ITIL® 4 Practitioner: Service Configuration Management

Code: itilpicscm

What you'll learn

ITIL 4 Practice

The ITIL® 4 Specialist: Service Configuration Management course is designed to equip IT professionals with the knowledge and skills required to manage and maintain accurate service configuration data. This course focuses on best practices for ensuring IT services, assets, and configurations are documented, tracked, and aligned with organizational objectives to support seamless service delivery.

Participants will learn how to establish and manage Configuration Management Databases (CMDBs), implement effective governance practices, and ensure configuration accuracy to minimize risks and optimize IT operations. The course emphasizes the importance of service configuration in supporting decision-making, change management, and overall service reliability.

In just 1 day, you‚Äôll also learn to:

Understand the purpose and benefits of effective service configuration management.
Build and maintain an accurate Configuration Management Database (CMDB).
Implement configuration management processes that align with ITIL 4 principles.
Ensure accurate and reliable configuration data to support decision-making and operations.
Minimize risks and improve service reliability by tracking and controlling configuration changes.
Align service configuration practices with organizational goals and compliance requirements.

By the end of the course, you'll be prepared to implement robust configuration management strategies that enhance service delivery and operational efficiency.

Why choose Firebrand?

Accelerated certification process ‚Äì Get certified in just 1 day.
Access to expert instructors with real-world experience.
A hands-on, immersive learning environment for maximum retention.
Flexible learning options and dedicated support.

At the end of this intensive course, you will sit for the PeopleCert ITIL® 4 Practitioner: Service Configuration Management certification exam and, upon passing, obtain your certification.

Through Firebrand‚Äôs Lecture | Lab | Review methodology, you‚Äôll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.

Audience

This course is ideal for:

IT professionals managing configuration data and CMDBs.
Service Managers responsible for IT operations and service delivery.
Change and release managers ensuring controlled service updates.
IT operations teams focused on maintaining service reliability.
Individuals pursuing ITIL® 4 Managing Professional or Specialist certifications.

Curriculum

6 modules

Module 1: Introduction to Service Configuration Management
Module 2: Building and Maintaining a Configuration Management Database (CMDB)
Module 3: Configuration Management Processes and Best Practices
Module 4: Governance, Risk, and Compliance in Configuration Management
Module 5: Leveraging Automation for Configuration Data Accuracy
Module 6: Continuous Improvement in Service Configuration Management

Prerequisites

Before attending this accelerated course, you must have successfully completed the ITIL® 4 Foundation certification.

Exam info

At the end of this accelerated course, you‚Äôll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

ITIL® 4 Practitioner: Service Management Configuration Exam

Duration: 30 minutes
Format: Multiple choice; Closed book
Number of questions: 20 questions
Passing score: 13 out of 20 marks required to pass (65%)

Course Dates

Sorry, there are currently no dates available for this course. Please submit an enquiry and one of our team will contact you about potential future dates or alternative options.

FAQs

4 question

Yes, we do provide courses suitable for beginners. However, Firebrand's accelerated courses aren't easy and it's essential that you are interested and actively pursuing a career in IT.

Traditional training providers usually run their courses from 9am to 5pm. At Firebrand Training we maximise the number of learning hours to minimise the number of training days, so you’ll be back to your job as quickly as possible. You don’t waste time travelling to several courses and finding an exam centre after that.

Firebrand's accelerated courses are constantly reviewed. We ask our delegates for feedback after every course. We are official partners with leading vendors and therefore, we're provided with certification changes and updates, which we can then implement in our course delivery at a very early stage. This feedback is then analysed in view of changes or discrepancies. We will then address the topics mentioned and have a panel of subject matter experts provide us with valuable suggestions for improvement and solutions.

If you need to learn new skills and you want to be able to put them into practice quickly, then Firebrand is the right training company for you.

Our unique accelerated training method means that we are your fastest way to learn. By delivering training for up to 12 hours per day, seven days per week, with exam centres on-site, we ensure that you are trained and certified quicker than anywhere else, having spent less time out of the office away from the day job.

Can't find the answer you're looking for?

Our expert learning advisors are ready to help. Whether you need course recommendations, have technical queries, or want to discuss your learning goals, we're just a message away.

Related courses

All ITIL® Courses

Train your team

Since 2001 we've trained 134,561 employees from thousands of large and small organisations, saving them more than one million hours in training time.

Learn More