Get the skills and knowledge you need to become a Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate on this accelerated and official 2-day course.
In the process of becoming a Dynamics 365 for Customer Service Functional Consultant Associate, you'll learn how to build and implement CX solutions that are fast and agile. You'll also learn to leverage AI that drive actionable insights and anticipate customer needs.
Your expert Microsoft Certified Trainer will immerse you in official curriculum and hands-on practical labs. You will learn and retain information 40% faster through our Lecture | Lab | Review technique.
Become a certified Customer Service Functional Consultant in 2 days as you cover the following topics:
You will be prepared for and sit exams MB-230 at the Firebrand Training Centre during the course. This is covered by your Certification Guarantee. Passing this exam will qualify you as a Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate.
If you’re a functional consultant or looking to develop and certify your skills as a Dynamics 365 Customer Service Consultant Associate, this course is ideal for you.
As part of your accelerated course, you'll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:
Your accelerated course includes:
Before attending this accelerated course, you should have experience in customer service and an understanding of the topics Microsoft Dynamics 365 offers in this role.
It's also recommended you have familiarity with solution architecture and quality assurance.
Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.
Here's the Firebrand Training review section. Since 2001 we've trained exactly 76,543 students and asked them all to review our Accelerated Learning. Currently, 96.73% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"The course content was clear, concise and delivered well. The facilities were excellent and all your needs are catered for, to the best of their ability. Whilst the course was intense, it was a worthwhile experience and the training provided is excellent."
L.W.. (20/2/2020 (Thursday) to 21/2/2020 (Friday))
"Really good course. The trainer was very knowledgeable. Good experience doing the remote sessions, labs were really helpful too."
Anonymous (27/7/2020 (Monday) to 1/8/2020 (Saturday))
"The instructor explained all the modals well, gave good insight in the exam and azure for administrators i hope to go further with my Azure and MS Certifications and this course has helped me greatly."
Harrison Williams, NHS - Clinical Commissioning Group. (13/7/2020 (Monday) to 16/7/2020 (Thursday))
"Firebrand has provided me with knowledge that will improve my skills in my working role as well as giving me more confidence that I can pass the MTA exams."
David Joynson, Kingfisher IT Services. (6/7/2020 (Monday) to 10/7/2020 (Friday))
"TSQL training with the instructor was great, very informative, interactive and beneficial. "
Anonymous (6/7/2020 (Monday) to 8/7/2020 (Wednesday))