On this accelerated 4-day MCSE: Productivity (Skype for Business - Deploying Enterprise Voice) course, you'll learn how to design, plan and deploy the various voice solutions available with Skype for Business Online and Skype for Business Server 2015.
This course, which is 50% faster than other traditional training, will develop your knowledge and skills in configuring and managing Cloud PBX with PSTN Calling, Cloud PBX with On-Premises PSTN Connectivity, Cloud Connector Edition, and on-premises Enterprise Voice.
At the end of this course you'll be able to:
You'll get expert guidance from our experienced Microsoft Certified Trainers (MCT) as they walk through the Microsoft Official Curriculum (MOC). Our longer training days and unique Lecture | Lab | Review technique accelerate your learning and ensure you have the hands-on experience necessary for when you return to the office.
On this course, you'll be prepared for and sit the 70-333: Deploying Enterprise Voice with Skype for Business 2015 exam. This is covered by your Certification Guarantee. Exam 70-333 is an elective for MCSE Productivity.
This course is designed for IT consultants and telecommunications professionals who design, plan, deploy and maintain solutions for unified communications (UC) and need to translate business requirements into technical architectures and designs for UC solutions.
You may be entitled to heavily-discounted training via Microsoft's Software Assurance Training Voucher (SATV) scheme. If your business has bought Microsoft software, check to see if it came bundled with free training vouchers! Vouchers can be exchanged against training for all Microsoft technologies. If you’re unsure, get in touch with us
Microsoft Certified Trainers (MCT): You'll be trained by our experienced Microsoft Certified Trainers (MCT) who have a wealth of knowledge that can enrich your learning.
Microsoft Official Curriculum (MOC): Firebrand is a Microsoft Learning Partner, which means we can ensure that you'll have access to the latest curriculums.
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.
Module 1: Introduction to Voice Workloads
Designing a Skype for Business voice solution requires the understanding of many technologies. With Microsoft's latest cloud based voice services, customers now have even more flexibility in deploying a voice solution for their enterprise, but with that flexibility comes further complexities that must be understood. In this module, you will learn about basic VoIP concepts, how they evolved from early telephony technologies, as well as Office 365 services and Microsoft's entry into the voice world. You will also learn about on-premises and cloud based voice offerings now available as part of the Skype for Business product set.
Lab : Customising Your Lab Environment
Module 2: Assess Network and Voice Deployment Options
In this module, you will learn how to perform a network readiness assessment for an implementation of Skype for Business Server 2015 or Skype for Business Online. This module coincides with the Skype Operations Framework (SOF) Plan phase. Specifically, this module aligns with the Envision, Assess, and Design stages. You will learn about Skype for Business Online and Skype for Business Server 2015 features and functionality. You will also learn the supported architectures for Skype for Business Online and Skype for Business Server 2015.
Lab : Configuring Identity Federation with Office 365
Module 3: Split Domain Configuration
In this module, you will learn what is meant by the term split domain and what it describes relative to the Skype for Business product. You will also learn the benefits of split domain, the prerequisites needed to deploy this environment, and how to provision users once it's been configured. Finally, you will learn to troubleshoot common issues.
Lab : Setting up Split Domain with Skype for Business Online
Module 4: Cloud PBX with PSTN Calling and Conferencing
Cloud PBX is a Microsoft-based PBX solution offered in Office 365. Cloud PBX enables organisations to eliminate their existing PBX infrastructure and migrate PBX functionality, as well as existing telephone numbers, to Office 365. Public Switch Telephone Network (PSTN) Calling provides a PSTN connection for users via Microsoft Calling Plans. PSTN Conferencing has been integrated into Skype for Business Online Meetings capability in Office 365 which allow users to create, manage, and host their own online meetings with PSTN integration for easy dial-in access.
Lab : Configuring Cloud PBX with PSTN Calling
Module 5: Enterprise Voice (On-Premises)
In this module, you will learn about Skype for Business Server 2015 Enterprise Voice. Enterprise Voice is a unified communications solution delivered by Skype for Business Server 2015. Enterprise Voice enables organisations to send and receive calls via the Publicly Switched Telephone Network (PSTN). You will learn how to configure voice components like Dial Plans, Voice Policies, and Routes that are an integral part of the Enterprise Voice solution.
