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Microsoft Dynamics CRM 2015

- Only 8 Days

Be amongst the first to master the exciting new features in Microsoft Dynamics CRM 2015 on this accelerated eight day course.

You’ll be introduced to Dynamics CRM 2015 and learn how to implement enhanced business rules, tailored pricelists and better security. Plus, take advantage of CRM 2015's brand new search functionality.

On this Microsoft Dynamics CRM 2015 course you’ll focus on Microsoft CRM server, E-mail Router and Dynamics CRM for Office Outlook. You’ll also gain an understanding of the following Dynamics CRM 2015 topics:

Read more...

  • Report extensions
  • High Availability options
  • Multi server deployment
  • Lead management

Upgrading?

As well as learning the techniques needed to deploy, install and administer Microsoft Dynamics CRM 2015, you’ll also learn how to upgrade from previous Dynamics versions to CRM 2015.

See Benefits...

See prices now to find out how much you could save when you train at twice the speed.

Seven reasons why you should sit your course with Firebrand Training

  1. Two options of training. Choose between residential classroom-based, or online Dynamics CRM 2015 courses
  2. You'll be Dynamics CRM 2015 certified in just 8 days. With us, you’ll be Dynamics CRM 2015 trained in record time
  3. Our Dynamics CRM 2015 course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  4. Pass Dynamics CRM 2015 first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  5. You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  6. You’ll learn Dynamics CRM 2015 faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  7. You’ll be studying Dynamics CRM 2015 with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 75,371 professionals, and we’re partners with all of the big names in the business

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

Benefits of Training with Firebrand

  • Two options of training - Residential classroom-based, or online courses
  • A purpose-built training centre – get access to dedicated Pearson VUE Select facilities
  • Certification Guarantee – pass first time or train again free (just pay for accommodation, exams and incidental costs)
  • Everything you need to certify – you’ll sit your exam on the course and return home certified
  • No hidden extras – one cost covers everything you need to certify

See Curriculum...

Module 1

  • System requirements and required technologies
  • Installing Dynamics CRM Server 2015
  • Dynamics CRM Report Extensions
  • Manage Microsoft Dynamics CRM with Deployment Manager
  • Upgrading to Dynamics CRM 2015
  • Internet Facing Deployment
  • High Availability Options

Module 2

  • Administering Microsoft Dynamics CRM Online
  • Setting up Dynamics CRM Online
  • Managing Microsoft Dynamics CRM Instances
  • Microsoft Dynamics CRM for Microsoft Office Outlook
  • Email Management
  • Maintenance and Troubleshooting

Module 3

  • Multi-Server Deployment
  • Advanced Office 365 Management of Dynamics CRM

Module 4

  • Application Overview
  • What’s New in CRM 2015
  • Working with Dynamics CRM Applications
  • Working with Dynamics CRM Records
  • Working with Dynamics CRM Data
  • Processes

Module 5

  • Customer Service Scenarios
  • Case Management
  • Knowledge Base
  • Queue Management
  • Entitlements
  • Service Scheduling Scenarios

Module 6

  • Introduction to Sales Management
  • Lead Management
  • Working with Opportunity Records
  • Working with the Product Catalog
  • Sales Order Processing
  • Sales and Marketing

Module 7

  • Goal Management
  • Analysis and Reporting

Module 8

  • Introduction to Customizing Microsoft Dynamics CRM 2015
  • Building Security Model
  • Customising Entities
  • Customising Fields
  • Managing Relationships
  • Customising forms
  • Business Rules
  • Customising Views
  • Charts and Dashboards
  • Field Security, Access teams and auditing
  • Business Process Flows

See Exam Track...

You'll sit the following exams at the Firebrand Training Centre, covered by your Certification Guarantee:

  • MB2-708 Microsoft Dynamics CRM Installation
  • MB2-704 Microsoft Dynamics CRM Application
  • MB2-707 Microsoft Dynamics CRM Customization and Configuration

See What's Included...

Your accelerated course includes:

  • Accommodation*
  • Meals, unlimited snacks, beverages, tea and coffee*
  • On-site exams**
  • Exam vouchers**
  • Practice tests**
  • Certification Guarantee***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware**
  • * For residential training only. Doesn't apply for online courses
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)

See Prerequisites...

Firebrand recommend you have:

  • A working knowledge of Microsoft Dynamics CRM 2013 and/or 2015
  • Experience in:
    • Microsoft Windows Server
    • Active Directory
    • Internet Information Services (IIS)
    • Microsoft Exchange
    • Microsoft SQL Server
    • Microsoft Outlook
    • Office 365
    • Powershell
  • A basic understanding of Microsoft SQL Server and relational database functionality.
  • Some experience using Windows applications.
  • Knowledge of basic customer service concepts and practices.
  • Basic knowledge of Microsoft Dynamics CRM record types is preferred.
  • Awareness of basic sales and marketing roles in a business.

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

See Dates...

Microsoft Dynamics CRM 2015 Course Dates

Start

Finish

Status

Location

Book now

24/2/2020 (Monday)

2/3/2020 (Monday)

Finished

-

 

29/6/2020 (Monday)

6/7/2020 (Monday)

Wait list

Nationwide

 

10/8/2020 (Monday)

17/8/2020 (Monday)

Limited availability

Nationwide

 

21/9/2020 (Monday)

28/9/2020 (Monday)

Open

Nationwide

 

2/11/2020 (Monday)

9/11/2020 (Monday)

Open

Nationwide

 

14/12/2020 (Monday)

21/12/2020 (Monday)

Open

Nationwide

 

Here's the Firebrand Training review section. Since 2001 we've trained exactly 75,371 students and asked them all to review our Accelerated Learning. Currently, 96.78% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"Really good! Intense 7 days where you will cover all the essential parts of Dynamics CRM Online from Deployment to Customization. The instructor was really skilled in the system. "
O.J. (31/1/2016 to 7/2/2016)

"Don't come along thinking this will be easy, it is very tough mentally and physically, but you will learn a lot."
D.L. (31/1/2016 to 7/2/2016)

"I enjoyed my time at firebrand, I have learnt a number of new things to do with CRM and I have also been able to gain my certificates. Even if I didn't pass I would still feel like it is possible and there would always be a next time. I also felt welcomed when I joined the group and didn't feel like an outsider even though I joined late. All in all I would definitely recommend it and the training standards are extremely high."
Richard Gavey, Prosperity 24.7. (31/1/2016 to 7/2/2016)

"Excellent environment to train and learn in, I feel that because your almost removed from the day to day lifestyle and out in a unique learning environment where you can focus all your attention to learning and developing on your given course, its by far the best environment I have ever trained in. I would recommend this to anyone looking to learn from the most qualified instructors and to a very high standard, Also on a latter note, our lecturer was absolutely outstanding!!!!"
Craig Henderson, Safehouse Habitats Oil and Gas. (31/1/2016 to 7/2/2016)

"The environment is conducive to learning. You are made to feel comfortable and at home."
Charmaine Dyke, self-employed. (31/1/2016 to 7/2/2016)

Latest Reviews from our students