Get the skills and knowledge you need to become a Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate on this accelerated and official 2-day course.
In the process of becoming a Dynamics 365 for Customer Service Functional Consultant Associate, you'll learn how to build and implement CX solutions that are fast and agile. You'll also learn to leverage AI that drive actionable insights and anticipate customer needs.
Your expert Microsoft Certified Trainer will immerse you in official curriculum and hands-on practical labs. You will learn and retain information 40% faster through our Lecture | Lab | Review technique.
Become a certified Customer Service Functional Consultant in 2 days as you cover the following topics:
You will be prepared for and sit exams MB-230 at the Firebrand Training Centre during the course. This is covered by your Certification Guarantee. Passing this exam will qualify you as a Microsoft Certified Dynamics 365 for Customer Service Functional Consultant Associate.
If you’re a functional consultant or looking to develop and certify your skills as a Dynamics 365 Customer Service Consultant Associate, this course is ideal for you.
As part of your accelerated course, you'll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:
Your accelerated course includes:
Before attending this accelerated course, you should have experience in customer service and an understanding of the topics Microsoft Dynamics 365 offers in this role.
It's also recommended you have familiarity with solution architecture and quality assurance.
Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.
Here's the Firebrand Training review section. Since 2001 we've trained exactly 75,933 students and asked them all to review our Accelerated Learning. Currently, 96.75% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"The course content was clear, concise and delivered well. The facilities were excellent and all your needs are catered for, to the best of their ability. Whilst the course was intense, it was a worthwhile experience and the training provided is excellent."
L.W.. (20/2/2020 (Thursday) to 21/2/2020 (Friday))
"Course was very good, I liked the analogies given to explain complex networking areas it really helped. The instructor was very good at bringing information to a level everyone could understand and then further on that. "
Ewan jamieson, Mr. (17/2/2020 (Monday) to 22/2/2020 (Saturday))
"Knowledgeable, well spoken and relatable instructor. The instructor explained difficult concepts clearly and provided good examples to help us understand the material. He also discussed real-world examples to help solidify how the concepts are applied in the field.
There were a few technical issues with the remote learning and remote labs, but overall a great experience, especially so when considering the current situation with COVID-19."
JE, Mitchells & Butlers. (4/5/2020 (Monday) to 7/5/2020 (Thursday))
"I would highly recommend taking up a course with Firebrand because the way the course is delivered is very helpful and useful for someone who either has no knowledge or some knowledge. The instructors do everything they can to ensure everyone is learning and is always on hand to help anyone who is struggling with anything. Everyone on the course is also very helpful and in the same position as they want to learn to. So there is not just the instructor but the class as a whole to assist. The facility is very nice and I will definitely be coming back for any future courses I attend. "
CP, Innovate Ltd. (4/5/2020 (Monday) to 7/5/2020 (Thursday))
"Firebrand have very passionate instructors."
Anonymous (4/5/2020 (Monday) to 7/5/2020 (Thursday))