Lab : Configuring Enterprise Voice
Module 6: PSTN Connectivity
A key component to a successful organisation is the ability to communicate between internal employees and customers and partners. In order for this to happen organisations need to bridge communications between their internal communications systems such as Skype for Business Server 2015 and the public switched telephone network by using an existing Public Branch Exchange (PBX), gateway, or Internet service provider (ISP). Connection to the PSTN enables enterprise users to make and receive calls from external numbers by using the same Skype for Business client used for internal calls. In addition, employees can leverage the broad range of Skype for Business features to improve their communications interactions with external users connected through the PSTN.
Lab : Configuring Integration with an IP-PBX
Module 7: Cloud PBX with On-Premises PSTN Connectivity using an Existing Deployment
This module discusses the implementation and configuration of Cloud PBX with an on-premises PSTN with an existing deployment. With many options for implementation, students should be familiar with the different methods and connectivity options. Implementing Cloud PBX requires a tenant with Office 365 and a network infrastructure that can be utilised for users at an office or on a public internet connection. It is important to remember that dial-in conferencing needs to be implemented via PSTN Conferencing or Audio Conferencing Provider (ACP). On-Premises PSTN Connectivity with Cloud Connector Edition will be covered in the next module.
Lab : Call Flows and Manageability
Module 8: Cloud PBX with On-Premises PSTN Connectivity using Cloud Connector Edition
Enterprises that have a voice solution on-premises that does not include Skype for Business Server 2015 or Lync Server 2013 can still integrate their current solution with Skype for Business Online by leveraging Cloud Connector Edition (CCE). It is important to choose the correct topology for CCE in order to support an organisation's voice requirements. This module will review the different supported topologies and provide guidance on the deployment process.
Lab : Deploying Cloud Connector Edition
Module 9: Enhanced Calling Features and Device Requirements
Enterprise Voice provides a number of specific on-premises features such as call parking, unassigned numbers, PSTN conferencing, and Response Groups. It also builds on the basic Enterprise Voice deployment scenario introduced earlier in the course. To use Enterprise Voice, you need to know about the various Enterprise Voice applications and how to implement and configure them. You will explore the Skype for Business Server Response Group Service (RGS) in some depth, including components such as RGS agent groups, RGS queues, hunt groups or basic workflows, and Interactive Voice response workflows. In addition, you should be able to describe the Attendant routing method.
Lab : Configuring Response Groups
Lab : Configuring Location Information Services and Managing Devices
Module 10: Network Requirements
In this module, you will learn how to optimise voice communications on a network by planning for network consumption and implementing bandwidth optimising technologies such as call admission control (CAC), quality of service (QoS), and software defined networks (SDN). You will also learn the media stacks available for Skype for Business Server 2015 and Skype for Business Online.
Lab : Managing Voice Quality
Module 11: Monitoring and Maintaining Voice Quality
Asserting, achieving, and maintaining call quality are imperative for a successful Skype for Business deployment, especially for voice and conferencing workloads. This module will detail Microsoft's Call Quality Methodology as both a process and toolset that can be used to achieve these goals. Call Quality Scorecard, along with its accompanying script and the Call Quality Dashboard, will be described as additional tools to measure and maintain call quality goals set by an organisation. The module will also show how to leverage native Skype for Business tools and datasets to help troubleshoot and further refine deployment quality.
Lab : Deploying Call Quality Dashboard, Analysing Reports, and Capturing KHI
Module 12: Voice Troubleshooting
Troubleshooting is a basic skill that is required to support Skype for Business Server deployments. Skype for Business infrastructure can be deployed in a variety of topologies, as has been described throughout this course. Skype for Business administrators should be familiar with both the core tools and the troubleshooting methods that apply specifically to Skype for Business Online and Skype for Business Server 2015. This module will introduce tools and methodologies for troubleshooting Skype for Business client, Skype for Business Server 2015, and Skype for Business Online. Various scenarios will be explored to provide familiarity with some of the common issues administrators face.
