Microsoft - Dynamics 365 Customer Service Functional Consultant | Exam MB-230

Duration

Duration:

Only 2 Days

Method

Method:

Classroom / Online / Hybrid

Next date

Next date:

26/9/2022 (Monday)

Overview

Get the skills and knowledge you need to become a Microsoft Dynamics 365 for Customer Service Functional Consultant on this accelerated and official 2-day course.

In the process of becoming a Dynamics 365 for Customer Service Functional Consultant, you'll learn how to build and implement CX solutions that are fast and agile. You'll also learn to leverage AI that drive actionable insights and anticipate customer needs.

Your expert Microsoft Certified Trainer will immerse you in official curriculum and hands-on practical labs. You will learn and retain information 40% faster through our Lecture | Lab | Review technique.

Become a certified Customer Service Functional Consultant in 2 days as you cover the following topics:

  • Learn about discovery, planning and analysis
  • Manage entities and data
  • Implement security and integration
  • Perform solution deployment and testing
  • Manage queues, the Knowledge base and SLAs

You will be prepared for and sit exams MB-230 at the Firebrand Training Centre during the course. This is covered by your Certification Guarantee.

If you’re a functional consultant or looking to develop and certify your skills as a Dynamics 365 Customer Service Consultant Associate, this course is ideal for you.

Next Steps: Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate

Once you have achieved the Microsoft Dynamics 365 for Customer Service Functional Consultant certificationm, you'll be halfway towards becoming a Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate.

Both exam MB-230 and Exam PL-200: Microsoft Power Platform Functional Consultant are prerequisites for the Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate certification.

After you pass both exams, you'll automatically become a Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate.

Benefits

Seven reasons why you should sit your course with Firebrand Training

  1. Two options of training. Choose between residential classroom-based, or online courses
  2. You'll be certified fast. With us, you’ll be trained in record time
  3. Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
  4. Pass first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  5. You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  6. You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  7. You’ll be studying with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 100,000 professionals
  • * For residential training only. Doesn't apply for online courses
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts

Curriculum

Course MB-230T01-A: Dynamics 365 for Customer Engagement for Customer Service

  • Module 1: Customer Service overview
  • Module 2: Case management
  • Module 3: Service level agreements and entitlements
  • Module 4: Knowledge management

Exam Track

As part of your accelerated course, you'll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:

Exam MB-230: Microsoft Dynamics 365 Customer Service

  • Exam code: MB-230
  • Languages: English
  • Domains:
    1. Perform configuration (25-30%)
    2. Manage cases and the knowledge base (30-35%)
    3. Manage queues, entitlements and SLAs (25-30%)
    4. Configure Voice of the Customer (15-20%)

What's Included

Your accelerated course includes:

  • Accommodation *
  • Meals, unlimited snacks, beverages, tea and coffee *
  • On-site exams **
  • Exam vouchers **
  • Practice tests **
  • Certification Guarantee ***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware **
  • * For residential training only. Doesn't apply for online courses
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)

Prerequisites

Before attending this accelerated course, you should have experience in customer service and an understanding of the topics Microsoft Dynamics 365 offers in this role.

It's also recommended you have familiarity with solution architecture and quality assurance.

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 124,229 students and asked them all to review our Accelerated Learning. Currently, 96.61% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"The course content was clear, concise and delivered well. The facilities were excellent and all your needs are catered for, to the best of their ability. Whilst the course was intense, it was a worthwhile experience and the training provided is excellent."
L.W.. (20/2/2020 (Thursday) to 21/2/2020 (Friday))

"Great training! Really intensive and covered the course really well."
Syed Pasha Adam Shah. (18/10/2021 (Monday) to 21/10/2021 (Thursday))

"Firebrand is the only training provider I trust to part with my own money for!"
PS. (18/10/2021 (Monday) to 21/10/2021 (Thursday))

"I found the course very informative and the instructor explained things very clearly which made a lot of sense."
Chris Holtz. (18/10/2021 (Monday) to 21/10/2021 (Thursday))

"Great training given by the tutor. Clear in his explanations and assisting the attendees where needed. Big thumbs up!"
Anonymous. (6/9/2021 (Monday) to 8/9/2021 (Wednesday))

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