Microsoft IT Service Management with System Center Service Manager - Only 3 Days

Why

Six reasons why you should sit your System Center 2016 Service Manager course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

  1. You'll be System Center 2016 Service Manager certified in just 3 days.
  2. Our System Center 2016 Service Manager course is all-inclusive. A one-off fee covers all course materials, accommodation and meals. No hidden extras
  3. You’ll learn more System Center 2016 Service Manager. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  4. You’ll learn System Center 2016 Service Manager faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  5. You’ll be studying System Center 2016 Service Manager with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 68,075 professionals, and we’re partners with all of the big names in the business
  6. You'll do more than study System Center 2016 Service Manager courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

What

On this accelerated 3-day IT Service Management with System Center Service Manager course, you'll learn how to deploy, configure and operate System Center 2016 Service Manager in your cloud or data centre.

Your course is 40% faster than traditional training. Meaning you'll spend less days out the office, so you can apply your new skills sooner.

Your Microsoft Certified Trainer will use our Lecuture | Lab | Review techinique to help you build and retain information, faster. Combined with hands-on labs, you'll be immersed in you System Center 2016 training, developing the practical skills to:

  • Upgrade existing Service Manager 2012 R2 environments to System Center 2016
  • Architect and implement a System Center 2016 Service Manager deployment
  • Customise Service Manager to align to corporate standards
  • Use Reports and Analyse Data in Service Manager
  • Perform advanced troubleshooting and disaster recovery in Service Manager

You'll have access to the latest Microsoft Official curriculum, as we're a Microsoft Partner, ensuring the knowledge aligns to the latest technology.

This course is ideal for you if you'r a cloud or datacentre administrator responsible for deploying, configuring and operating System Center 2016 Service Manager. Or, if you're new and looking to build your System Center 2016 Service Manager skills.

Read more ...

Interested? See prices or call 080 80 800 888

Use your free Microsoft training vouchers

You may be entitled to heavily-discounted training via Microsoft's Software Assurance Training Voucher (SATV) scheme. If your business has bought Microsoft software, check to see if it came bundled with free training vouchers! Vouchers can be exchanged against training for all Microsoft technologies. If you’re unsure, get in touch with us

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

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Interested? See prices or call 080 80 800 888

Course 10965D: IT Service Management with System Center Service Manager

Module 1: Service Management Overview

In this module, you will learn many of the ITIL and MOF best practices and procedures in delivering effective IT Service Management and how System Center 2016 Service Manager can be used to implement them in your organisation. You will also learn some of the key business drivers behind IT Service Management.

Lessons

  • Business Drivers behind IT Service Management.
  • Introduction to Microsoft System Center 2016.
  • System Center 2016 Service Manager Overview and Key Features.
  • Adopting ITIL/ MOF Best Practices with Service Manager.
  • Aligning IT Service Management Requirements to Service Manager.

After completing this module, students will be able to:

  • Describe the business drivers behind IT Service Management.
  • Describe, at a high-level, System Center 2016.
  • Describe, at a high level, System Center 2016 Service Manager.
  • Describe how Service Manager adopts best practices found in ITIL and MOF.

Module 2: Installing System Center 2016 Service Manager

In this module, you will learn about the key components and architecture of Service Manager, including the hardware and software requirements. You will also learn about the security requirements and considerations that should be taken into account before, during and after deploying Service Manager.

Lessons

  • System Center 2016 Service Manager Architecture and Core Components.
  • Hardware, Software and Security Requirements.
  • Planning and Sizing a System Center 2016 Service Manager Deployment.
  • Installing System Center 2016 Service Manager.
  • Installing and Configuring the Service Manager Self-Service Portal.
  • Overview of the Service Manager Console.
  • Upgrading to System Center 2016 Service Manager.

Lab: Installing System Center 2016 Service Manager

  • Installing the Service Manager Management Group.
  • Installing the Data Warehouse Management Group and register the Service Manager Management Group wit
  • Installing the Service Manager Self-Service Portal and confirming a successful installation.
  • Customising the Self-Service Portal.

Lab: Upgrading to System Center 2016 Service Manager

  • Backing up the Service Manager 2012 R2 environment.
  • Upgrading Service Manager 2012 R2 to System Center 2016 Service Manager.

