ITIL® 4 Practitioner: Problem Management

The ITIL® 4 Practitioner: Problem Management course is designed to help IT professionals develop the skills and knowledge needed to manage and resolve underlying issues that impact IT services. This course focuses on identifying the root causes of incidents, preventing their recurrence, and ensuring that IT services run with minimal disruption and maximum efficiency.

Participants will learn how to implement ITIL® 4-based problem management processes, use tools and techniques for root cause analysis, and proactively reduce the impact of problems on the business.

The course will also cover how to integrate problem management with other service management practices to enhance collaboration and improve service quality.

This course is essential for professionals who want to effectively manage problems within their IT environment, improve service stability, and contribute to the overall continuous improvement of IT services.

In just 1 day, you’ll also learn to:

• Understand the principles and practices of problem management.
  Identify and analyze the root causes of incidents to prevent recurrence.
• Implement effective problem management strategies using ITIL® 4.
• Apply problem-solving tools and techniques for root cause analysis.
  Integrate problem management with other service management processes.
• Drive continuous improvement through effective problem management practices.

This course will provide you with the practical skills to reduce incidents, enhance service reliability, and proactively manage problems within your IT environment.

Why choose Firebrand?

• Accelerated certification process ‚Äì Get certified in just 1 day
• Access to expert instructors with real-world experience.
• A hands-on, immersive learning environment for maximum retention.
• Flexible learning options and dedicated support.

At the end of this intensive course, you will sit for the PeopleCert ITIL® 4 Practitioner: Problem Management certification exam and, upon passing, obtain your certification.

Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.

Audience

This course is ideal for:

• IT professionals responsible for managing and resolving IT problems.
• Incident and problem managers aiming to reduce the impact of recurring incidents.
• Service managers and team leaders focused on improving service quality and stability.
• IT support staff involved in root cause analysis and problem resolution.
• Professionals responsible for driving continuous improvement in IT service management.
• Individuals pursuing ITIL® 4 certifications or looking to deepen their expertise in problem management.

ITIL® and The Swirl logo™ are registered trademarks of PeopleCert Group, used under permission of PeopleCert. All rights reserved.

• Module 1: Introduction to Problem Management
• Module 2: Problem Detection and Diagnosis
• Module 3: Root Cause Analysis and Resolution
• Module 4: Problem Control and Management of Known Errors
• Module 5: Integration with Other Service Management Practices
• Module 6: Driving Continuous Improvement through Problem Management

Before attending this accelerated course, you must have successfully completed the ITIL® 4 Foundation certification.

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

ITIL® 4 Practitioner: Problem Management Exam

• Duration: 30 minutes
• Format: Multiple choice; Closed book
• Number of questions: 20 questions
• Passing score: 13 out of 20 marks required to pass (65%)