ITIL® 4 Practitioner: Continual Improvement

Code: itil4pci

What you'll learn

ITIL 4 Practice

This accelerated ITIL 4 Practitioner: Continual Improvement certification is for IT professionals who want to prove and validate their skills in this specific practice area. Upon completion of this course, you will be able to demonstrate your understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Continual Improvement practice in their everyday work.‚ÄØ

In just 2 days, you‚Äôll also learn to:

Adapt to changing business needs and circumstances, and maintain and increase the value generated by their service value system (SVS)
Enhance product and service quality, reliability and responsiveness
Improve their overall capabilities to deliver and manage services efficiently
Develop an organisational culture of engagement, empowerment and innovation
Measure, assess and develop the Continual Improvement practice capability in their organisation by using the ITIL Maturity Model.
Adapt to the evolving business landscape by continuously improving products, services, and practices.

Why choose Firebrand?

Accelerated certification process ‚Äì Get certified in just 2 days.
Access to expert instructors with real-world experience.
A hands-on, immersive learning environment for maximum retention.
Flexible learning options and dedicated support.

At the end of this intensive course, you will sit for the PeopleCert ITIL 4 Practitioner: Continual Improvement certification exam and, upon passing, obtain your certification.

Through Firebrand‚Äôs Lecture | Lab | Review methodology, you‚Äôll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.

Audience

This course is ideal for:

IT Service Management Professionals (e.g., Service Managers, Operations Managers, Process Owners)
ITIL 4 Certified Professionals looking to expand their knowledge
Leaders and Managers responsible for fostering a culture of improvement
Process Owners and Analysts managing and improving ITSM processes
Consultants and Advisors guiding organizations on ITIL adoption
Agile and DevOps Practitioners aligning improvement practices with delivery cycles
Business Stakeholders collaborating with IT teams to meet organizational goals

Curriculum

6 modules

Module 1: Introduction to Continual Improvement
Module 2: Continual Improvement Practices and Techniques
Module 3: Applying the Continual Improvement Model
Module 4: Integrating Continual Improvement with ITIL Practices
Module 5: Measurement, Metrics, and Reporting
Module 6: Embedding Continual Improvement in an Organization

Prerequisites

Before attending this accelerated course, you must have successfully completed the ITIL®4 Foundation certification as a pre-requisite to take the ITIL®4 Practitioner-level courses.

Exam info

At the end of this accelerated course, you‚Äôll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

ITIL 4 Practitioner: Continual Improvement

Duration: 30 minutes
Format: Multiple choice; Closed book
Number of questions: 20 questions
Passing score: 13 out of 20 marks required to pass (65%)

Course Dates

Sorry, there are currently no dates available for this course. Please submit an enquiry and one of our team will contact you about potential future dates or alternative options.

FAQs

4 question

Yes, we do provide courses suitable for beginners. However, Firebrand's accelerated courses aren't easy and it's essential that you are interested and actively pursuing a career in IT.

Traditional training providers usually run their courses from 9am to 5pm. At Firebrand Training we maximise the number of learning hours to minimise the number of training days, so you’ll be back to your job as quickly as possible. You don’t waste time travelling to several courses and finding an exam centre after that.

Firebrand's accelerated courses are constantly reviewed. We ask our delegates for feedback after every course. We are official partners with leading vendors and therefore, we're provided with certification changes and updates, which we can then implement in our course delivery at a very early stage. This feedback is then analysed in view of changes or discrepancies. We will then address the topics mentioned and have a panel of subject matter experts provide us with valuable suggestions for improvement and solutions.

If you need to learn new skills and you want to be able to put them into practice quickly, then Firebrand is the right training company for you.

Our unique accelerated training method means that we are your fastest way to learn. By delivering training for up to 12 hours per day, seven days per week, with exam centres on-site, we ensure that you are trained and certified quicker than anywhere else, having spent less time out of the office away from the day job.

Can't find the answer you're looking for?

Our expert learning advisors are ready to help. Whether you need course recommendations, have technical queries, or want to discuss your learning goals, we're just a message away.

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