After completing this module, students will be able to:

  • Describe System Center 2016 Service Manager architecture and core components.
  • Describe the Hardware, Software and Security requirements of System Center 2016 Service manager.
  • Plan and size a System Center 2016 deployment.
  • Install System Center 2016 Service Manager.
  • Install and configure the Service Manager Self-Service Portal.
  • Use the Service Manager Console to confirm a successful deployment.
  • Upgrade Service Manager 2012 R2 to System Center 2016 Service Manager.

Module 3: Key Concepts and Features

In this module, you will learn many of the key features and concepts that will help you understand how to configure important functions in Service Manager.

Lessons

  • Overview of Management Packs.
  • Overview of the Service Manager CMDB.
  • Managing Activities.
  • Managing Workflows.
  • Managing Templates.
  • Security and User Roles.

Lab: Configuring Service Manager for StockTrader and DinnerNow

  • Create a Management Pack, Work Item Templates and Configuration Items for DinnerNow.
  • Create a Management Pack, Work Item Templates and Configuration Items for StockTrader.

After completing this module, students will be able to:

  • Understand Management Packs.
  • Describe the Service Manager CMDB.
  • Manage Activities.
  • Manage Workflows.
  • Manage Templates.
  • Manage Security and User Roles.

Module 4: Configuring Service Manager for Your Environment

In this module, you will learn some of the key configuration tasks that should be performed in Service Manager in order to customise it for your environment.

Lessons

  • System Center 2016 Service Manager Initial Configuration.
  • Configuring Business Services.
  • Configuring Access for your Support Teams.
  • Configuring Notifications.

Lab: Configuring Service Manager For Your Environment

  • Configuring Service Manager Settings.
  • Configuring Business Services.
  • Provisioning access for the DinnerNow and StockTrader support teams.
  • Configuring Notifications.

After completing this module, students will be able to:

  • Perform initial configuration tasks in Service Manager.
  • Configure Business Services.
  • Configure Access for your support teams.
  • Configure Notifications.

Module 5: Populating the Service Manager CMDB using Connectors

Connectors in Service Manager provide a key function in populating the Service Manager CMDB. For example, the Operations Manager CI Connector imports discovered objects such as web sites and databases into Service Manger so that they can be added to work items such as Incidents and Change Requests.

Lessons

  • Integrating Service Manager with Active Directory and other System Center Components.
  • Integrating Service Manager with Exchange.

Lab: Configuring Connectors in Service Manager

  • Configure System Center Connectors.
  • Configure the Exchange Connector.

After completing this module, students will be able to:

  • Configure the Active Directory and System Center Connectors in Service Manager.
  • Install and configure the Exchange Connector in Service Manager.

Module 6: Managing Incidents and Problems

In this module, you will learn how to differentiate an issue that occurs in the IT environment between an incident and a problem. You will also learn how to configure incidents and problems, which includes creating templates that can be used to auto-populate Incident forms.

Lessons

  • The Definition of an Incident and a Problem.
  • Managing Incidents.
  • Managing Problems.
  • Using Queues and Views with Incidents and Problems.

Lab: Configuring Incident and Problem Management

  • Create an Incident using the Service Manager console.
  • Using Incident Templates.
  • Configuring an Incident Event Workflow to automatically update an Incident.
  • Group Incidents and create a Problem Record.
  • Creating Queues and Views to Filter Incidents.

After completing this module, students will be able to:

  • Describe the definition of an Incident and a Problem.
  • Manage incidents.
  • Manage problems.
  • Use queues and views with incidents and problems.

Module 7: Managing Changes and Releases

In this module, you will learn how Service Manager manages changes in the IT environment by using Change Requests. This includes creating and managing Activities such as Review Activities that are used to approve or reject changes. You will also learn how Release Records are used to group, schedule and develop approved changes.

Lessons

  • Managing Change Requests.
  • Managing Release Records.

Lab: Configuring Change and Release Management

  • Create a Change Request with Review and Dependent Activities.
  • Create a Release Record to manage changes.
  • Configuring a Release Record Workflow Rule for Notification.

After completing this module, students will be able to:

  • Manage Change Requests in Service Manager.
  • Manage Release Records in Service Manager.

Module 8: Configuring and Managing the Service Catalog

In this module, you will learn all aspects of Service Request fulfillment within Service Manager with the exception of Service Level Management which is covered in module 10.

