ITIL® 4 Specialist: Direct, Plan and Improve

The ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) certification course focuses on equipping IT professionals with the practical skills and knowledge required to effectively plan and direct IT services while driving continuous improvement. This course provides a holistic approach to aligning IT strategies with organizational goals, ensuring agility and adaptability in a rapidly changing digital environment.

Participants will learn how to apply key concepts such as governance, risk, and control, as well as continuous improvement practices. The course bridges strategy and operations, making it an essential module for professionals involved in both high-level decision-making and hands-on IT service management.

As a core module in both the ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams, this certification is ideal for those aspiring to lead and manage IT functions effectively.

In just 2 days, you’ll also learn how to:

• Develop and implement strategies to align IT services with organizational objectives.
• Plan and prioritize improvement initiatives for continuous value creation.
• Utilize effective governance, risk, and compliance practices.
• Foster collaboration and integrate ITIL® 4 principles across teams and departments.
• Measure, evaluate, and improve the performance of IT services.
  Enable organizational agility and adaptability in a changing digital landscape.

This course equips participants with the tools and strategies needed to lead, plan, and improve IT services in alignment with business goals.

Why choose Firebrand?

• Accelerated certification process ‚Äì Get certified in just 2 days.
• Access to expert instructors with real-world experience.
• A hands-on, immersive learning environment for maximum retention.
• Flexible learning options and dedicated support.

At the end of this intensive course, you will sit for the PeopleCert ITIL® 4 Specialist: Direct, Plan and Improve certification exam and, upon passing, obtain your certification.

Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.

Audience

This course is ideal for:

• IT professionals responsible for planning, governance, and continuous improvement.
• IT managers and team leaders involved in strategy execution and service delivery.
• Service managers seeking to align IT services with business objectives.
• Professionals responsible for managing risk, compliance, and organizational change.
• IT consultants supporting clients in strategy, planning, and improvement initiatives.
• Individuals pursuing the ITIL® 4 Managing Professional or ITIL® 4 Strategic Leader designations.

ITIL® and The Swirl logo™ are registered trademarks of PeopleCert Limited, used under permission of PeopleCert Limited. All rights reserved.

• Module 1: Understanding the Key Concepts of Direct, Plan, and Improve
• Module 2: Governance, Risk, and Compliance in ITIL® 4
• Module 3: Driving Strategic Alignment and Planning
• Module 4: Fostering a Culture of Continuous Improvement
• Module 5: Tools and Techniques for Measurement and Improvement
• Module 6: Integrating DPI Practices Across Teams and Functions

Before attending this accelerated course, you must have successfully completed the ITIL® 4 Foundation certification.

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

ITIL® 4 Specialist: Direct, Plan and Improve Exam

• Duration: 90 minutes
• Format: Multiple choice; Closed book
• Number of questions: 40 questions
• Passing score: 28 out of 40 marks required to pass (70%)