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Microsoft Dynamics CRM Online 2015

- Only 7 Days

Get hands-on experience with the latest Dynamics CRM system on this accelerated 7 day Microsoft Dynamics CRM Online 2015 course.

Be amongst the first to deploy, manage and customise Microsoft Dynamics CRM Online 2015. You’ll learn how to use new Dynamics CRM 2015 features like improved business rules and client API to get valuable insight into your Customer Services and track your sales from potential to close.

Meet the needs of your business

In addition to an overview of Microsoft Dynamics CRM Online 2015 functions, you’ll also focus on:

Read more...

  • Security
  • Creation and configuration of entities and fields
  • Design of forms views and charts
  • Auditing
  • Business process flows
  • Business rules and solutions

Plus, learn how to build customer satisfaction with automated business processes on this accelerated Microsoft Dynamics CRM Online 2015 course.

See Benefits...

See prices now to find out how much you could save when you train at twice the speed.

Seven reasons why you should sit your course with Firebrand Training

  1. Two options of training. Choose between residential classroom-based, or online Dynamics CRM Online 2015 courses
  2. You'll be Dynamics CRM Online 2015 certified in just 7 days. With us, you’ll be Dynamics CRM Online 2015 trained in record time
  3. Our Dynamics CRM Online 2015 course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  4. Pass Dynamics CRM Online 2015 first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  5. You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  6. You’ll learn Dynamics CRM Online 2015 faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  7. You’ll be studying Dynamics CRM Online 2015 with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 75,371 professionals, and we’re partners with all of the big names in the business

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

Benefits of Training with Firebrand

  • Two options of training - Residential classroom-based, or online courses
  • A purpose-built training centre – get access to dedicated Pearson VUE Select facilities
  • Certification Guarantee – pass first time or train again free (just pay for accommodation, exams and incidental costs)
  • Everything you need to certify – you’ll sit your exam on the course and return home certified
  • No hidden extras – one cost covers everything you need to certify

See Curriculum...

Module 1

  • Administering Microsoft Dynamics CRM Online
  • Setting up Dynamics CRM Online
  • Managing Microsoft Dynamics CRM Instances
  • Microsoft Dynamics CRM for Microsoft Office Outlook
  • Email Management
  • Maintenance and Troubleshooting

Module 2

  • Multi-Server Deployment
  • Advanced Office 365 Management of Dynamics CRM

Module 3

  • Application Overview
  • What’s New in CRM 2015
  • Working with Dynamics CRM Applications
  • Working with Dynamics CRM Records
  • Working with Dynamics CRM Data
  • Processes

Module 4

  • Customer Service Scenarios
  • Case Management
  • Knowledge Base
  • Queue Management
  • Entitlements
  • Service Scheduling Scenarios

Module 5

  • Introduction to Sales Management
  • Lead Management
  • Working with Opportunity Records
  • Working with the Product Catalogue
  • Sales Order Processing
  • Sales and Marketing

Module 6

  • Goal Management
  • Analysis and Reporting

Module 7

  • Introduction to Customising Microsoft Dynamics CRM 2015
  • Building Security Model
  • Customising Entities
  • Customising Fields
  • Managing Relationships
  • Customising forms
  • Business Rules
  • Customising Views
  • Charts and Dashboards
  • Field Security, Access teams and auditing
  • Business Process Flows

See Exam Track...

You'll sit the following exams at the Firebrand Training Centre, covered by your Certification Guarantee:

  • MB2-706 Microsoft Dynamics CRM Online Deployment
  • MB2-704 Microsoft Dynamics CRM Application
  • MB2-707 Microsoft Dynamics CRM Customization and Configuration

See What's Included...

Your accelerated course includes:

  • Accommodation*
  • Meals, unlimited snacks, beverages, tea and coffee*
  • On-site exams**
  • Exam vouchers**
  • Practice tests**
  • Certification Guarantee***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware**
  • * For residential training only. Doesn't apply for online courses
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)

See Prerequisites...

Firebrand recommend you have:

  • A working knowledge of Microsoft Dynamics CRM 2013 and/or 2015
  • Experience with Microsoft Outlook, Powershell and Office 365
  • Awareness of basic sales and marketing roles
  • Knowledge of basic customer service concepts and practices
  • Some knowledge of basic Microsoft Dynamics CRM record types

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

See Dates...

Microsoft Dynamics CRM Online 2015 Course Dates

Start

Finish

Status

Location

Book now

24/2/2020 (Monday)

1/3/2020 (Sunday)

Finished

-

 

29/6/2020 (Monday)

5/7/2020 (Sunday)

Wait list

Nationwide

 

10/8/2020 (Monday)

16/8/2020 (Sunday)

Limited availability

Nationwide

 

21/9/2020 (Monday)

27/9/2020 (Sunday)

Open

Nationwide

 

2/11/2020 (Monday)

8/11/2020 (Sunday)

Open

Nationwide

 

14/12/2020 (Monday)

20/12/2020 (Sunday)

Open

Nationwide

 

Here's the Firebrand Training review section. Since 2001 we've trained exactly 75,371 students and asked them all to review our Accelerated Learning. Currently, 96.78% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"I attended Firebrand training for the CRM online 2015 course (7 days). Firstly, the tutors are amazing, the knowledge they have is out of this world. Usually you attend courses and learn theory to pass exams. However, at Firebrand you tend to gain more practical knowledge which, by default leads you to understand the concept of the theory (if that makes sense). Overall the experience has been amazing and I certainly would return and recommend Firebrand to anyone. :)"
Arjun Mander, The Money Advice Service. (1/2/2016 to 7/2/2016)

"The course was very hard, but the instructor was good, and the co-students was cool and we helped each other. 7 days I will never forget!"
J.K.L., C2-Relations. (10/8/2015 to 16/8/2015)

"I have had a great time, the instructor is a great trainer. I feel I have come away learning so much more. I just would of wished I had a better knowledge before coming for the course. "
Michaela Askey, Flexsolve. (11/5/2015 to 17/5/2015)

"All is arranged for you to only concentrate on the course to follow. From transport housing, venue facilities, meals and drinks during the whole day. The trainer is a highly business experienced expert that guides you through all aspects you need to know to both pass your exam(s) and give you best practices or what-not-to-do."
Jolanda Verwoert. (14/3/2016 to 20/3/2016)

"Amazing experience. Cant believe how much was packed into such a short time. I cant imagine a better way to learn."
S.K.. (14/3/2016 to 20/3/2016)

Latest Reviews from our students