Lessons

  • The Service Catalog, Request Offerings and Service Offerings.
  • Managing Service Requests and Catalog Groups.
  • The Self-Service Portal.

Lab: Configuring Service Requests

  • Create the Contoso Request Offering.
  • Test the Contoso Request Offering.
  • Create the StockTrader Request Offering.
  • Test the StockTrader Request Offering.

After completing this module, students will be able to:

  • Describe the Service Catalog, Request Offerings and Service Offerings.
  • Manage Service Requests and Catalog Groups.
  • Use the Self-Service Portal.

Module 9: Automating Business Processes with Orchestrator

In this module, you will learn how Orchestrator and Service Manager can be used to automate business processes.Lessons

  • Overview of Orchestrator.
  • Configuring Runbooks in Orchestrator.
  • Configuring Integration between Orchestrator and Service Manager.
  • Creating a Request Offering in Service Manager to Initiate a Runbook in Orchestrator.

Lab: Automating IT Processes in Service Manager

  • Automating a Request Offering for Contoso.
  • Automating a Service Request for StockTrader.

After completing this module, students will be able to:

  • Describe Orchestrator including its key features and components.
  • Configure Runbooks in Orchestrator.
  • Configure integration between Orchestrator and Service Manager.
  • Create a Request Offering in Service Manager that initiates a Runbook in Service Manager.

Module 10: Configuring Service Level Management

In this module, you will learn how Service Level Management is implemented in Service Manager.

Lessons

  • Configuring Service Level Management.
  • Viewing Service Level Agreement (SLA) Information in Service Manager.

Lab: Configuring Service Level Management

  • Create a Service Level Objective for an Incident SLA.
  • Create a Service Level Objective for a Service Request SLA.
  • Configure SLA Notifications.

After completing this module, students will be able to:

  • Configure Service Level Management.
  • View SLA information in Service Manager.

Module 11: Using Reports and Analysing Data in Service Manager

In this module, you will learn how to run reports in Service Manager, including how to manage and maintain the data warehouse jobs and cubes on which reports rely on. Additionally, you will learn how to perform advanced analytics on cube data by using Excel and SharePoint.

Lessons

  • Running Reports in System Center 2016 Service Manager.
  • Configuring and Running Data Warehouse Jobs.
  • Troubleshooting Failed Data Warehouse Jobs.
  • Data Warehouse Cubes.

Lab: Configuring Reports and Analysing Service Manager Data

  • Configuring, Running, and Exporting Reports.
  • Creating a Custom Report.
  • Configuring Data Warehouse Job Schedules.
  • Viewing the Status of Data Warehouse Jobs.
  • Managing the Analysis Library.
  • Analysing Cube Data.

After completing this module, students will be able to:

  • Describe how to run reports in Service Manager.
  • Describe how to configure and run data warehouse jobs.
  • Describe how to troubleshoot data warehouse jobs.
  • Describe the data warehouse cubes in Service Manager.

Module 12: Advanced Troubleshooting and Disaster Recovery

In this module, you will learn some of the advanced troubleshooting techniques used to resolve problems in Service Manager. You will also learn how to perform disaster recovery for failed Service Manager components, such as the Service Manager databases.

Lessons

  • Performing Advanced Troubleshooting in Service Manager.
  • Performing Disaster Recovery in Service Manager.

Lab: Performing Disaster Recovery in Service Manager

  • Recovering from a failed Service Manager Management Server.
  • Recovering from a failed Service Manager Data Warehouse Management Server.
  • Recovering from a failed Service Manager database.

After completing this module, students will be able to:

  • Perform advanced troubleshooting in Service Manager.
  • Perform disaster recovery in Service Manager.

Module 13: Creating Forms and Items in Service Manager Using the Service Manager Authoring Tool

In this final module, you will learn how to use the Service Manager Authoring Tool to create new and customised forms in Service Manager.

Lessons

  • Key Concepts in Creating and Customising Forms in the Service Manager Authoring Tool.
  • Creating New and Customised Forms by Using the Service Manager Authoring Tool.

Lab: Creating Customised Forms by Using the Authoring Tool

  • Extending the Incident Class.
  • Customising the Default Incident Form.
  • Seal the Management Pack.
  • Import the Management Pack and use the updated Incident form.

