365 Certified: Teams Support Engineer Associate | Exam MS-740

Overview

On this accelerated Microsoft 365 Certified: Teams Support Engineer Associate course, you’ll become responsible for designing, implementing and managing the Microsoft Teams environment in your business.

In just 2 days, you’ll build knowledge on a range of Microsoft Teams principles and practices including troubleshooting deployments, tuning performance, collecting and analysing telemetry and logging data.

At the end of this course, you’ll sit Exam MS-740: Troubleshooting Microsoft Teams and achieve your Microsoft 365 Certified: Teams Support Engineer Associate certification.

As a Microsoft Gold Partner for Learning and through Firebrand’s Lecture | Lab | Review methodology, you’ll get access to Microsoft Official Curriculum (MOCs), learn from Microsoft Certified Trainers (MCTs), and train in a distraction-free environment.

Audience

This course is ideal for:

Administrator
Systems Administrator
Support Engineer

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Benefits

Seven reasons why you should sit your course with Firebrand Training

Two options of training. Choose between residential classroom-based, or online courses
You'll be certified fast. With us, you’ll be trained in record time
Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
Pass first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
You’ll be studying with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 100,000 professionals

* For residential training only. Doesn't apply for online courses
** Some exceptions apply. Please refer to the Exam Track or speak with our experts

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

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Curriculum

Section 1: Troubleshoot Microsoft Teams voice issues

Module 1: Troubleshoot audio and video flow issues
Module 2:Troubleshoot direct routing issues

Section 2: Troubleshoot issues with Microsoft Teams meetings and live events

Module 1: Troubleshoot live events issues
Module 2: Configure and troubleshoot Teams services
Module 3: Troubleshoot Teams client issues
Module 4: Troubleshoot messaging issues

Section 3: Troubleshoot federation issues

Module 1: Troubleshoot issues interoperating with Skype for Business

Section 4: Troubleshoot issues signing into Microsoft Teams

Module 1: Troubleshoot account and network issues
Module 2: Troubleshoot member sign-in issues
Module 3: Troubleshoot guest access issues

Section 5: Troubleshoot teams and channels

Module 1: Troubleshoot issues with apps
Module 2: Troubleshoot issues with public and private channels

Section 6: Troubleshoot issues with files

Module 1: Troubleshoot person-to-person (P2P) private chat file issues including access and sharing

Exam Track

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered Certification Guarantee:

Exam MS-740: Troubleshooting Microsoft Teams

Exam code: MS-740
Languages: English
Domains:

Troubleshoot Microsoft Teams voice issues (15-20%)
Troubleshoot issues with Microsoft Teams meetings and live events (20-25%)
Troubleshoot federation issues (10-15%)
Troubleshoot issues signing into Microsoft Teams (15-20%)
Troubleshoot teams and channels (10-15%)
Troubleshoot issues with files (15-20%)

What's Included

Your accelerated course includes:

Accommodation *
Meals, unlimited snacks, beverages, tea and coffee *
On-site exams **
Exam vouchers **
Practice tests **
Certification Guarantee ***
Courseware
Up-to 12 hours of instructor-led training each day
24-hour lab access
Digital courseware **

* For residential training only. Doesn't apply for online courses
** Some exceptions apply. Please refer to the Exam Track or speak with our experts
*** Pass first time or train again free (just pay for accommodation, exams and incidental costs)

Prerequisites

Before attending this course, you should have experience in unified communications and Microsoft Teams. You should also have knowledge in:

Azure fundamentals
Telephony
PowerShell
Data storage technologies
APIs
App security
Authentication and authorization
Security and compliance information,
Debugging, performance tuning, and monitoring

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 134,561 students and asked them all to review our Accelerated Learning. Currently, 96.54% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"The instructor was very knowledgeable and helpful and look forward to the next course"
Duane Leslie Jones, Capita plc. (2/11/2022 (Wednesday) to 4/11/2022 (Friday))

"You visit a very well-organised Training Centre with all modern amenities in almost the middle of nowhere! That will help you focus and ensure that you spend time needed to get stuff done and get prepared for your Certification. Added bonus, the folks working for Firebrand are awesome!"
Nikolaos Velissaris, Microsoft. (29/11/2022 (Tuesday) to 2/12/2022 (Friday))

"Very detailed course with a extremely knowledgeable instructor."
Anonymous. (29/11/2022 (Tuesday) to 2/12/2022 (Friday))

"Quite a lot but learned many new things!"
Anonymous. (29/11/2022 (Tuesday) to 2/12/2022 (Friday))

"The instructor was great in explaining the the concepts. She used many real time examples throughout the course which made the topic interesting and easy to understand."
Tejas Patil, Capita plc. (2/11/2022 (Wednesday) to 4/11/2022 (Friday))

Course Dates

Start	Finish	Status	Location
21/11/2022 (Monday)	22/11/2022 (Tuesday)	Finished - Leave feedback	-
27/3/2023 (Monday)	28/3/2023 (Tuesday)	Wait list	Nationwide
8/5/2023 (Monday)	9/5/2023 (Tuesday)	Limited availability	Nationwide
19/6/2023 (Monday)	20/6/2023 (Tuesday)	Open	Nationwide
31/7/2023 (Monday)	1/8/2023 (Tuesday)	Open	Nationwide
11/9/2023 (Monday)	12/9/2023 (Tuesday)	Open	Nationwide

Microsoft - 365 Certified: Teams Support Engineer Associate | Exam MS-740