Microsoft Dynamics 365 for Retail - Only 5 Days

Why

Seven reasons why you should sit your Dynamics 365 for Retail course with Firebrand Training

Find Out How We Help You To Learn New Skills Quickly

  1. You'll be Dynamics 365 for Retail certified in just 5 days. With us, you’ll be Dynamics 365 for Retail trained in record time
  2. Our Dynamics 365 for Retail course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass Dynamics 365 for Retail first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more Dynamics 365 for Retail. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn Dynamics 365 for Retail faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying Dynamics 365 for Retail with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 68,075 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study Dynamics 365 for Retail courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

What

On this accelerated 3-day Dynamics 365 for Retail course you'll develop the skills and knowledge you need to deploy, maintain and use Microsoft Dynamics 365 for Retail.

You'll be immersed in the curriculum with our unique Lecture | Lab | Review technique, which speeds up your learning, helping you to create insightful shopping experiences using Dynamics 365 for Retail to personalise customer engagement and increase employee productivity.

YourMicrosoft Certified Trainerwill guide you through Dynamics 365 for Retail to:

  • Set up and configure organisational parameters
  • Set up and configure Point of Sale
  • Set up and configure Products
  • Manage Retail Operations
  • Conduct Retail Activities

During the course, you'll prepare for and sit exam MB6-897. Passing this exam will act as the elective requirement for MCSE: Business Applications. Don't pass the exam first time? Don't worry, you'll be covered by our Certification Guarantee.

If you're a Dynamics 365 partner looking to set up, use and provide support for the application functionality in Microsoft Dynamics 365 for Retail, this course is ideal for you.

Read more ...

Interested? See prices or call 080 80 800 888

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

  • Intensive group instruction
  • One-on-one instruction attention
  • Hands-on labs
  • Lab partner and group exercises
  • Question and answer drills
  • Independent study

This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.

Read more ...

Interested? See prices or call 080 80 800 888

Set up and configure organisational parameters

Model an organisation

  • create models of organisations
  • create and configure organisation hierarchies
  • create and modify retail operating units

Configure retail parameters

  • set up a retail store set up info codes and sub codes
  • assign and translate info codes
  • configure units of measure and conversion
  • define retail parameters
  • set up sales tax and sales tax overrides
  • describe and configure payment methods
  • configure payment connectors
  • set up credit card payment services
  • configure full-text search

Configure workflows

  • Describe retail workflow features
  • configure workflow prerequisites
  • create and configure workflows, activate a workflow
  • associate workflows with an organisation
  • monitor workflow status

Integrate stores

  • configure and monitor Commerce Data Exchange services
  • test and troubleshoot Async client and server connectivity
  • view retail channel transactions
  • set up store locator groups

Manage retail channels

  • build an online store
  • synchronise online store sales orders
  • create a call centre

Set up and configure Point of Sale

Perform Point of Sale (POS) set up processes

  • set up offline, functionality, receipt, hardware, visual, email notification, and channel integration POS profiles
  • Configure a receipt format
  • set up data distribution

Configure POS terminals

  • set up keyboard mapping group
  • configure POS permission groups
  • create registers and POS devices
  • create screen layouts that use button grids and images
  • manage drawer operations

Configure barcodes and labels

  • create and view barcodes for specific products
  • print shelf labels
  • create barcode masks

Set up and configure Products

Configure basic product parameters

  • create product dimensions and dimension groups
  • create a product
  • create and modify product attributes
  • create product features and assortments
  • create product relationship types and product relationships
  • create a product master or variant
  • create, assemble, disassemble, and sell product kits

Build product category hierarchies

  • describe hierarchy types
  • create a category hierarchy
  • maintain hierarchies
  • bulk edit a category

Create and manage catalogues

  • Create a catalogue
  • configure and analyse catalogue layout
  • update, validate, approve and publish catalogues
  • create source codes

Manage delivery modes

  • set up delivery modes
  • add channels to delivery modes
  • add products to delivery modes

Manage direct delivery

  • set up direct delivery
  • configure products and sales orders for direct delivery
  • confirm direct delivery orders
  • create pick waves
  • set up the picking process
  • create a workbench
  • generate picking workbench sessions

