Microsoft Certified: Dynamics 365 Sales AI Consultant Associate (AB-210)

This accelerated Microsoft Certified: Dynamics 365 Sales AI Consultant Associate (AB-210) course helps you develop your ability to design and implement AI enhanced sales solutions in Dynamics 365 Sales to support intelligent seller workflows across the lead to cash process.

In just 3 days, you will learn how to design, configure, and govern AI enhanced sales solutions using Dynamics 365 Sales, Microsoft Copilot, and AI agent capabilities to support sellers across the lead to cash process. You will translate business requirements into practical, AI first seller workflows that improve productivity, forecasting accuracy, and decision making while aligning with organisational revenue goals, governance standards, and responsible AI practices.

At Firebrand, we are proud to be one of the few companies in the world designated a Microsoft Cloud Partner.

Through our Lecture | Lab | Review method, you’ll access official courseware, learn from certified instructors, and train in a distraction-free environment.

Audience

This course is designed for professionals who want to learn how to build AI enhanced sales solutions using Dynamics 365 Sales, Microsoft Copilot, and AI agents. It is also ideal for students who want to understand how modern sales teams use AI to manage leads, opportunities, forecasting, and seller productivity.

This course is aimed at professionals such as:

• Dynamics 365 Functional Consultants looking to expand their expertise into modern Copilot and agent configurations
• Sales Solution Consultants who translate business goals into functional seller workflows
• Power Platform Consultants who build and extend model-driven apps and Power Automate flows
• CRM Administrators and Business Analysts who manage sales operations, pipelines, and user productivity
• Solution Architects tasked with designing secure, scalable sales transformations grounded in responsible AI

Learning Path 1: Configure Dynamics 365 Sales for AI-powered selling

• Module 1: Transform customer experiences with AI in Dynamics 365 apps
• Module 2: Discover Dynamics 365 Sales as an AI-powered sales solution
• Module 3: Set up and configure Dynamics 365 Sales

Learning Path 2: Generate and qualify leads using AI in Dynamics 365 Sales

• Module 1: Nurture and generate leads in Dynamics 365 Sales
• Module 2: Qualify leads using the Sales Qualification Agent in Dynamics 365 Sales
• Module 3: Engage with customers through text messages in Dynamics 365 Sales 

Learning Path 3: Win deals with AI-powered sales execution in Dynamics 365 Sales

• Module 1: Set up the product catalog in Dynamics 365 Sales
• Module 2: Manage opportunities and process sales orders in Dynamics 365 Sales
• Module 3: Close deals using AI agents in Dynamics 365 Sales
• Module 4: Analyze sales performance using AI, forecasting, and dashboards in Dynamics 365 Sales

Learning Path 4: Extend Dynamics 365 Sales with AI and Power Platform tools

• Module 1: Get started with the Dynamics 365 Sales mobile app
• Module 2: Use Microsoft 365 services with model driven apps and Microsoft Dataverse
• Module 3: Extend Dynamics 365 apps with Power Platform and Copilot Studio

To attend this accelerated course, it is recommended you have a basic understanding of CRM systems and familiarity with sales processes.

As part of this accelerated course, you'll sit the official Exam AB-210: Accelerating Sales Pipelines with AI in Dynamics 365 at the Firebrand Training Centre, covered by the Firebrand Certification Guarantee.

Domains:

• Configure Dynamics 365 Sales core features for AI (15–20%)
• Optimize AI-driven sales (20–25%)
• Qualify and prioritize leads by using AI (15–20%)
• Develop deals by using intelligent opportunity research (25–30%)
• Extend and enhance Sales (10–15%)