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Microsoft Certified: Dynamics 365 Fundamentals (CRM) (MB-910)

What you'll learn

On this accelerated Microsoft Certified: Dynamics 365 Fundamentals (CRM) course, you’ll gain a broad introduction to the customer engagement capabilities of Dynamics 365 and learn how to implement this into your business.

In just 2 days, you’ll get an introduction to Dynamics 365 Sales including the standard sales business processes and how Sales addresses them. You’ll also build knowledge in:

  • The inventory management capabilities of Dynamics 365 Field Service
  • Project-based customer engagement processes addressed by Dynamics 365 Project Operations
  • Generating Work Orders scheduling capabilities of Dynamics 365 Field Service

At the end of this course, you’ll sit Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM), and achieve your Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification. As a Microsoft Gold Partner for Learning and through Firebrand’s Lecture | Lab | Review methodology, you’ll get access to Microsoft Official Curriculum (MOCs), official courseware, learn from Microsoft Certified Trainers (MCTs), and train in a distraction-free environment.

Curriculum

8 modules

Course MB-910T00: Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Module 1: Learn the Fundamentals of Dynamics 365 Marketing

  • Lab: Working with customer engagement apps
  • Lab: Manage Customers and Activities
  • Lab: Search and filter data
  • Lab: Dynamics 365 Marketing Capstone Lab

Module 2: Learn the Fundamentals of Dynamics 365 Sales

  • Lab: Dynamics 365 Sales Capstone Lab

Module 3: Learn the Fundamentals of Dynamics 365 Customer Service

  • Lab: Dynamics 365 Capstone Lab

Module 4: Learn the Fundamentals of Dynamics 365 Field Service

  • Lab: Dynamics 365 Capstone Lab

Module 5: Learn the Fundamentals of Dynamics 365 Project Operations (CRM)

  • Lab: Dynamics 365 Project Operations Capstone Lab

Prerequisites

Before attending this accelerated course, you should have knowledge in:

  • An Information Technology (IT) environment
  • Customer engagement principles and business operations

Exam info

As part of this accelerated course, you'll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:

Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

  • Exam code: MB-910
  • Languages: English, Japanese, Chinese, Korean, Dutch, French, Spanish, Portuguese (Brazil), Russian, Arabic (Saudi Arabia)
  • Domains:
    1. Describe Dynamics 365 Sales (15-20%)
    2. Describe Dynamics 365 Customer Service (15-20%)
    3. Describe Dynamics 365 Field Service (15-20%)
    4. Describe Project Operations (15-20%)
    5. Describe shared features (15-20%)

Course Dates

Sorry, there are currently no dates available for this course. Please submit an enquiry and one of our team will contact you about potential future dates or alternative options.

FAQs

4 question

Yes, we do provide courses suitable for beginners. However, Firebrand's accelerated courses aren't easy and it's essential that you are interested and actively pursuing a career in IT.

Traditional training providers usually run their courses from 9am to 5pm. At Firebrand Training we maximise the number of learning hours to minimise the number of training days, so you’ll be back to your job as quickly as possible. You don’t waste time travelling to several courses and finding an exam centre after that.

Firebrand's accelerated courses are constantly reviewed. We ask our delegates for feedback after every course. We are official partners with leading vendors and therefore, we're provided with certification changes and updates, which we can then implement in our course delivery at a very early stage. This feedback is then analysed in view of changes or discrepancies. We will then address the topics mentioned and have a panel of subject matter experts provide us with valuable suggestions for improvement and solutions.

If you need to learn new skills and you want to be able to put them into practice quickly, then Firebrand is the right training company for you.

Our unique accelerated training method means that we are your fastest way to learn. By delivering training for up to 12 hours per day, seven days per week, with exam centres on-site, we ensure that you are trained and certified quicker than anywhere else, having spent less time out of the office away from the day job.

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