ITIL® 4 Specialist: Create, Deliver and Support

Code: itil4scds

What you'll learn

ITIL 4 Management

On this accelerated ITIL® 4 Specialist: Create, Deliver and Support certification course, IT professionals will gain in-depth knowledge of how to design, deliver, and support IT services effectively within their organizations. This course focuses on the practical application of service management concepts to ensure high-quality service delivery and continuous improvement.

ITIL® 4 Specialist: Create, Deliver and Support is an extension module within the new ITIL® 4 framework and aims to support professionals in their career progression or ITIL journey. It is not specific to a certification path like ITIL® 4 Managing Professional or ITIL® 4 Strategic Leader status.

In just 3 days, you'll learn how to deliver value by creating, delivering, and supporting services that meet business needs and customer expectations.

You‚Äôll also learn to:

Define the roles, responsibilities, knowledge, and skills needed to create, deliver, and support IT services effectively.
Ensure the alignment of service offerings with business goals and customer requirements.
Implement effective service management processes to enhance service performance and quality.
Apply key metrics and success factors to assess and improve service delivery.
Use the ITIL Maturity Model to measure and improve the capability of your service management processes.

Why choose Firebrand?

Accelerated certification process ‚Äì Get certified in just 3 days.
Access to expert instructors with real-world experience.
A hands-on, immersive learning environment for maximum retention.
Flexible learning options and dedicated support.
At the end of this intensive course, you will sit for the PeopleCert ITIL® 4 Specialist: Create, Deliver and Support certification exam and, upon passing, obtain your certification.

Through Firebrand‚Äôs Lecture | Lab | Review methodology, you‚Äôll get certified at twice the speed of the traditional training and access courseware, learn from certified instructors, and train in a distraction-free environment.

Audience

This course is ideal for:

IT Service Managers
Service Delivery Managers
Service Designers
IT Operations Managers
Solution Architects
Project Managers
IT Professionals involved in service creation and support
Business Stakeholders involved in service delivery and improvement

Curriculum

10 modules

Module 1: Introduction to Create, Deliver and Support
Module 2: Key Concepts of Service Creation
Module 3: Designing and Transitioning Services
Module 4: Service Delivery and Support
Module 5: Continual Improvement in Service Delivery
Module 6: Service Management Automation and Tooling
Module 7: Metrics, Reporting, and Performance Measurement
Module 8: Integrating Create, Deliver and Support with Other ITIL Practices
Module 9: Risk Management in Service Delivery
Module 10: Case Studies and Practical Applications

Prerequisites

Before attending this accelerated course, you must have successfully completed the ITIL® 4 Foundation certification.

Exam info

At the end of this accelerated course, you‚Äôll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

ITIL® 4 Specialist: Create, Deliver and Support Exam

Duration: 90 minutes
Format: Multiple choice; Closed book
Number of questions: 40 questions
Passing score: 28 out of 40 marks required to pass (70%)

Course Dates

Sorry, there are currently no dates available for this course. Please submit an enquiry and one of our team will contact you about potential future dates or alternative options.

FAQs

4 question

Yes, we do provide courses suitable for beginners. However, Firebrand's accelerated courses aren't easy and it's essential that you are interested and actively pursuing a career in IT.

Traditional training providers usually run their courses from 9am to 5pm. At Firebrand Training we maximise the number of learning hours to minimise the number of training days, so you’ll be back to your job as quickly as possible. You don’t waste time travelling to several courses and finding an exam centre after that.

Firebrand's accelerated courses are constantly reviewed. We ask our delegates for feedback after every course. We are official partners with leading vendors and therefore, we're provided with certification changes and updates, which we can then implement in our course delivery at a very early stage. This feedback is then analysed in view of changes or discrepancies. We will then address the topics mentioned and have a panel of subject matter experts provide us with valuable suggestions for improvement and solutions.

If you need to learn new skills and you want to be able to put them into practice quickly, then Firebrand is the right training company for you.

Our unique accelerated training method means that we are your fastest way to learn. By delivering training for up to 12 hours per day, seven days per week, with exam centres on-site, we ensure that you are trained and certified quicker than anywhere else, having spent less time out of the office away from the day job.

Can't find the answer you're looking for?

Our expert learning advisors are ready to help. Whether you need course recommendations, have technical queries, or want to discuss your learning goals, we're just a message away.

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