ITIL® 4 Specialist: Collaborate, Assure and Improve

This accelerated ITIL® 4 Specialist: Collaborate, Assure and Improve certification is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams. At the end of this course, you will be able to demonstrate your understanding and application of the key concepts covered in the five ITIL® Management Practices at both strategic and operational levels, maximizing value from these practices:

• ITIL® 4 Practitioner: Relationship Management
• ITIL® 4 Practitioner: Supplier Management
• ITIL® 4 Practitioner: Service Level Management
• ITIL® 4 Practitioner: Continual Improvement
• ITIL® 4 Practitioner: Information Security Management

In just 4 days, you’ll also learn how to:

• Define the key concepts, principles, value and challenges of ITIL® 4‚Äôs five management practices
• Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
• Integrate the practices in the organisation‚Äôs value streams
• Understand the interfaces and synergies across these five practices
• Apply metrics and practice success factors to improve performance
• Measure, assess and develop the capability of the various practices covered by using the ITIL® Maturity Model

At the end of this course, you‚Äôll sit the PeopleCert exam, and achieve your ITIL® 4 Specialist: Collaborate, Assure and Improve certification.

Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.

Audience

This course is ideal for:

• IT Service Manager
• Process Owner
• Process Manager
• IT Operations Leader
• Service Integration Manager

ITIL® is a registered trademark of PeopleCert, used under permission of PeopleCert. The Swirl logo™ is a trademark of PeopleCert, used under permission of PeopleCert. All rights reserved.

Module 1: Relationship Management (RSM)

• The key concepts of the practice
• The processes of the practice
• The roles and competence s of the practice
• How information and technology support and enable the practice
• The role of partners and suppliers in the practice
• How the ITIL capability model can be used to develop the practice
• The recommend ations for the practice success

Module 2: Supplier Management (SM)

• The key concepts of the practice
• The processes of the practice
• The roles and competence s of the practice
• How information and technology support and enable the practice‚ÄØ‚ÄØ
• The role of partners and suppliers in the practice
• How the ITIL capability model can be used to develop the practice
• The recommend ations for the practice success

Module 3: Service Level Management (SLM)

• The key concepts of the practice
• The processes of the practice
• The roles and competence s of the practice
• How information and technology support and enable the practice
• The role of partners and suppliers in the practice
• How the ITIL capability model can be used to develop the practice
• The recommendations for the practice success

Module 4: Continual Improvement (CI)

• The key concepts of the practice
• The processes of the practice
• The roles and competence s of the practice
• How information and technology support and enable the practice
• The role of partners and suppliers in the practice
• How the ITIL capability model can be used to develop the practice
• The recommend ations for the practice success

Module 5: Information Security Management (ISM)

• The key concepts of the practice
• The processes of the practice
• The roles and competence s of the practice
• How information and technology support and enable the practice
• The role of partners and suppliers in the practice
• How the ITIL capability model can be used to develop the practice
• The recommendati ons for the practice success

Module 6: Collaborate, Assure and Improve

• Understand the processes and value streams of the Collaborate, Assure and Improve practices
• How information and technology support and enable the practices
• Recommend ations for the Collaborate, Assure and Improve practices success

Before attending this accelerated course, you should have:

• ITIL® 4 Foundation or ITIL® 4 Managing Professional Transition Certificate

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

ITIL® 4 Specialist: Collaborate, Assure and Improve exam

• Duration: 90 minutes
• Format: Multiple choice; Closed book.
• Number of questions: 60 questions
• Passing score: 39 out of 60 marks required to pass (65%)
• Domains:
• Relationship Management (RSM) 20%
• Supplier Management (SM) 20%
• Service Level Management (SLM) 20%
• Continual Improvement (CI) 20%
• Information Security Management (ISM) 20%