ITIL® Managing Professional Transition (Version 5)
Upgrade to ITIL® Version 5 through a single, streamlined learning path with Firebrand, exams included.
ITIL® Accredited Training Organisation
Exam
Exam fees included
Course code
itilmpt
Course pricing varies based on delivery method and location.
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What you’ll learn
Designed for candidates who hold either the ITIL® 4 Master, ITIL® 4 Managing Professional, ITIL® v3 Expert or ITIL® v3 Master designation, this course provides a fast-track route for experienced ITIL® professionals to transition to ITIL® (Version 5) without completing all modules individually.
At Firebrand, we are proud to be an official ITIL® Accredited Training Organisation (ATO). By studying with us, you will access the latest official courseware, learn from certified instructors, and train in a distraction-free environment.
At the end of this course, you will sit two official ITIL® exams, covered by the Firebrand Certification Guarantee, and become certified.
This course consolidates key concepts from:
ITIL® Product (Version 5), which provides guidance for organizations involved in the creation and continual improvement of digital products across the digital product and service lifecycle
ITIL® Service (Version 5), which explores how organizations design, build, deliver, support, and continually improve services to create value for stakeholders
ITIL® Experience (Version 5), which integrates human experience into the design and delivery of digital products and services. It recognizes that functional success alone is not enough; how services are perceived, trusted, and engaged with directly influences the value they create.
ITIL® Transformation (Version 5), which provides a structured approach to leading and sustaining organizational transformation in a digital world. It focuses on aligning strategy, governance, culture, people, and technology to successfully deliver change, helping organizations navigate complexity, realise intended outcomes, and continually adapt to evolving business needs.
ITIL® and The Swirl logo™ are registered trademarks of PeopleCert Limited, used under permission of PeopleCert Limited. All rights reserved. ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Who is this course for?
This course is designed for:
Professionals who have taken ITIL® 4 or ITIL® v3 certifications and require a straightforward upgrade route
Professionals at all levels and across all types of organizations involved in digital product and service management
Curriculum
5 domains- ●1.1 Key concepts of ITIL®
- ●1.2 Introduction to digital products and services
- ●1.3 The ITIL® Product and Service Lifecycle management activities
- ●1.4 Key concepts of experience
- ●2.1 Key concepts and practices
- ●2.2 Execution steps and outputs
- ●2.3 Success factors and metrics
- ●2.4 Managing the end to-end lifecycle
- ●3.1 Experience and the ITIL® Four Dimensions
- ●3.2 Experience in the ITIL® Product and Service Lifecycle
- ●3.3 Key concepts of experience capture
- ●3.4 Experience evidence
- ●3.5 Service relationships, agreements, and journeys
- ●3.6 Organizations
- ●3.7 Stakeholders
- ●3.8 Digital experience improvement
- ●4.1 AI governance
- ●4.2 Use of AI within the ITIL® context
- ●5.1 ITIL® and DevOps
- ●5.2 ITIL® and PRINCE2®
Prerequisites
Prior to attending this course, you should have ITIL® 4 Managing Professional, or ITIL® 4 Master, or ITIL® v3 Expert, or ITIL® v3 Master – accredited training or Official eLearning.
Exam info
Our course includes approved courseware, labs, practice exams, as well as vouchers for the official ITIL® 5 exams.
To achieve this designation, professionals need to pass two ITIL® Version 5 exams, covered by the Firebrand Certification Guarantee.
Exam 1: ITIL® Managing Professional Transition – Product, Service, Experience (Version 5)
Format: Multiple-choice
Number of questions: 60
Duration: 120 minutes
Pass mark: 42 (70%)
Material allowed: This is an open-book exam. The ITIL® Product (Version 5), ITIL® Service (Version 5), and ITIL® Experience (Version 5) Official Books should be used (and candidates can make notes inside the books), but no other material is allowed.
Domains:
Key ITIL® terms and definitions (8%)
The value chain activities (57%)
ITIL® Experience (30%)
ITIL® and AI (3%)
ITIL® and other frameworks (2%)
Exam 2: ITIL® Transformation (Version 5)
Format: Multiple-choice
Number of questions: 40
Duration: 90 minutes
Pass mark: 28 (70%)
Material allowed: This is an open-book exam. The ITIL® Transformation (Version 5) Official Book should be used (and candidates can make notes inside the book), but no other material is allowed.
Domains:
1. Introduction to ITIL Transformation (10%)
2. The ITIL Transformation Model (17.5%)
3. Common patterns for transformation (40%)
4. Measurement, learning, and synthesis (25%)
5. ITIL and AI (2.5%)
6. ITIL and other frameworks (5%)
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