Module 1: Plan and design collaboration communications systems (30–35%)

Plan and design Teams meetings

• Plan and design Teams meeting policies and settings

• Plan for PSTN audio conferencing

• Plan for Teams live events

• Compare capabilities and features of Teams Core and Teams Premium

• Recommend meeting types based on business requirements (virtual appointments, webinars, live events, and Teams meetings)

• Design Teams policy packages (includes meeting policies, calling policies, and live events policies)

• Recommend methods for assigning policies

Plan and design Teams Phone and PSTN connectivity

• Identify licensing requirements to enable Teams Phone for users, shared devices, and Teams resource accounts

• Identify PSTN connectivity requirements

• Plan for Teams Phone Mobile

• Plan for Operator Connect

• Plan for Communication Credits

• Plan usage scenarios for service and user phone numbers

• Choose between porting and acquiring phone numbers

• Plan a solution to acquire or port phone numbers

• Recommend Teams Phone devices

• Plan for and recommend analog devices, SIP handsets, and SIP devices

• Recommend when to use Survivable Branch Appliances (SBAs)

• Plan and design Direct Routing call flows

• Recommend a Session Border Controller (SBC) solution based on PSTN connectivity

• Identify an appropriate compliance recording solution

• Identify an appropriate certified contact centre solution

• Plan for SBC and SBA updates

Plan and design Teams-certified device solutions

• Recommend a room configuration based on the meeting space

• Recommend a room configuration based on customer and business requirements

• Compare capabilities and features of Teams Rooms Basic and Teams Rooms Pro

• Recommend a Teams Rooms device platform (Android vs. Windows vs. Surface Hub)

• Recommend Teams-certified devices

• Recommend Teams Rooms certified components

• Recommend when to use coordinated meetings

• Recommend when to use Cloud Video Interop (CVI) or Direct Guest Join

• Identify the requirements for a Microsoft Exchange Online resource account

• Identify the enrollment requirements for Microsoft Intune

• Plan for advanced features on shared devices

Prepare the network for the deployment of Teams

• Perform a network analysis by using the Microsoft Teams Network Assessment Tool

• Determine network readiness for Teams

• Determine eCDN requirements for Teams live events

• Specify the network configuration for certified devices

• Determine network requirements by using the Network planner for Teams

• Specify the optimal network architecture for Teams

• Specify Teams Quality of Service (QoS) requirements and policies

• Validate local internet breakout strategy for client media optimization

• Validate VPN split tunneling

• Validate DNS resolves to the nearest point of entry in Microsoft 365

• Configure Teams for QoS

• Configure Media Bit Rate (MBR)

• Create and assign a network roaming policy

• Configure the network topology

• Configure tenant data upload for the Microsoft Call Quality Dashboard

• Configure Microsoft Power BI reports for the Microsoft Call Quality Dashboard

• Configure reporting labels for Call Analytics

Troubleshoot call failures and session quality

• Troubleshoot a missing dial pad

• Troubleshoot calling issues by using self-help diagnostics in the Microsoft 365 admin center

• Troubleshoot Azure AD sign-in issues for Teams phones

• Interpret Teams media flows

• Troubleshoot tenant dial plans by using regular expressions and PowerShell

• Interpret E.164 normalization rules to resolve dialling issues

• Interpret reverse number lookup to resolve caller ID issues

• Diagnose call failures

• Troubleshoot dynamic emergency address by using client debug logs

• Troubleshoot Teams client media issues by using the Microsoft Remote Connectivity Analyzer for Teams

• Troubleshoot calls by using Advanced Call Analytics

• Troubleshoot calls by using the Microsoft Call Quality Dashboard

• Inspect PSTN usage reports for SIP call failures

Module 2: Configure and manage Teams meetings and events (10–15%)

Configure and manage Teams meetings

• Create and manage meeting policies

• Configure meeting settings

• Configure and manage Teams webinars

• Configure and manage Teams Premium meeting features

• Create and manage Teams meeting templates Configure and manage audio conferencing

• Configure audio conferencing for Teams

• Configure a default audio conferencing bridge

• Configure an audio conference bridge number

• Configure a toll-free conference bridge number

• Assign a specific audio conferencing number to a user

• Configure toll-free audio conferencing

• Configure the audio conferencing numbers included in meeting invitations

Configure and manage live events

• Configure the Live events settings

• Create and manage live events policies

• Configure meeting and event roles

• Configure live events with Teams, Yammer, and Microsoft Stream

Module 3: Configure and manage Teams Phone (35–40%)