Manage pricing discounts

  • create category pricing rules
  • discount products based on catalogues
  • set up affiliated pricing
  • adjust prices; create price groups
  • configure mix and match discounts
  • create quantity discounts

Connect vendor information to products

  • create a vendor catalogue
  • set up price margin alerts on a product
  • define price points for products
  • add vendor product numbers to a product

Manage Retail Operations

  • Manage workers
  • create jobs
  • create positions
  • set up a worker
  • create and link address books
  • implement role-based security
  • view and manage shifts

Generate retail information reports

  • identify available reports
  • identify available workspaces
  • perform recency, frequency, and monetary (RFM) analysis

Implement customer loyalty schemes and gift cards

  • describe the loyalty setup process
  • configure prerequisite components
  • create a customer loyalty scheme and program
  • process loyalty transactions
  • resolve loyalty card number conflicts
  • add products to loyalty schemes
  • set up physical and virtual gift cards
  • add funds to a gift card

Manage journals

  • describe post statement actions
  • create and calculate a statement
  • view posted statements
  • configure batch processes for statements

Manage inventory replenishment

  • build replenishment rules
  • implement cross docking for product distribution
  • create a buyer’s push
  • create a replenishment hierarchy
  • create service categories

Manage a call centre

  • create fraud rules
  • create a continuity program
  • create continuity orders
  • implement credit card and refund workbenches
  • configure check holds
  • set up credit limit checking;
  • create rules for up-selling and cross-selling
  • set up target markets
  • create and use scripts

Conduct Retail Activities

Perform POS operations

  • conduct a transaction
  • override a price
  • identify reason codes and hold codes
  • hold and recall a transaction
  • clear a hold

Manage sale orders

  • view detailed status information for a sales order
  • identify sales order cancellation constraints
  • configure price matching
  • configure prepayment

Manage customers

  • create a customer
  • check for duplicate customers
  • merge and unmerge customer records
  • create and configure cases
  • search for a customer

Manage drawer operations and daily operations

  • perform opening procedures
  • conduct tender operations
  • perform overrides
  • perform closing procedures
  • open, pause, resume, and close shifts
  • clock in and out
  • create sales with cash or credit card payments
  • void transactions
  • accept returns

Manage instalment billing

  • set up and configure instalment billing
  • create payment schedules; add instalments to a sales order
  • process instalment billing payments

Manage returns and Return Merchandise Authorisation (RMA) processing

  • identify steps in the RMA process
  • create an RMA
  • configure process return options

Read more ...

Interested? See prices or call 080 80 800 888

You'll sit the following exam at the Firebrand Training Centre during the course. This is covered by your Certification Guarantee:

Exam MB6-897: Microsoft Dynamics 365 for Retail

  • Technology - Microsoft Dynamics 365
  • Credit toward - MCSE: Business Applications

You'll be measured on your ability to accomplish the following technical tasks in exam MB6-897:

  • Set up and configure organisational parameters (20 - 25%)
  • Set up and configure Point of Sale (10 - 15%)
  • Set up and configure Products (15 - 20%)
  • Manage Retail Operations (15 - 20%)
  • Conduct Retail Activities (25 - 30%)

Read more ...

Interested? See prices or call 080 80 800 888

Included on this course:

  • Firebrand custom courseware

Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.

Our Accelerated Learning Programmes include:

  • Intensive Hands-on Training Utilising our (Lecture | Lab | Review)TM Delivery
  • Comprehensive Study Materials, Program Courseware and Self-Testing Software including MeasureUp *
  • Fully instructor-led program with 24 hour lab access
  • Examination vouchers **
  • On site testing ***
  • Accommodation, all meals, unlimited beverages, snacks and tea / coffee****
  • Transportation to/from designated local railway stations
  • Examination Passing Policy

Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.

Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.

Firebrand goes digital

We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on 080 80 800 888.

There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.

Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.

Examination Passing Policy

Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year.  Students will only be responsible for accommodations and vendor exam fees.

