Microsoft - Dynamics CRM Developer 2011



Only 5 Days



Classroom / Online / Hybrid

Next date

Next date:

27/3/2023 (Monday)


After attending this course, you'll fully understand the techniques required to customise Microsoft Dynamics CRM, to meet the needs of your business.

You'll learn:

  • How to develop extensions for Microsoft Dynamics CRM 2011, including extension methods in the Microsoft Dynamics CRM Software Development Kit
  • The use of Common Platform Operations, including how to query and execute them. You'll also understand business process implementation and workflows
  • How to use plug-ins, application event programming, client extensions and web resources
  • An overview of the integration between Windows Azure and Microsoft Dynamics CRM 2011
  • Security features
  • How to create and configure entities
  • How to design forms, views and charts
  • Auditing skills


Seven reasons why you should sit your course with Firebrand Training

  1. Two options of training. Choose between residential classroom-based, or online courses
  2. You'll be certified fast. With us, you’ll be trained in record time
  3. Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
  4. Pass first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  5. You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  6. You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  7. You’ll be studying with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 100,000 professionals
  • * For residential training only. Doesn't apply for online courses
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts


MOC 80294: Microsoft Dynamics® CRM 2011 Customization and Configuration

  • Module 1: Business Units and Security Roles
  • Module 2: Configuring Users and Teams
  • Module 3: Customizing Microsoft Dynamics CRM Overview
  • Module 4: Customizing Fields
  • Module 5: Customizing Entities
  • Module 6: Customizing Relationships and Mappings
  • Module 7: Customizing Forms, Views and Charts
  • Module 8: Configuring Field Security
  • Module 9: Configuring Auditing
  • Module 10: Configuring Solutions

MOC 80295: Extending Microsoft Dynamics® CRM 2011

  • Module 1: Extensibility Overview
  • Module 2: Common Platform Operations
  • Module 3: Querying Data and Executing Operations
  • Module 4: Implementing Business Processes
  • Module 5: Plug-ins
  • Module 6: Application Event Programming
  • Module 7: Client Extensions
  • Module 8: Web Resources

Exam Track

We’ll prepare you for, and test you in, the following exams:

  • MB2-866: Microsoft Dynamics CRM 2011 Customization and Configuration
  • MB2-876: Extending Microsoft Dynamics CRM 2011

What's Included

Microsoft Official Curriculum

  • MOC 80294 - Microsoft Dynamics CRM 2011 Customization and Configuration
  • MOC 80295 - Extending Microsoft Dynamics CRM 2011

After completing this course, you will be able to:

  • Design and implement strategies for the creation of Business Units and Security Roles
  • Create and configure Microsoft Dynamics CRM Users and Teams
  • Describe the principles of customizing the system
  • Create and configure fields for both custom and system entities
  • Create and configure custom entities, including standard and activity entities
  • Design, create and configure relationships between entities
  • Create and configure Views, Charts and Forms for both system and custom entities
  • Implement Field Security in Microsoft Dynamics CRM
  • Configure and monitor audition on Microsoft Dynamics CRM components
  • Design, create and configure Solutions in Microsoft Dynamics CRM; implementing both managed and unmanaged Solutions

MOC 80295 - Extending Microsoft Dynamics® CRM 2011

After completing this course, you will be able to:

  • Describe how Microsoft Dynamics CRM 2011 is extended and the core extensibility features.
  • Use methods such as the Security Model, business logic, xRM Framework and exceptions to access system and custom entities.
  • Execute queries in the Microsoft Dynamics CRM database, including QueryAttribute, QueryByExpression, LINQ, FetchXM, filtered views and OData.
  • Explain how the Organization Service web service interacts with Microsoft Dynamics CRM metadata.
  • Develop custom workflow activities for use within Microsoft Dynamics CRM that run code when configured workflow or dialog rules are created.
  • Debug custom workflow activity code and use declarative workflows for On-premise deployments.
  • Use Plug-ins to extend the functionality of events for any entity in Microsoft Dynamics CRM 2011.
  • Understand the integration between Windows Azure with Microsoft Dynamics CRM 2011.
  • Use the built-in features of the Microsoft Dynamics CRM application and recognize how the Dynamics CRM application behaves when forms are loaded or saved, field data changed, tabs change state, and when IFRAMES are uploaded.
  • Add custom buttons, menu items and modifications to the navigation areas, including interaction with the Site Map and the Ribbon.
  • Add custom web content (for example HTML, Images, Silverlight, JavaScript) to CRM forms.
  • Use web resources to enable the storage of shared blocks of code or resources for reuse across the Microsoft Dynamics CRM web application

Your accelerated course includes:

  • Accommodation *
  • Meals, unlimited snacks, beverages, tea and coffee *
  • On-site exams **
  • Exam vouchers **
  • Practice tests **
  • Certification Guarantee ***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware **
  • * For residential training only. Doesn't apply for online courses
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)


Before attending this course, you must have:

  • Experience in basic form customisations and workflows
  • Experience in .NET development
  • A background in one or more of the following technologies:
    • .NET-connected applications to Visual Studio
    • JScript
    • DHTML
    • XML
    • Transact_SQL
    • Microsoft Dynamics CRM customizations and web services
    • Silverlight
    • Windows Workflow Foundation
    • AJAX
    • Windows AZURE Platform

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.


Here's the Firebrand Training review section. Since 2001 we've trained exactly 134,561 students and asked them all to review our Accelerated Learning. Currently, 96.54% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"Firebrand was a very intensive course but very useful in real time situations. A must for any business using CRM not just for developers."
Craig Thomson, Boston Limited. (10/2/2014 (Monday) to 14/2/2014 (Friday))

"This training is very intensive and I had learnt many things."
Frank Djebiri, Franck Djebiri Consulting. (10/2/2014 (Monday) to 14/2/2014 (Friday))

"Being a jack of all trades when it comes to working in the IT world I was a little concerned that this course might be well above my head, I was wrong. The course was presented by an instructor, who helped, explained all things in a clear, precise manner."
Gareth Leonard, Equiniti-Ics. (12/8/2013 (Monday) to 16/8/2013 (Friday))

"Gets through a lot of information, very quickly! "
P.L.H. (12/8/2013 (Monday) to 16/8/2013 (Friday))

"Very useful course but also very intensive, in a good way. "
Ragnheidur Petursdottir, Arion banki. (12/8/2013 (Monday) to 16/8/2013 (Friday))

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