ITIL® 4 Practitioner: Service Request Management

Code: itilmsfsrm

What you'll learn

ITIL 4 Practice

The ITIL® 4 Practitioner: Service Request Management course is designed to provide IT professionals with the knowledge and skills to effectively manage and fulfil service requests in an IT service management environment. This course focuses on streamlining the process of handling routine service requests, ensuring that they are fulfilled efficiently and meet user expectations while maintaining high service quality.

Participants will learn to design, implement, and optimize service request management processes in alignment with ITIL® 4 principles. The course covers best practices for request handling, automation, and integration with other service management practices, ensuring that service requests are processed seamlessly and cost-effectively.

This course is essential for professionals who are responsible for managing and improving service request processes to enhance user satisfaction and operational efficiency.

In just 1 day, you‚Äôll also learn to:

Understand the principles and practices of service request management.
Implement and optimize service request processes to meet user needs.
Design request fulfilment workflows that ensure efficiency and high-quality service delivery.
Automate service request processes to improve speed and reduce manual effort.
Integrate service request management with other ITIL processes to improve service outcomes.
Monitor and improve service request management to align with business objectives.

By the end of this course, you will be equipped with the practical skills to manage and optimize service requests, improve service quality, and enhance user satisfaction.

Why choose Firebrand?

Accelerated certification process ‚Äì Get certified in just 1 day.
Access to expert instructors with real-world experience.
A hands-on, immersive learning environment for maximum retention.
Flexible learning options and dedicated support.

At the end of this intensive course, you will sit for the PeopleCert ITIL® 4 Practitioner: Service Request Management certification exam and, upon passing, obtain your certification.

Through Firebrand‚Äôs Lecture | Lab | Review methodology, you‚Äôll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.

Audience

This course is ideal for:

IT professionals responsible for managing and fulfilling service requests.
Service desk teams and support staff handling user requests and incidents.
Service managers focused on optimizing service request processes and workflows.
IT operations staff involved in service request automation and integration.
Change managers seeking to streamline request fulfilment processes.
Professionals pursuing ITIL® 4 certifications or enhancing their expertise in service request management.

Curriculum

6 modules

Module 1: Introduction to Service Request Management
Module 2: Designing and Implementing Service Request Processes
Module 3: Service Request Fulfilment and Automation
Module 4: Integrating Service Request Management with Other ITIL Practices
Module 5: Continuous Improvement in Service Request Management
Module 6: Monitoring and Measuring Service Request Performance

Prerequisites

Before attending this accelerated course, you must have successfully completed the ITIL® 4 Foundation certification.

Exam info

At the end of this accelerated course, you‚Äôll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

ITIL® 4 Practitioner: Service Request Management Exam

Duration: 30 minutes
Format: Multiple choice; Closed book
Number of questions: 20 questions
Passing score: 13 out of 20 marks required to pass (65%)

Course Dates

Sorry, there are currently no dates available for this course. Please submit an enquiry and one of our team will contact you about potential future dates or alternative options.

FAQs

4 question

Yes, we do provide courses suitable for beginners. However, Firebrand's accelerated courses aren't easy and it's essential that you are interested and actively pursuing a career in IT.

Traditional training providers usually run their courses from 9am to 5pm. At Firebrand Training we maximise the number of learning hours to minimise the number of training days, so you’ll be back to your job as quickly as possible. You don’t waste time travelling to several courses and finding an exam centre after that.

Firebrand's accelerated courses are constantly reviewed. We ask our delegates for feedback after every course. We are official partners with leading vendors and therefore, we're provided with certification changes and updates, which we can then implement in our course delivery at a very early stage. This feedback is then analysed in view of changes or discrepancies. We will then address the topics mentioned and have a panel of subject matter experts provide us with valuable suggestions for improvement and solutions.

If you need to learn new skills and you want to be able to put them into practice quickly, then Firebrand is the right training company for you.

Our unique accelerated training method means that we are your fastest way to learn. By delivering training for up to 12 hours per day, seven days per week, with exam centres on-site, we ensure that you are trained and certified quicker than anywhere else, having spent less time out of the office away from the day job.

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