resources in Cisco Unified Communications Manager
  • Managing Cisco Unified CM access to media resources available within Cisco Unified CM and Cisco ISR gateways
  • Tools for reporting and maintenance like Unified Reports, Real Time Monitoring Tool (RTMT), Distributed Resource Scheduler (DRS), and Call Detail Records (CDRs) within Cisco Unified CM

Alternatively, the following exams and courses fulfil the prerequisites:

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.


Here's the Firebrand Training review section. Since 2001 we've trained exactly 134,561 students and asked them all to review our Accelerated Learning. Currently, 96.51% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"Nice venue, excellent training and intructor."
Kirsty McClymont, EMBL-EBI. (10/10/2022 (Monday) to 15/10/2022 (Saturday))

"Great instructor with a huge amount of knowledge. Explained things in easy to understand language. No rushing, if you didn't understand anything."
Chris Charman, Charman. (10/10/2022 (Monday) to 15/10/2022 (Saturday))

"Fantastic structure of content that I've previously struggled with motivation to self study. Engaging and fun."
Edward Ford, University of East Anglia. (10/10/2022 (Monday) to 15/10/2022 (Saturday))

"Very good structured course content and a good knowledgeable instructor."
KB, Myself. (10/10/2022 (Monday) to 15/10/2022 (Saturday))

"A great instructor which has made this week's course a lot easier to understand and feel more confident going into the exam than I thought. I've been on a couple cisco courses and this has been by far the best."
Scott Whitecross, Hyperoptic ltd. (10/10/2022 (Monday) to 15/10/2022 (Saturday))

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