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ITIL® 4 Specialist: Business Relationship Management

Code: itil4sbrm

What you'll learn

ITIL 4 Extension

This accelerated ITIL® 4 Specialist: Business Relationship Management certification is for IT professionals who are involved in establishing and nurturing the relationships between service providers and consumer organisations, and their stakeholders.

ITIL® 4 Specialist: Business Relationship Management explores how service relationships can build competitive advantage This is an extension module of the new ITIL suite. It benefits individuals towards their career or ITIL® 4 journey and not specific to a certification path (such as the ITIL® 4 Managing Professional or ITIL® 4 Strategic Leader status).

In just 2 days, you‚Äôll learn how establishing and nurturing the relationships between service providers and consumer organisations, and their stakeholders has never been more important.

You‚Äôll also learn how to:

Define Business Relationship Management roles, responsibilities, knowledge, and skills
Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
Apply Business Relationship Management metrics and practice success factors to improve performance
Measure, assess and develop Business Relationship Management capability by using the ITIL Maturity Model.

Why choose Firebrand?

Accelerated certification process ‚Äì Get certified in just 2 days.
Access to expert instructors with real-world experience.
A hands-on, immersive learning environment for maximum retention.
Flexible learning options and dedicated support.

At the end of this intensive course, you will sit for the PeopleCert ITIL® 4 Specialist: Business Relationship Management certification exam and, upon passing, obtain your certification.

Through Firebrand‚Äôs Lecture | Lab | Review methodology, you‚Äôll get certified at twice the speed of traditional training and access courseware, learn from certified instructors, and train in a distraction-free environment.

Audience

This course is ideal for:

Business Relationship Managers
IT Service Managers
Customer Success Managers
Account Managers
Service Delivery Managers
Project and Program Managers
IT Leaders and Strategists
Business Stakeholders

Curriculum

10 modules

Module 1: Introduction to Business Relationship Management
Module 2: Key Concepts and Principles of BRM
Module 3: The BRM Role and Responsibilities
Module 4: Building and Maintaining Effective Relationships
Module 5: Managing Demand and Service Portfolio
Module 6: Communication and Stakeholder Engagement
Module 7: Business Value and Outcomes from BRM
Module 8: Integrating BRM with Other ITIL Practices
Module 9: Measuring and Reporting BRM Performance
Module 10: Case Studies and Practical Applications

Prerequisites

Before attending this accelerated course, you must have successfully completed the ITIL® 4 Foundation certification.

Exam info

At the end of this accelerated course, you‚Äôll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

ITIL® 4 Specialist: Business Management Exam:

Duration: 90 minutes
Format: Multiple choice; Closed book
Number of questions: 40 questions
Passing score: 26 out of 40 marks required to pass (65%)

Course Dates

Sorry, there are currently no dates available for this course. Please submit an enquiry and one of our team will contact you about potential future dates or alternative options.

FAQs

4 question

Yes, we do provide courses suitable for beginners. However, Firebrand's accelerated courses aren't easy and it's essential that you are interested and actively pursuing a career in IT.

Traditional training providers usually run their courses from 9am to 5pm. At Firebrand Training we maximise the number of learning hours to minimise the number of training days, so you’ll be back to your job as quickly as possible. You don’t waste time travelling to several courses and finding an exam centre after that.

Firebrand's accelerated courses are constantly reviewed. We ask our delegates for feedback after every course. We are official partners with leading vendors and therefore, we're provided with certification changes and updates, which we can then implement in our course delivery at a very early stage. This feedback is then analysed in view of changes or discrepancies. We will then address the topics mentioned and have a panel of subject matter experts provide us with valuable suggestions for improvement and solutions.

If you need to learn new skills and you want to be able to put them into practice quickly, then Firebrand is the right training company for you.

Our unique accelerated training method means that we are your fastest way to learn. By delivering training for up to 12 hours per day, seven days per week, with exam centres on-site, we ensure that you are trained and certified quicker than anywhere else, having spent less time out of the office away from the day job.

Can't find the answer you're looking for?

Our expert learning advisors are ready to help. Whether you need course recommendations, have technical queries, or want to discuss your learning goals, we're just a message away.

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