After completing this module, students will be able to:

  • Describe the key concepts in creating customised forms in Service Manager.
  • Create a customised form using the Authoring Tool.

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Interested? See prices or call 080 80 800 888

Included on the course:

MOC 10965D: IT Service Management with System Center Service Manager

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Accelerated Learning Programmes include:

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • On site testing ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Transportation to/from designated local railway stations
  • Examination Passing Policy

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Firebrand goes digital

We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on 080 80 800 888.

There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.

Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMI, GIAC, CREST and CISSP CBK Review. Exam vouchers may also not be included for Apprentices and will require a separate purchase by an employer due to Education and Skills Funding Agency guidelines.
  • *** On site testing is not included for our PMI, GIAC, CREST, CSX Practitioner or ITIL Managers and Revision Certification Courses
  • **** Accommodation not included on the CISSP CBK Review Seminar

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Interested? See prices or call 080 80 800 888

Before attending the course, it is recommended you have an understanding of:

  • Windows Server 2012 R2 and Windows Server 2016.
  • SQL Server 2012 and SQL Server 2014.
  • IT management processes that are included in ITIL and MOF.

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on 080 80 800 888 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

Interested? See prices or call 080 80 800 888

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Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 68,075 students and asked them all to review our Accelerated Learning. Currently, 96.72% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"A nice, informative atmosphere to study the course you have elected to take, complete with experienced instructors."
Richard Swann, Yesss Electrical Ltd. - Microsoft Programming in C# (4 days) (25/9/2018 to 28/9/2018)

"A great, informative atmosphere to study the course you have elected to take, complete with experienced mentors."
Connor Hyde, Yesss Electrical Ltd. - Microsoft Programming in C# (4 days) (25/9/2018 to 28/9/2018)

"The Azure course provided an excellent in-depth look at the architecture, implementation, and security of Microsoft's cloud offering. The instructor demonstrated great knowledge and enthusiasm for the subject."
D.M., NCC Group. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (24/9/2018 to 27/9/2018)

"An interesting, thought provoking course which has opened my eyes to the power and capability of Azure and indeed the wider concept of cloud computing."
Anonymous. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (24/9/2018 to 27/9/2018)

"Good trainer, decent material. Course largely appropriate to requirement."
A.C.. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (24/9/2018 to 27/9/2018)

"Good environment for learning."
Steven Barker, Nicander Ltd. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (17/9/2018 to 22/9/2018)

"Great course. Intense training but a fast way to learn. Trainers are knowledgeable and positive which helps with the long days involved. "
C.B.. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (17/9/2018 to 22/9/2018)

"If time is of the essence."
Adrian Taplin, Contractor. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (17/9/2018 to 22/9/2018)

"I was unsure I would pick a lot of knowledge about SQL as my previous experience was not good. However, the teaching style and pace has really given me the chance to absorb everything I need to become more knowledgeable in database administration. I will definitely leave this course with a broad understanding of SQL DBA, and I thank the instructor for helping me with this area."
Jonathon Kindred, Optionis. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (17/9/2018 to 22/9/2018)

"Above and beyond truly dedicated trainer with real life experience as well as text book. He'll always ensure you are grasping all concepts."
Shaun Mcgregor. - Microsoft MCSA: Office 365 (5 days) (16/7/2018 to 20/7/2018)

"The course instructor was very experienced in the course, bringing real life experience, which made the training even more interesting."
Vincent Parris, Hearst Magazine UK. - Microsoft MCSA: Office 365 (5 days) (16/7/2018 to 20/7/2018)

"The training from the instructor was very good and can relate to practical experience which is always a good thing and was a subject matter expert. The facilities are very good. "
Mark Burgess. - Microsoft Architecting Microsoft Azure Solutions (3 days) (7/7/2018 to 9/7/2018)

"The training with Firebrand is quick, detailed and helpful. Everything is covered in detail and the training is done in a walk through style with completed examples also available."
J.K, IBM. - Microsoft MTA HTML5 App Development Fundamentals (2 days) (4/7/2018 to 5/7/2018)

"Firebrand training was great! An excellent learning environment, I am amazed how much I have learnt in such a small space of time."
Anonymous - Microsoft MTA Software Development Fundamentals (2 days) (2/7/2018 to 3/7/2018)