Please note

  • * Not on all courses
  • ** Examination vouchers are not included for the following courses: PMI, GIAC, CREST and CISSP CBK Review. Exam vouchers may also not be included for Apprentices and will require a separate purchase by an employer due to Education and Skills Funding Agency guidelines.
  • *** On site testing is not included for our PMI, GIAC, CREST, CSX Practitioner or ITIL Managers and Revision Certification Courses
  • **** Accommodation not included on the CISSP CBK Review Seminar

Read more ...

Interested? See prices or call 080 80 800 888

You should have:

  • an understanding of retail operations and POS
  • experience deploying, maintaining, and using Microsoft Dynamics 365 for Retail

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on 080 80 800 888 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

Interested? See prices or call 080 80 800 888

When

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Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 68,075 students and asked them all to review our Accelerated Learning. Currently, 96.72% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.


"A nice, informative atmosphere to study the course you have elected to take, complete with experienced instructors."
Richard Swann, Yesss Electrical Ltd. - Microsoft Programming in C# (4 days) (2018.9.25 to 2018.9.28)

"A great, informative atmosphere to study the course you have elected to take, complete with experienced mentors."
Connor Hyde, Yesss Electrical Ltd. - Microsoft Programming in C# (4 days) (2018.9.25 to 2018.9.28)

"The Azure course provided an excellent in-depth look at the architecture, implementation, and security of Microsoft's cloud offering. The instructor demonstrated great knowledge and enthusiasm for the subject."
D.M., NCC Group. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (2018.9.24 to 2018.9.27)

"An interesting, thought provoking course which has opened my eyes to the power and capability of Azure and indeed the wider concept of cloud computing."
Anonymous. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (2018.9.24 to 2018.9.27)

"Good trainer, decent material. Course largely appropriate to requirement."
A.C.. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (2018.9.24 to 2018.9.27)

"Good environment for learning."
Steven Barker, Nicander Ltd. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (2018.9.17 to 2018.9.22)

"Great course. Intense training but a fast way to learn. Trainers are knowledgeable and positive which helps with the long days involved. "
C.B.. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (2018.9.17 to 2018.9.22)

"If time is of the essence."
Adrian Taplin, Contractor. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (2018.9.17 to 2018.9.22)

"I was unsure I would pick a lot of knowledge about SQL as my previous experience was not good. However, the teaching style and pace has really given me the chance to absorb everything I need to become more knowledgeable in database administration. I will definitely leave this course with a broad understanding of SQL DBA, and I thank the instructor for helping me with this area."
Jonathon Kindred, Optionis. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (2018.9.17 to 2018.9.22)

"Above and beyond truly dedicated trainer with real life experience as well as text book. He'll always ensure you are grasping all concepts."
Shaun Mcgregor. - Microsoft MCSA: Office 365 (5 days) (2018.7.16 to 2018.7.20)

"The course instructor was very experienced in the course, bringing real life experience, which made the training even more interesting."
Vincent Parris, Hearst Magazine UK. - Microsoft MCSA: Office 365 (5 days) (2018.7.16 to 2018.7.20)

"The training from the instructor was very good and can relate to practical experience which is always a good thing and was a subject matter expert. The facilities are very good. "
Mark Burgess. - Microsoft Architecting Microsoft Azure Solutions (3 days) (2018.7.7 to 2018.7.9)

"The training with Firebrand is quick, detailed and helpful. Everything is covered in detail and the training is done in a walk through style with completed examples also available."
J.K, IBM. - Microsoft MTA HTML5 App Development Fundamentals (2 days) (2018.7.4 to 2018.7.5)

"Firebrand training was great! An excellent learning environment, I am amazed how much I have learnt in such a small space of time."
Anonymous - Microsoft MTA Software Development Fundamentals (2 days) (2018.7.2 to 2018.7.3)

"Good fast training, plenty of breaks and practical work with relatable instructors. "
S.C. - Microsoft MTA Software Development Fundamentals (2 days) (2018.7.2 to 2018.7.3)

"Great course, fast past but all course material covered in great detail and extra time to cover problem topics and peoples queries."
Rhys Jupp, Hilton Foods. - Microsoft MTA Software Development Fundamentals (2 days) (2018.7.2 to 2018.7.3)

