Microsoft Certified: Dynamics 365 Fundamentals (CRM) (MB-910)

On this accelerated Microsoft Certified: Dynamics 365 Fundamentals (CRM) course, you’ll gain a broad introduction to the customer engagement capabilities of Dynamics 365 and learn how to implement this into your business.

In just 2 days, you’ll get an introduction to Dynamics 365 Sales including the standard sales business processes and how Sales addresses them. You’ll also build knowledge in:

• The inventory management capabilities of Dynamics 365 Field Service
• Project-based customer engagement processes addressed by Dynamics 365 Project Operations
• Generating Work Orders scheduling capabilities of Dynamics 365 Field Service

At the end of this course, you’ll sit Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM), and achieve your Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification. As a Microsoft Gold Partner for Learning and through Firebrand’s Lecture | Lab | Review methodology, you’ll get access to Microsoft Official Curriculum (MOCs), official courseware, learn from Microsoft Certified Trainers (MCTs), and train in a distraction-free environment.

Course MB-910T00: Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Module 1: Learn the Fundamentals of Dynamics 365 Marketing

• Lab: Working with customer engagement apps
• Lab: Manage Customers and Activities
• Lab: Search and filter data
• Lab: Dynamics 365 Marketing Capstone Lab

Module 2: Learn the Fundamentals of Dynamics 365 Sales

• Lab: Dynamics 365 Sales Capstone Lab

Module 3: Learn the Fundamentals of Dynamics 365 Customer Service

• Lab: Dynamics 365 Capstone Lab

Module 4: Learn the Fundamentals of Dynamics 365 Field Service

• Lab: Dynamics 365 Capstone Lab

Module 5: Learn the Fundamentals of Dynamics 365 Project Operations (CRM)

• Lab: Dynamics 365 Project Operations Capstone Lab

Before attending this accelerated course, you should have knowledge in:

• An Information Technology (IT) environment
• Customer engagement principles and business operations

As part of this accelerated course, you'll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:

Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

• Exam code: MB-910
• Languages: English, Japanese, Chinese, Korean, Dutch, French, Spanish, Portuguese (Brazil), Russian, Arabic (Saudi Arabia)
• Domains:
1. Describe Dynamics 365 Sales (15-20%)
2. Describe Dynamics 365 Customer Service (15-20%)
3. Describe Dynamics 365 Field Service (15-20%)
4. Describe Project Operations (15-20%)
5. Describe shared features (15-20%)