ITIL® Foundation Bridge (Version 5)
Delve into what's new in ITIL 5 without repeating existing knowledge and become certified with Firebrand.
ITIL® Accredited Training Organisation
Exam
Exam fees included
Course code
itilfb
Course pricing varies based on delivery method and location.
Why choose Firebrand
150,000 +
professionals trained worldwide
25+
years of delivering accredited IT training
Top 20
IT training company globally
70%
of learners return for another course
What you’ll learn
ITIL® Foundation Bridge (Version 5) is intended for candidates who have successfully achieved the ITIL 4 Foundation certification (or any ITIL 4 higher-level certification except Cloud and Sustainability) and wish to transition to ITIL Foundation (Version 5).
This bridge syllabus focuses exclusively on the new, changed, and expanded concepts introduced in Version 5 and does not reassess topics that remain unchanged from ITIL 4 Foundation.
At the end of this course, you will sit the official ITIL® exam, covered by the Firebrand Certification Guarantee. Upon passing this exam, you will become certified.
At Firebrand, we are proud to be an official ITIL® Accredited Training Organisation (ATO). By studying with us, you will access the latest official courseware, learn from certified instructors, and train in a distraction-free environment.
On this course, you will delve into:
Key concepts of digital product and service management not addressed in ITIL 4 Foundation
An overview of the ITIL (Version 5) framework, including updates and additions to core models, and fundamental concepts
How these elements are used to create, deliver, and continually improve products and services
How the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary ways of working
What you’ll learn
ITIL® and The Swirl Logo™ are registered trademarks of PeopleCert, used under permission of PeopleCert Ltd, 2026. All rights reserved.
Who is this course for?
This course is intended for:
All ITIL 4 certification holders seeking a fast, efficient way to understand what has changed in ITIL Foundation (Version 5)
Professionals at all levels and across all types of organizations involved in digital product and service management, including early-career professionals and non-IT roles
Curriculum
7 domains- ●1.1 Product and service management
- ●1.2 Service offering
- ●1.3 Value co creation
- ●1.4 Service relationships
- ●2.1 Introduction to the ITIL Four Dimensions of Product and Service Management
- ●2.2 Internal factors and External factors
- ●3.1 Introduction to ITIL Product and Service Lifecycle
- ●3.2 Purpose of the ITIL Product and Service Lifecycle management activities
- ●4.1 Components of the ITIL Value System
- ●4.2 The ITIL Guiding Principles
- ●4.3 Governance
- ●4.4 Value chain
- ●4.5 Management practices
- ●4.6 The ITIL Continual Improvement Model
- ●5.1 Key concepts of value stream mapping and management
- ●5.2 Purpose of value stream mapping and management
Prerequisites
Any ITIL 4 certification, excluding:
ITIL 4 Specialist: Acquiring and Managing Cloud Services
ITIL 4 Specialist: Sustainability in Digital and IT
Exam info
Our course includes approved courseware, labs, practice exams, as well as the voucher for the official ITIL® exam.
At the end of this course, you will take the official ITIL® Foundation Bridge Version 5 exam, covered by the Firebrand Certification Guarantee.
Material allowed: This is an open-book exam. The ITIL Foundation (Version 5) Official Book should be used (and candidates can make notes inside the book), but no other material is allowed.
Exam duration: 30 minutes. Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, that is 38 minutes in total.
Number of questions: 20
Format: Multiple-choice
Pass mark: 13 (65%)
Domain weighting:
1. Key ITIL terms and definitions (Version 5)
30%
2. The ITIL Four Dimensions of Product and Service Management
10%
3. The ITIL Product and Service Lifecycle
25%
4. The ITIL Value System
20%
5. Value stream identification, mapping, and management
10%
70% of our customers return to book more training. Here's why.
Interested in this course?
Speak to one of our learning advisors for information on upcoming course dates, pricing, delivery options and team training.
No obligation • Free consultation
Talk to a Firebrand expert
Get personalised guidance from our learning advisors and discover the best way to achieve your training goals.
- Course recommendations
- Flexible training options
- Team and private delivery available
Train your team
Since 2001 we’ve trained 150,000+ employees from thousands of large and small organisations, saving them more than one million hours in training time.