ITIL® 4 Monitor, Support & Fulfil: Incident Management

This accelerated ITIL 4 Monitor, Support & Fulfil: Incident Management certification is for IT professionals who are involved in minimising the negative impact of incidents by restoring normal service operation as quickly as possible.

Upon completion of this course you will be able to demonstrate their understanding and application of the concepts covered in the ITIL 4 Incident Management practice at both strategic and operational levels maximizing value from this practice area.

In just 2 days, you’ll also learn to:

• Coordinate incident handling in the organization or in a specific area, such as territory, product, or technology, depending on the organizational design
• Monitor and review the work of teams that handle and resolve incidents
• Coordinate manual work with incidents, especially those involving multiple teams
• Ensure sufficient awareness of the incidents and their status across the organization
• Conduct regular incident reviews and initiate improvements of the incident management practice, the incident models, and the incident handling procedures
• Measure, assess and develop the Incident Management practice capability in your organisation by using the ITIL Maturity Model.

At the end of this course, you’ll sit the PeopleCert (Axelos) exam, and achieve your ITIL 4 Monitor, Support & Fulfil: Incident Management certification.

Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.

ITIL® is a registered trade-mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Audience

This course is ideal for:

• For any professional who wants to prove and validate their skills in the specific practice area.
• The combined practice course is also for professionals aiming to establish a good cross-practice collaboration and effective service value streams.

• Module 1: The key concepts of the practice
• Module 2: The processes of the practice
• Module 3: The roles and competencies of the practice
• Module 4: How information and technology support and enable the practice
• Module 5: The role of partners and suppliers in the practice
• Module 6: How the ITIL capability model can be used to develop the practice
• Module 7: The recommendations for the practice success

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:

ITIL 4 Monitor, Support & Fulfil: Incident Management exam

• Duration: 30 minutes
• Format: Multiple choice; Closed book
• Number of questions: 20 questions
• Passing score: 13 out of 20 marks required to pass (65%)

Before attending this accelerated course, you should have:

• Achieved ITIL 4 Foundation

Your accelerated course includes:

• Accommodation *
• Meals, unlimited snacks, beverages, tea and coffee *
• On-site exams **
• Exam vouchers **
• Practice tests **
• Certification Guarantee ***
• Courseware
• Up-to 12 hours of instructor-led training each day
• 24-hour lab access
• Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts.
*** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Seven reasons why you should sit your course with Firebrand Training

• Two options of training. Choose between residential classroom-based, or online courses
• You'll be certified fast. With us, you’ll be trained in record time
• Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
• Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
• You’ll learn more. A day with a traditional training provider generally runs from 9 am – 5 pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day of quality learning time, with your instructor
• You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
• You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals

*For residential training only. Doesn't apply for online courses
**Some exceptions apply. Please refer to the Exam Track or speak with our experts

Think you are ready for the course? Take a FREE practice test to assess your knowledge!  Free Practice Test