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ITIL® 5 Foundation
Achieve the latest ITIL® 5 Foundation with Firebrand, exam included.
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Exam
Exam fees included
Course code
itilf
Course pricing varies based on delivery method and location.
Why choose Firebrand
135,000 +
professionals trained worldwide
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years of delivering accredited IT training
Top 20
IT training company globally
70%
of learners return for another course
What you’ll learn
ITIL® (Information Technology Infrastructure Library®) is the most comprehensive and consistent documentation of best practices for IT Service Management, providing a robust framework to help organisations improve their tech-enabled products and services.
As an accredited PeopleCert training organisation, we offer the latest version of PeopleCert's ITIL® Foundation certification, version 5. Led by experienced instructors, this course will teach you to adapt and utilise various aspects of digitisation in the business world.
Our course includes approved courseware, labs, practice exams, as well as the voucher for the official ITIL® 5 Foundation Certification Exam.
During your course, you'll cover:
Key Concepts of the ITIL® 5 Framework: Digital Product & Service Management fundamentals such as value, outcomes, cost, risk, utility, warranty, and user experience
The Four Dimensions of Product & Service Management: Examine organizations & people, partners & suppliers, information & technology, and value streams & processes
ITIL® and Modern Ways of Working, including DevOps and PRINCE2®
ITIL® and AI: Discover how AI, GenAI, and automation support lifecycle activities and enhance service delivery
The ITIL® Product & Service Lifecycle: Explore how organizations discover, design, acquire, build, transition, operate, deliver, and support digital products and services
The ITIL Value System (IVS): See how guiding principles, governance, value chain activities, management practices, and continual improvement work together
Value Co-Creation, Streams, and Workflow Optimization: Understand value stream mapping, complexity thinking, and how to improve flow across the organization
IT Service Management: Gain insights into effective ITSM
Curriculum
1. Key ITIL® Terms and Definitions
2. The ITIL® Four Dimensions of Product and Service Management
3. The ITIL® Product and Service Lifecycle
4. The ITIL® Value System
5. Value Stream Identification, Mapping & Management
Prerequisites
There are no prerequisites to attend this course.
Exam info
As part of your course, you will prepare for and sit the following exam, covered by the Firebrand Certification Guarantee:
ITIL® 5 Foundation exam
Domains:
Domain 1. Key ITIL® terms and definitions (30%)
Domain 2. The ITIL® Four Dimensions of Product and Service Management (10%)
Domain 3. The ITIL® Product and Service Lifecycle (10%)
Domain 4. The ITIL® Value System (40%)
Domain 5. Value stream identification, mapping, and management (5%)
Domain 6. ITIL® and AI (2.5%)
Domain 7. ITIL® and other frameworks (2.5%)
This training includes the corresponding exam voucher.
Recertification information:
ITIL® certifications will require recertification after 3 years. If you would like to know more, please do not hesitate to contact us to discuss your requirements.
ITIL® and The Swirl Logo™ are registered trademarks of PeopleCert, used under permission of PeopleCert Ltd, 2025. All rights reserved. ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Format: Multiple-choice
Number of questions: 40 questions
Passing score: 65% (26 marks out of 40)
Duration: 1 hour
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FAQs
Yes, we do provide courses suitable for beginners. However, Firebrand's immersive courses aren't easy and it's essential that you are interested and actively pursuing a career in IT.
Traditional training providers usually run their courses from 9am to 5pm. At Firebrand Training we maximise the number of learning hours to minimise the number of training days, so you’ll be back to your job as quickly as possible. You don’t waste time travelling to several courses and finding an exam centre after that.
Firebrand's courses are constantly reviewed. We ask our delegates for feedback after every course. We are official partners with leading vendors and therefore, we're provided with certification changes and updates, which we can then implement in our course delivery at a very early stage. This feedback is then analysed in view of changes or discrepancies. We will then address the topics mentioned and have a panel of subject matter experts provide us with valuable suggestions for improvement and solutions.
Our award-winning Lecture | Lab | Review model focuses on what matters:
Industry professionals delivering your lectures
Labs that bring the real world into the classroom, immersing you in every practical detail.
Reviews to test – and stretch – your knowledge
Exams that come at the perfect moment – when the material is still fresh in your mind.
Our focused approach delivers results!
The ITIL® 5 Foundation certification is suitable for a wide range of IT and business professionals, including:
IT staff such as System Administrators, Network Engineers, and Support Technicians
IT Managers and Team Leaders responsible for overseeing IT services, projects, or teams
Service Desk Agents, Support Engineers, and other customer-facing IT roles
Business Managers who work closely with IT departments
Project Managers working on IT-related projects
IT Consultants
Business Process Analysts
Aspiring ITIL® Practitioners
IT Service Providers
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