Microsoft Certified: Dynamics 365 Fundamentals (CRM) (MB-910)

On this accelerated Microsoft Certified: Dynamics 365 Fundamentals (CRM) course, you’ll gain a broad introduction to the customer engagement capabilities of Dynamics 365 and learn how to implement this into your business.

In just 2 days, you’ll get an introduction to Dynamics 365 Sales including the standard sales business processes and how Sales addresses them. You’ll also build knowledge in:

• The inventory management capabilities of Dynamics 365 Field Service
• Project-based customer engagement processes addressed by Dynamics 365 Project Operations
• Generating Work Orders scheduling capabilities of Dynamics 365 Field Service

At the end of this course, you’ll sit Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM), and achieve your Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification. As a Microsoft Gold Partner for Learning and through Firebrand’s Lecture | Lab | Review methodology, you’ll get access to Microsoft Official Curriculum (MOCs), official courseware, learn from Microsoft Certified Trainers (MCTs), and train in a distraction-free environment.

Course MB-910T00: Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Module 1: Learn the Fundamentals of Dynamics 365 Marketing

• Lab: Working with customer engagement apps
• Lab: Manage Customers and Activities
• Lab: Search and filter data
• Lab: Dynamics 365 Marketing Capstone Lab

Module 2: Learn the Fundamentals of Dynamics 365 Sales

• Lab: Dynamics 365 Sales Capstone Lab

Module 3: Learn the Fundamentals of Dynamics 365 Customer Service

• Lab: Dynamics 365 Capstone Lab

Module 4: Learn the Fundamentals of Dynamics 365 Field Service

• Lab: Dynamics 365 Capstone Lab

Module 5: Learn the Fundamentals of Dynamics 365 Project Operations (CRM)

• Lab: Dynamics 365 Project Operations Capstone Lab

As part of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:

Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

• Exam code: MB-910
• Languages: English, Japanese, Chinese, Korean, Dutch, French, Spanish, Portuguese (Brazil), Russian, Arabic (Saudi Arabia)
• Domains:
1. Describe Dynamics 365 Sales (15-20%)
2. Describe Dynamics 365 Customer Service (15-20%)
3. Describe Dynamics 365 Field Service (15-20%)
4. Describe Project Operations (15-20%)
5. Describe shared features (15-20%)

Before attending this accelerated course, you should have knowledge in:

• An Information Technology (IT) environment
• Customer engagement principles and business operations

Your accelerated course includes:

• Accommodation *
• Meals, unlimited snacks, beverages, tea and coffee *
• On-site exams **
• Exam vouchers **
• Practice tests **
• Certification Guarantee ***
• Courseware
• Up-to 12 hours of instructor-led training each day
• 24-hour lab access
• Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts.
*** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Seven reasons why you should sit your course with Firebrand Training

• Two options of training. Choose between residential classroom-based, or online courses
• You'll be certified fast. With us, you’ll be trained in record time
• Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
• Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
• You’ll learn more. A day with a traditional training provider generally runs from 9 am – 5 pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day of quality learning time, with your instructor
• You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
• You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals

*For residential training only. Doesn't apply for online courses
**Some exceptions apply. Please refer to the Exam Track or speak with our experts

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