ITIL® 4 Practitioner: Monitoring and Event Management

The ITIL® 4 Practitioner: Monitoring and Event Management course is designed for IT professionals responsible for managing and optimizing the monitoring of IT systems and services. This course focuses on how to detect, analyze, and respond to events to ensure smooth service operations, minimize disruptions, and improve overall service performance.

Participants will learn how to implement event management processes aligned with ITIL® 4 principles, leverage monitoring tools and techniques, and create actionable event management strategies that enhance operational efficiency. The course emphasizes best practices for event detection, analysis, and response to ensure a proactive and automated approach to IT service management.

This course is essential for anyone involved in the monitoring, management, or optimization of IT services and systems, equipping them with the tools to improve system reliability and performance while reducing downtime and risk.

In just 2 days, you’ll also learn to:

• Understand the principles and practices of monitoring and event management.
• Identify and manage events to ensure service continuity and performance.
• Implement effective monitoring and event management strategies using ITIL® 4 practices.
• Utilize monitoring tools and techniques to track system performance.
• Analyze and respond to events proactively to minimize service disruptions.
• Align event management processes with organizational goals and service delivery.

This course equips IT professionals with the skills needed to manage and optimize monitoring and event management for improved service reliability and reduced operational risks.

Why choose Firebrand?

• Accelerated certification process ‚Äì Get certified in just 2 days
• Access to expert instructors with real-world experience.
• A hands-on, immersive learning environment for maximum retention.
• Flexible learning options and dedicated support.

At the end of this intensive course, you will sit for the PeopleCert ITIL® 4 Practitioner: Monitoring and Event Management certification exam and, upon passing, obtain your certification.

Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.

Audience

This course is ideal for:

• IT professionals responsible for monitoring and event management in service operations.
• Incident and problem managers looking to improve event detection and response.
• Service managers seeking to align event management with business and service objectives.
• IT operations and DevOps teams aiming to enhance system performance and minimize downtime.
• Monitoring tool administrators and support teams managing IT service monitoring systems.
• Individuals pursuing ITIL® 4 certifications or enhancing their expertise in event management.

ITIL® and The Swirl logo™ are registered trademarks of PeopleCert Group, used under permission of PeopleCert. All rights reserved.

• Module 1: Introduction to Monitoring and Event Management
• Module 2: Event Detection and Categorization
• Module 3: Analyzing and Prioritizing Events
• Module 4: Event Response and Escalation
• Module 5: Integrating Monitoring Tools with Event Management
• Module 6: Tools and Automation in Release Management
• Module 7: Continuous Improvement in Monitoring and Event Management Practices

Before attending this accelerated course, you must have successfully completed the ITIL® 4 Foundation certification.

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

ITIL® 4 Practitioner: Monitoring and Event Management Exam

• Duration: 30 minutes
• Format: Multiple choice; Closed book
• Number of questions: 20 questions
• Passing score: 13 out of 20 marks required to pass (65%)