Lab : Troubleshoot Dial Plans, Routing, and Trunks
During the course you'll sit the following exam at the Firebrand Training Centre. This is covered by your Certification Guarantee:
Exam 70-333: Deploying Enterprise Voice with Skype for Business 2015
This exam will measure you on the following skills:
To achieve the MCSE: Productivity certification, you are required to pass exam 70-333 as well as the exams aligned to one of the following MCSA:
Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.
Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on 080 80 800 888.
There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.
Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.
Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.
Before attending this course it is recommended you have the following:
It is also recommended you have knowledge of the following technologies:
Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.
Just call us on 080 80 800 888 and speak to one of our enrolment consultants.
Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.
Here's the Firebrand Training review section. Since 2001 we've trained exactly 72,589 students and asked them all to review our Accelerated Learning. Currently, 96.75% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"I found the whole experience very good. It was new to literally living at the training centre and purely focus on this, but I think this works really well.
Can't fault anything to do with the training centre or the trainer, who was exceptional."
Andrew Martin, Pennine. - Microsoft MCSE: Productivity (Skype for Business - Deploying Enterprise Voice) (4 days) (2017.11.9 to 2017.11.11)
"Very good course and instructor, mixed course details with real life experience."
Anonymous - Microsoft MCSE: Productivity (Skype for Business - Deploying Enterprise Voice) (4 days) (2017.11.9 to 2017.11.11)
"Enjoyed visit to Wyboston lakes. Staff and facilities were exceptional - Highly recommended for those who want to learn in accelerated mode !"
S.R.. - Microsoft MCSA: BI Reporting (4 days) (2019.8.5 to 2019.8.8)
"Very friendly atmosphere and everyone is very helpful."
Thomas Stephens. - Microsoft MCSA: BI Reporting (4 days) (2019.8.5 to 2019.8.8)
"Very informative and helpful with questions enabling me to get my certification."
Michael Howard. - Microsoft MCSA: BI Reporting (4 days) (2019.8.5 to 2019.8.8)
"Intense.. but good!"
K.P.. - Microsoft MCSA: BI Reporting (4 days) (2019.8.5 to 2019.8.8)
"The lecturer is very knowledgeable and charismatic. I really enjoyed my course and learned a lot."
Anonymous. - Microsoft MCSA: BI Reporting (4 days) (2019.8.5 to 2019.8.8)
"Although intensive, there was still time to explore topics that were interesting and particularly useful. I learnt more than I thought I would."
Robert Baxter. - Microsoft Programming in C# (4 days) (2019.7.29 to 2019.8.1)
"Fast paced and hard work, but good"
Anonymous. - Microsoft Dynamics 365 Customisation and Configuration (4 days) (2019.7.29 to 2019.8.1)
"Very well-organised, great communication, fabulous facilities and approachable well-informed instructor .The instructor provided real-life examples and clear explanations with relevant slides, notes, lab work and practice questions. Also. there are small, informal,and supportive groups.As well as, good and nearby accommodation. There is Lots of Food! The hot chocolate kept me going late at night ."
Anonymous. - Microsoft Dynamics 365 Customisation and Configuration (4 days) (2019.7.29 to 2019.8.1)
"Would recommend to anyone wanting an intense training session with great staff."
Anonymous. - Microsoft Programming in C# (4 days) (2019.7.29 to 2019.8.1)
"Firebrand training really is accelerated learning at its finest.From the experienced instructors, to the course content and guidance to help you prepare for the exam/takeaways to your given career.I loved my stay here and if I was planning to do another course which firebrand offers, I would not look else where."
Abdulkarim Youssof, KDS UK Ltd. - Microsoft Programming in C# (4 days) (2019.7.29 to 2019.8.1)
"Great quality of teaching along with the enthusiasm of the trainer to break every step down into real world examples helped my understanding. Would recommend to anyone wanting an intense training session with great staff."
Matthew Kemp. - Microsoft Programming in C# (4 days) (2019.7.29 to 2019.8.1)
"Its my 3rd course with Firebrand and I'm delighted with the quality of attention and facilities provided.
D.L., National grid . - Microsoft MCSA: SQL Server 2016 - Database Development (6 days) (2019.7.15 to 2019.7.20)
"Prepare well in advance of this course, as the instructor will defiantly be doing the same. This course is packed with valuable info and is worth the investment ."