"Good informative 2 days of training, made light work of a lot of information."
J.S. - Microsoft MTA Software Development Fundamentals (2 days) (2018.7.2 to 2018.7.3)

"I found the training positively challenging, supportive and real world relevant. Looking forward to my next course. "
Gary Bostock, UK MOD. - Microsoft MCSA: Cloud Platform & MCSE: Cloud Platform and Infrastructure (Azure) (10 days) (2018.4.21 to 2018.4.30)

"Never a dull time with Firebrand. I always leave with new knowledge and new friends."
M.D. - Microsoft Windows Server 2016 - Identity (4 days) (2018.6.21 to 2018.6.24)

"Wow! The class was incredible! Long days and intense but our instructor, kept if fun and lively. It was very informative and provided real world examples whilst still preparing students for the exams. I would recommend the course and instructor! Thank you!"
E.S. - Microsoft MCSA: Windows Server 2016 (11 days) (2018.6.14 to 2018.6.24)

"I really enjoyed to be in Wyboston lakes for MCSA: Windows Server 2016 training course and I learnt a lot of important stuff in 11 days only. With my busy schedule it was impossible for me to focus and cover all this topics without attending this boot camp. Thanks Firebrand team!"
Arash Goudarzi, Atlas Copco Support Services NV (Belgium). - Microsoft MCSA: Windows Server 2016 (11 days) (2018.6.14 to 2018.6.24)

"Overall I've been very impressed with the company. I have found the training facility to be very good and all equipment to deliver the training was substantive. The instructor had a breadth and depth of knowledge that has abled me to revisit old skills and develop them to a new level, providing me with a strong foundation to get back to work hitting the ground running. Would highly recommend to my colleagues and peers."
Tim Edwards, Hexegic. - Microsoft MCSA: Windows Server 2016 (11 days) (2018.6.14 to 2018.6.24)

"Our tutor was very thorough, entertaining and funny."
Anonymous - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 days) (2018.6.14 to 2018.6.17)

"Our tutor was very entertaining and funny."
Anonymous, Jolly IT Solutions - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 days) (2018.6.14 to 2018.6.17)

"Great training, great instructor!"
Kyle Parsons, Fidelity. - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 days) (2018.6.14 to 2018.6.17)

"Really good training, I was really happy with it."
Anonymous - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 days) (2018.6.14 to 2018.6.17)

"It is intense and certainly not for the feint hearted! We had a fantastic tutor who was dubbed "The Queen of SQL" forevermore. She made this course incredibly interesting and her enthusiasm was needed to push us through the course in its entirety! "
Jack Buchanan, NA. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (2018.6.11 to 2018.6.16)

"The instructor defiantly have excellent knowledge of the course subject. She is also a natural trainer who can keep all skill levels in mind while training."
Izak Potgieter, Convergint technologies. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 days) (2018.6.11 to 2018.6.16)

"I recommend Firabrand Training to anyone who wants to extend their knowledge on any of the courses that they teach because it is fast track and it is well organised."
David Coleto, CityWest Homes. - Microsoft MTA Database Fundamentals (2 days) (2018.6.11 to 2018.6.12)

"The accelerated training provided good knowledge in able to obtain the certification."
Michael Howard. - Microsoft MCSA: BI Reporting (4 days) (2018.6.7 to 2018.6.10)

"Great training and additional extras, thanks very much."
Edward Williams, Lucid Partnership. - Microsoft MCSA: Web Applications (6 days) (2018.6.1 to 2018.6.6)

"I gained more knowledge and improved my technical skills!"
Maria Vig, Engie. - Microsoft Programming in HTML5 with JavaScript and CSS3 (3 days) (2018.6.1 to 2018.6.3)

"Good class - the instructor was great and I feel I have learned a lot from the way he taught."
Anonymous - Microsoft Programming in HTML5 with JavaScript and CSS3 (3 days) (2018.6.1 to 2018.6.3)

"A highly enjoyable and thorough course, taught in a manner that made the subject both interesting and understandable."
A.C.. - Microsoft Programming in HTML5 with JavaScript and CSS3 (3 days) (2018.6.1 to 2018.6.3)

