ITIL® 4 Practitioner: Relationship Management

The ITIL® 4 Practitioner: Relationship Management course focuses on the essential skills and knowledge required to build and maintain positive, productive relationships with stakeholders, customers, and partners. This course will provide participants with practical tools and strategies to develop effective relationship management practices that align with ITIL® 4 principles, enhancing collaboration, communication, and trust.

Participants will learn how to manage relationships throughout the service lifecycle, from initial engagement to ongoing support, ensuring that stakeholder expectations are met and value is co-created. The course covers techniques for identifying and engaging key stakeholders, building trust, and addressing challenges in relationships to maximize service outcomes.

This course is vital for professionals who want to strengthen their relationship management capabilities, improve stakeholder satisfaction, and contribute to long-term business success.

In just 1 day, you’ll also learn to:

• Understand the principles and practices of relationship management in ITIL® 4.
• Identify key stakeholders and manage their expectations effectively.
• Build and maintain strong, collaborative relationships with customers, suppliers, and partners.
• Develop strategies to communicate clearly and address conflicts in relationships.
• Align relationship management practices with organizational goals and service delivery.
• Integrate relationship management into the broader IT service management framework.

By the end of this course, you will be equipped to develop and manage successful relationships that enhance service delivery, improve collaboration, and increase stakeholder satisfaction.

Why choose Firebrand?

• Accelerated certification process ‚Äì Get certified in just 1 day.
• Access to expert instructors with real-world experience.
• A hands-on, immersive learning environment for maximum retention.
• Flexible learning options and dedicated support.

At the end of this intensive course, you will sit for the PeopleCert ITIL® 4 Practitioner: Service Configuration Management certification exam and, upon passing, obtain your certification.

Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and access courseware, learn from certified instructors, and train in a distraction-free environment.

Audience

This course is ideal for:

• IT professionals responsible for managing relationships with customers, suppliers, and other stakeholders.
• Service managers and relationship managers focused on enhancing stakeholder engagement.
• Account managers and client-facing professionals who need to build trust and ensure value delivery.
• IT operations teams seeking to improve collaboration and communication with internal and external partners.
• Project managers and team leads aiming to strengthen relationships to drive successful project outcomes.
• Individuals pursuing ITIL 4 certifications or enhancing their expertise in relationship management.

ITIL® and The Swirl logo™ are registered trademarks of PeopleCert Group, used under permission of PeopleCert. All rights reserved.

• Module 1: Introduction to Relationship Management
• Module 2: Identifying and Engaging Stakeholders
• Module 3: Building and Maintaining Relationships
• Module 4: Communication and Conflict Management
• Module 5: Aligning Relationship Management with Organizational Goals
• Module 6: Integrating Relationship Management with Other ITIL Practices

Before attending this accelerated course, you must have successfully completed the ITIL® 4 Foundation certification as a pre-requisite to take the ITIL® 4 Practitioner-level course.

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

ITIL® 4 Practitioner: Relationship Management Exam

• Duration: 30 minutes
• Format: Multiple choice; Closed book
• Number of questions: 20 questions
• Passing score: 13 out of 20 marks required to pass (65%)