Configure Teams Phone policies

• Create a dial plan

• Configure calling policies

• Configure call park policies

• Configure caller ID policies

• Configure call hold policies for users

• Configure outbound call restrictions

• Configure inbound call blocking

• Configure routing of unassigned numbers

• Assign voice policies through policy packages

• Configure compliance recording policies

Configure auto attendants and call queues

• Design call flows for auto attendants and call queues

• Configure auto attendants and call queues

• Deploy channel-based call queues

• Configure resource accounts

• Assign licenses to resource accounts

• Assign phone number to resource accounts

• Assign a resource account to an auto attendant or call queue

• Configure Microsoft 365 groups for voicemail

• Interpret call queue conference mode

• Interpret call queue routing methods

• Configure holidays for auto attendants and call queues

• Configure custom Music on Hold (MoH)

• Assign a dynamic caller ID policy for call queues

Configure dynamic emergency calling

• Design dynamic emergency calling scenarios

• Configure emergency calling locations

• Configure emergency calling policies

• Configure networks and locations (Location Information Service (LIS)

• Validate emergency address and emergency calling from Teams clients

• Enable external location lookup mode

Configure and manage users for Teams Phone

• Assign a Teams Phone Standard license

• Assign a Teams Calling Plan

• Assign user dial plans

• Assign phone numbers to users by using the Microsoft Teams admin center

• Assign phone number to users by using PowerShell

• Assign a verified emergency address location

• Assign a calling policy to a user

• Assign a voice routing policy to a Direct Routing user

Configure and manage calling features for Teams Phone

• Configure voicemail for users

• Configure group call pickup for users

• Configure Call Forwarding

• Configure Simultaneous Ring

• Configure call delegation for users

• Enable and configure audio conferencing for a user

• Assign a Dial-out from meetings policy for a user

• Assign a call hold policy for a user

Configure and manage Direct Routing for Teams Phone

• Configure connectivity for Teams Phone to a SBC

• Create and configure an online PSTN gateway

• Create PSTN usage records

• Create and configure a voice route

• Create and configure voice routing policies

• Validate Direct Routing SBC connectivity

• Troubleshoot firewall issues for Direct Routing

• Troubleshoot certificate issues for Direct Routing

• Troubleshoot Direct Routing SBC connectivity

• Troubleshoot SIP option issues for Direct Routing

• Investigate and diagnose calling issues by using an SBC SIP trace

• Design and configure Location-Based Routing (LBR)

• Design and configure Local Media Optimization (LMO)

• Configure trunk translation rules

• Configure on-network conferencing for Direct Routing

• Configure an SBA

Module 4: Configure and manage Teams Rooms and devices (15–20%)

Maintain Teams Rooms and devices

• Configure device settings

• Configure IP phone policies

• Configure local network settings

• Configure security and updates

• Configure meeting room settings by using the Microsoft Teams admin center or the local T/li>

• Create and configure device configuration profiles

• Manage Teams Rooms from the Microsoft Teams Rooms Pro Management portal

• Configure Intune policies for Teams devices

• Enable advanced voice capabilities for shared space devices

• Deploy common area phones

• Create and manage Teams device tags

• Deploy Android devices remotely

• Configure SIP Gateway

• Monitor Teams device health

• Troubleshoot authentication issues

• Troubleshoot update issues

• Troubleshoot remote provisioning issues

• Troubleshoot Bluetooth beaconing

Configure and manage Teams Rooms on a Surface Hub or Windows

• Configure the authentication type during a Surface Hub out-of-box -experience (OOBE) setup

• Configure meeting room settings on a Surface Hub device

• Create and validate a Surface Hub provisioning package

• Assign a provisioning package to a Surface Hub

• Specify domain group policy exclusions for Teams Rooms on Windows

• Configure custom displays for Teams Rooms on Windows

• Customize meeting room settings by using XML files on Windows

• Configure settings for peripherals for Teams Room on Windows

Configure optional features for Teams Rooms and devices

• Configure HDMI ingest and options

• Configure a content camera

• Configure Teams casting

• Auto accept a proximity join

• Allow room remote

• Configure an intelligent speaker

• Configure Direct Guest Join

• Configure hot desking on Teams shared devices

At the end of this course, you’ll sit the following exam at the Firebrand Training Centre, covered by our Certification Guarantee:

Exam MS-721: Collaboration Communications Systems Engineer

This exam measures your ability to accomplish the following technical tasks: plan and design collaboration communications systems; configure and manage Teams meetings and events; configure and manage Teams Phone; and configure and manage Teams Rooms and devices.

Domains:

• Plan and design collaboration communications systems (20–25%)

• Configure and manage Teams meetings, webinars, and town halls (15–20%)

• Configure and manage Teams Phone (30–35%)

• Configure and manage Teams Rooms and devices (20–25%)