"Really enjoyed the course and content from the instructor. Lots of little extras, which will help in the real world. Thanks!"
Edward Williams, Lucid Partnership. - Microsoft Programming in HTML5 with JavaScript and CSS3 (3 days) (2018.6.1 to 2018.6.3)

"Really enjoyed the course and content - lots of little extras which will help in the real world. "
Edward Williams, Lucid Partnership. - Microsoft Programming in HTML5 with JavaScript and CSS3 (3 days) (2018.6.1 to 2018.6.3)

"Although the days were long, I found that the training was very useful and I learned a lot. Overall a great experience and couldn't fault my experience here!"
Regan Walsh , GB Railfreight. - Microsoft MCSA: Windows 10 (6 days) (2018.5.21 to 2018.5.26)

"Ask for 007! If you know.. you know - Hes a fantastic trainer, thank you so much!"
Reece Isles. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (2018.5.14 to 2018.5.19)

"My personal experience at Firebrand has been good as I have learnt a lot about server, networking and security. "
K.H., VolkerWessels UK LTD. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (2018.5.14 to 2018.5.19)

"I had an enjoyable time considering the amount of content that was required to be learnt. Personally i found it frustrating that measure-up had not been updated to correspond with the exam, this was not the instructor's fault -he's a good trainer. "
Laurence chalk. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (2018.5.14 to 2018.5.19)

"My experience has been good, lot of learning and intense sessions to get you to know the fundamentals. "
Anonymous - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (2018.5.14 to 2018.5.19)

"I think Firebrand goes the extra mile when providing students with learning exercises and the overall experience was a very pleasant and I would recommend it to my friends. "
N.F.. - Microsoft MTA Networking, Security & Windows Server Administration (6 days) (2018.5.14 to 2018.5.19)

"Found the course very useful to gain insight into the challenges developing solutions across multiple Dev teams both in the UK and off-shore. Using Dynamics 365 Online will allow ICAEW to deploy solutions across multiple platforms including mobile and tablet without needing to continue developing our dedicated iOS or Android aps. "
Tim Greaves, ICAEW. - Microsoft Dynamics 365 Customisation and Configuration (4 days) (2018.5.14 to 2018.5.17)

"Great experience and learned quite a bit. What I did already know was also reinforced."
Reuben Phillips , Transport for London. - Microsoft MTA Software Development Fundamentals (2 days) (2018.5.10 to 2018.5.11)

"Training - intense but we had a knowledgeable trainer and a lot of time for questions if required Accommodation - personally, I find excellent and the food is very welcome after a long day Staff - all staff are very helpful and on hand for any concerns/queries. Instructor - excellent and although the course was accelerated, he applied knowledge well and had a lot of time for candidates whether groups or face to face. "
Dod Frieslick, Firebrand Training. - Microsoft MTA Software Development Fundamentals (2 days) (2018.5.10 to 2018.5.11)

"I feel that although the learning was quick paced, there was sufficient time and materials or extra online resources given to self study in areas of knowledge that I needed more development in."
Venessa Cox, Firebrand. - Microsoft MTA Software Development Fundamentals (2 days) (2018.5.10 to 2018.5.11)

"Great learning experience. Definitely improves your chances of passing versus doing it alone. Really helps to have an industry expert for feedback and to solidify the concepts."
Matt Eisengruber, Dynatrace. - Microsoft Developing Microsoft Azure Solutions (4 days) (2018.4.24 to 2018.4.27)

"Had a Legend of an instructor, who made the whole thing interesting!"
Akmil Matloob , MySelf. - Microsoft MCSA: Cloud Platform & MCSE: Cloud Platform and Infrastructure (Azure) (10 days) (2018.4.21 to 2018.4.30)

"The instructor was great with questions and I feel completely prepared for the exam at twice the speed."
Gary Spencer, Na . - Microsoft Architecting Microsoft Azure Solutions (3 days) (2018.4.28 to 2018.4.30)

"Amazing instructor, very passionate and knows his field and more!"
David Baldry, Dynatrace. - Microsoft Architecting Microsoft Azure Solutions (3 days) (2018.4.28 to 2018.4.30)

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