"Good fast training, plenty of breaks and practical work with relatable instructors. "
S.C. - Microsoft MTA Software Development Fundamentals (2 days) (2/7/2018 to 3/7/2018)

"Great course, fast past but all course material covered in great detail and extra time to cover problem topics and peoples queries."
Rhys Jupp, Hilton Foods. - Microsoft MTA Software Development Fundamentals (2 days) (2/7/2018 to 3/7/2018)

"Good informative 2 days of training, made light work of a lot of information."
J.S. - Microsoft MTA Software Development Fundamentals (2 days) (2/7/2018 to 3/7/2018)

"I found the training positively challenging, supportive and real world relevant. Looking forward to my next course. "
Gary Bostock, UK MOD. - Microsoft MCSA: Cloud Platform & MCSE: Cloud Platform and Infrastructure (Azure) (10 days) (21/4/2018 to 30/4/2018)

"Never a dull time with Firebrand. I always leave with new knowledge and new friends."
M.D. - Microsoft Windows Server 2016 - Identity (4 days) (21/6/2018 to 24/6/2018)

"Wow! The class was incredible! Long days and intense but our instructor, kept if fun and lively. It was very informative and provided real world examples whilst still preparing students for the exams. I would recommend the course and instructor! Thank you!"
E.S. - Microsoft MCSA: Windows Server 2016 (11 days) (14/6/2018 to 24/6/2018)

"I really enjoyed to be in Wyboston lakes for MCSA: Windows Server 2016 training course and I learnt a lot of important stuff in 11 days only. With my busy schedule it was impossible for me to focus and cover all this topics without attending this boot camp. Thanks Firebrand team!"
Arash Goudarzi, Atlas Copco Support Services NV (Belgium). - Microsoft MCSA: Windows Server 2016 (11 days) (14/6/2018 to 24/6/2018)

"Overall I've been very impressed with the company. I have found the training facility to be very good and all equipment to deliver the training was substantive. The instructor had a breadth and depth of knowledge that has abled me to revisit old skills and develop them to a new level, providing me with a strong foundation to get back to work hitting the ground running. Would highly recommend to my colleagues and peers."
Tim Edwards, Hexegic. - Microsoft MCSA: Windows Server 2016 (11 days) (14/6/2018 to 24/6/2018)

"Our tutor was very thorough, entertaining and funny."
Anonymous - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 days) (14/6/2018 to 17/6/2018)

"Our tutor was very entertaining and funny."
Anonymous, Jolly IT Solutions - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 days) (14/6/2018 to 17/6/2018)

"Great training, great instructor!"
Kyle Parsons, Fidelity. - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 days) (14/6/2018 to 17/6/2018)

"Really good training, I was really happy with it."
Anonymous - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 days) (14/6/2018 to 17/6/2018)

"It is intense and certainly not for the feint hearted! We had a fantastic tutor who was dubbed "The Queen of SQL" forevermore. She made this course incredibly interesting and her enthusiasm was needed to push us through the course in its entirety! "
Jack Buchanan, NA. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (11/6/2018 to 16/6/2018)

"The instructor defiantly have excellent knowledge of the course subject. She is also a natural trainer who can keep all skill levels in mind while training."
Izak Potgieter, Convergint technologies. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (11/6/2018 to 16/6/2018)

"I recommend Firabrand Training to anyone who wants to extend their knowledge on any of the courses that they teach because it is fast track and it is well organised."
David Coleto, CityWest Homes. - Microsoft MTA Database Fundamentals (2 days) (11/6/2018 to 12/6/2018)

"The accelerated training provided good knowledge in able to obtain the certification."
Michael Howard. - Microsoft MCSA: BI Reporting (4 days) (7/6/2018 to 10/6/2018)

"Great training and additional extras, thanks very much."
Edward Williams, Lucid Partnership. - Microsoft MCSA: Web Applications (6 days) (1/6/2018 to 6/6/2018)

"I gained more knowledge and improved my technical skills!"
Maria Vig, Engie. - Microsoft Programming in HTML5 with JavaScript and CSS3 (3 days) (1/6/2018 to 3/6/2018)

"Good class - the instructor was great and I feel I have learned a lot from the way he taught."
Anonymous - Microsoft Programming in HTML5 with JavaScript and CSS3 (3 days) (1/6/2018 to 3/6/2018)