Anonymous. - Microsoft MCSA: SQL Server 2016 - Database Development (6 days) (2019.7.15 to 2019.7.20)
"Enjoyed the process of intense training. Get your heads down and focus."
Anonymous. - Microsoft MCSA: SQL Server 2016 - Database Development (6 days) (2019.7.15 to 2019.7.20)
"Great course for vendor exams. The accelerated courses aren't for everyone but great if you can handle the pressure"
Anonymous. - Microsoft MCSE: Productivity (Skype for Business 2015) (7 days) (2019.7.8 to 2019.7.14)
"Travelling all the way to Firebrand from another country is differently worth it. They assist you the best, they can and find a solution. Your opinion is heard and they provide several ways to the goal of a good trip, great exam and pleasant stay"
Martin Andersen, It-Relation. - Microsoft MCSE: Productivity (Skype for Business 2015) (7 days) (2019.7.8 to 2019.7.14)
"Great experience all around. Very enlightening."
Tycjan Jaworski. - Microsoft MCSE: Productivity (Skype for Business 2015) (7 days) (2019.7.8 to 2019.7.14)
"A Good place to start your IT career."
Anonymous, East Suffolk Council. - Microsoft MTA Software Development Fundamentals (3 days) (2019.7.8 to 2019.7.10)
"Pleasant experience, the standard of teaching is high, and the staff here are very helpful and try their best to make your stay here as easy as possible."
K.I., TfL. - Microsoft MTA Software Development Fundamentals (3 days) (2019.7.8 to 2019.7.10)
"The courses I have attended have been adequate and the teachers have made sure to keep students engaged."
Anonymous. - Microsoft MTA Software Development Fundamentals (3 days) (2019.7.8 to 2019.7.10)
"Enjoyed the accelerated learning process, I find it easier to really focus in short intense bursts, and learn more that way"
Kyle Reeves, CIL. - Microsoft MTA Software Development Fundamentals (3 days) (2019.7.8 to 2019.7.10)
"Firebrand provides an excellent course structure which allows Apprenticeships and employers the opportunity to mound the structure into what is a good fit for their company. There is high quality of teaching for the exams and there are always people you can talk to if you have any questions."
David Stevenson, Quilter. - Microsoft MTA: Windows Server Administration Fundamentals (3 days) (2019.7.1 to 2019.7.3)
"Firebrand is very organised training provider and will ensure you are at the right hand. The training was intensive but I learned a lot. Appreciation to the instructor."
Anonymous, Bedford Hospital. - Microsoft MTA: Windows Server Administration Fundamentals (3 days) (2019.7.1 to 2019.7.3)
"The instructor was excellent, he delivered essentially very dry material with clarity and wit. He clearly has great experience in Azure, and was able to support the course with real-life war-stories which brought the course to life. My only criticism is that I would have liked to see more time devoted to the labs, but that was probably hard given the material that was covered. I am looking forward to using the knowledge I gained in the course soon.
I really like the immersive nature of the training, with the hotel and restaurant only being two minutes away. 24 hour access was a good idea. The accommodation and food were very good. "
Hugh Mullally, Self-Employed. - Microsoft Certified Azure Developer Associate (4 days) (2019.7.1 to 2019.7.4)
"Very organised and good pace with the lectures."
Anonymous. - Microsoft Certified Azure Developer Associate (4 days) (2019.7.1 to 2019.7.4)
"Intense, amusing, enjoyable to spend the time training."
David Sugarman, Regus. - Microsoft Certified Azure Developer Associate (4 days) (2019.7.1 to 2019.7.4)
"Excellent delivery of the course by the instructor."
Oladimeji Onalaja, Health Education England HEE. - Microsoft Certified Azure Fundamentals (1 Day) (2019.6.27 to 2019.6.27)
"An excellent course, informative content, and engaging presenter ."
Graham Moor, NHSE. - Microsoft Certified Azure Fundamentals (1 Day) (2019.6.27 to 2019.6.27)
"Course was thorough, the instructor was very knowledgeable. Good insight."
Arthur Neild, 2gether NHS Foundation Trust. - Microsoft Certified Azure Fundamentals (1 Day) (2019.6.27 to 2019.6.27)
"Intense training courses made possible by industry expert instructors. Very convenient having accommodation and training centre next to each other. Being in a class full of people who are there to achieve the same goal is great motivation that would not have existed if you were learning on your own."
Joseph Lyons, Sitekit Ltd.. - Microsoft MCSA: Web Applications & MCSD: App Builder (9 days) (2019.6.17 to 2019.6.25)
"This is a fairly grueling course, no mistake! The instructor was an engaging tutor and made the content interesting and enjoyable."
Simon Jackson, Sitekit. - Microsoft MCSA: Web Applications & MCSD: App Builder (9 days) (2019.6.17 to 2019.6.25)
"Firebrand is one of the fastest ways I have ever learned any skill in my life. While challenging, it does provide good insight into the world of IT."
Jack Wills, Coventry Building Society. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (2019.5.13 to 2019.5.18)
"Firebrand taught me a lot and my instructor was great. The food was good and the accommodation was okay. "
Jack Wright, Thomas Cook. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (2019.5.13 to 2019.5.18)
"The instructor was very helpful, Answered every question I had and supported me to pass my Exams."
Charlie Boon, Netitude. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (2019.5.13 to 2019.5.18)
"The instructor is outstanding with a very unique skill set. He is 100% focused on the students needs.
To maintain students attention for 12 hourss per day is not easy.
Having worked as an instructor I have the upmost respect for both his teaching style and technical ability.
Paul Davenport, Ultra Electronics. - Microsoft MCSA: Windows Server 2016 (11 days) (2019.2.7 to 2019.2.17)
"Training was extensive and very informative.
Was given in a way that it was easy to remember and associate with day to day work. Could easily relate to situations presented."
Thomas Slicer-Watkinson, CPiO Limited. - Microsoft MCSA: Windows Server 2016 (11 days) (2019.2.7 to 2019.2.17)
"Very very intensive training, but its worth it!!!"
Marco Pirazzoli, Systems IT. - Microsoft MCSA: Windows Server 2016 (11 days) (2019.2.7 to 2019.2.17)
"Would recommend Firebrand training , instructors are fantastic and keep the course delivery methods varied to ensure students attention throughout the 12 hour days. "
Dean Gathercole, National Grid. - Microsoft MCSA: Windows Server 2016 (11 days) (2019.2.7 to 2019.2.17)
"The training centre is very well organised and professional, I found the course very detailed and got a lot out of it."
Joseph Naber. - Microsoft MTA Software Development Fundamentals (3 days) (2019.1.10 to 2019.1.11)
"Firebrand training is a good way to get qualifications fast. Be prepared with the self-learning before hand and for long days."
Anonymous. - Microsoft MTA Software Development Fundamentals (3 days) (2019.1.10 to 2019.1.11)
"The course was intense but well delivered, the instructor engaged with the group and took the time to give good feedback and help."
Joseph Naber, Games Workshop. - Microsoft MTA Software Development Fundamentals (3 days) (2019.1.10 to 2019.1.11)
"Highly recommendable course and praise worthy."
W.A.. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (2019.1.7 to 2019.1.10)
"The course is high intensity but still managed to maintain a friendly atmosphere. The residential aspect is definitely beneficial to your learning. "
Anonymous. - Microsoft MTA: Windows Server Administration Fundamentals (3 days) (2019.1.9 to 2019.1.10)
"A good learning environment for people who are looking for a job in the IT depart. Friendly instructor. "
Thomas Thornton. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (2019.1.7 to 2019.1.12)
"Great teaching but the course was not particularly relevant to our job and skill set. "
Dexter Lee, BBC. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (2019.1.7 to 2019.1.12)
"Very good facilities, good efficient teaching, would definitely recommend to others that are looking for an IT course."
Andrew Smith, BBC. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (2019.1.7 to 2019.1.12)
"My instructor was extremely committed to help with our studying, with a group who have had very little experience in the topic our course was based on. The resources provided were also very useful."
Sam Hughes, BBC. - Microsoft MTA Security, Windows Server Administration & Networking (6 days) (2019.1.7 to 2019.1.12)
"Great experience, learnt a huge amount in a short space of time."
Anonymous. - Microsoft Azure Academy: Infrastructure and Networking (4 days) (2019.1.7 to 2019.1.10)