"A highly enjoyable and thorough course, taught in a manner that made the subject both interesting and understandable."
A.C.. - Microsoft Programming in HTML5 with JavaScript and CSS3 (3 days) (1/6/2018 to 3/6/2018)

"Really enjoyed the course and content from the instructor. Lots of little extras, which will help in the real world. Thanks!"
Edward Williams, Lucid Partnership. - Microsoft Programming in HTML5 with JavaScript and CSS3 (3 days) (1/6/2018 to 3/6/2018)

"Really enjoyed the course and content - lots of little extras which will help in the real world. "
Edward Williams, Lucid Partnership. - Microsoft Programming in HTML5 with JavaScript and CSS3 (3 days) (1/6/2018 to 3/6/2018)

"Although the days were long, I found that the training was very useful and I learned a lot. Overall a great experience and couldn't fault my experience here!"
Regan Walsh , GB Railfreight. - Microsoft MCSA: Windows 10 (6 days) (21/5/2018 to 26/5/2018)

"Ask for 007! If you know.. you know - Hes a fantastic trainer, thank you so much!"
Reece Isles. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (14/5/2018 to 19/5/2018)

"My personal experience at Firebrand has been good as I have learnt a lot about server, networking and security. "
K.H., VolkerWessels UK LTD. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (14/5/2018 to 19/5/2018)

"I had an enjoyable time considering the amount of content that was required to be learnt. Personally i found it frustrating that measure-up had not been updated to correspond with the exam, this was not the instructor's fault -he's a good trainer. "
Laurence chalk. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (14/5/2018 to 19/5/2018)

"My experience has been good, lot of learning and intense sessions to get you to know the fundamentals. "
Anonymous - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (14/5/2018 to 19/5/2018)

"I think Firebrand goes the extra mile when providing students with learning exercises and the overall experience was a very pleasant and I would recommend it to my friends. "
N.F.. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (14/5/2018 to 19/5/2018)

"Found the course very useful to gain insight into the challenges developing solutions across multiple Dev teams both in the UK and off-shore. Using Dynamics 365 Online will allow ICAEW to deploy solutions across multiple platforms including mobile and tablet without needing to continue developing our dedicated iOS or Android aps. "
Tim Greaves, ICAEW. - Microsoft Dynamics 365 Customisation and Configuration (4 days) (14/5/2018 to 17/5/2018)

"Great experience and learned quite a bit. What I did already know was also reinforced."
Reuben Phillips , Transport for London. - Microsoft MTA Software Development Fundamentals (2 days) (10/5/2018 to 11/5/2018)

"Training - intense but we had a knowledgeable trainer and a lot of time for questions if required Accommodation - personally, I find excellent and the food is very welcome after a long day Staff - all staff are very helpful and on hand for any concerns/queries. Instructor - excellent and although the course was accelerated, he applied knowledge well and had a lot of time for candidates whether groups or face to face. "
Dod Frieslick, Firebrand Training. - Microsoft MTA Software Development Fundamentals (2 days) (10/5/2018 to 11/5/2018)

"I feel that although the learning was quick paced, there was sufficient time and materials or extra online resources given to self study in areas of knowledge that I needed more development in."
Venessa Cox, Firebrand. - Microsoft MTA Software Development Fundamentals (2 days) (10/5/2018 to 11/5/2018)

"Great learning experience. Definitely improves your chances of passing versus doing it alone. Really helps to have an industry expert for feedback and to solidify the concepts."
Matt Eisengruber, Dynatrace. - Microsoft Developing Microsoft Azure Solutions (4 days) (24/4/2018 to 27/4/2018)

"Had a Legend of an instructor, who made the whole thing interesting!"
Akmil Matloob , MySelf. - Microsoft MCSA: Cloud Platform & MCSE: Cloud Platform and Infrastructure (Azure) (10 days) (21/4/2018 to 30/4/2018)

"The instructor was great with questions and I feel completely prepared for the exam at twice the speed."
Gary Spencer, Na . - Microsoft Architecting Microsoft Azure Solutions (3 days) (28/4/2018 to 30/4/2018)

"Amazing instructor, very passionate and knows his field and more!"
David Baldry, Dynatrace. - Microsoft Architecting Microsoft Azure Solutions (3 days) (28/4/2018 to 30/4/2018)

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