ITIL® AI Governance (Version 5)
Learn to govern AI responsibly, effectively, and at scale with Firebrand.
ITIL® Accredited Training Organisation
Exam
Exam fees included
Course code
itilaig
Course pricing varies based on delivery method and location.
Why choose Firebrand
150,000 +
professionals trained worldwide
25+
years of delivering accredited IT training
Top 20
IT training company globally
70%
of learners return for another course
What you’ll learn
This ITIL® AI Governance (Version 5) course provides you with practical guidance for governing AI responsibly, effectively, and at scale – helping you capture the benefits of AI while managing its risks.
This training programme helps you understand how to:
Establish clear oversight and accountability for AI across various business functions
Balance innovation, ethics, and compliance without compromising speed or agility
Remain human-centric so people stay in meaningful control of AI outcomes
Scale AI responsibly to turn your ambition into measurable, sustainable value
This course also helps you develop a common language across business teams, allowing you to align governance, build trust, and accelerate responsible AI adoption.
This course is relevant for every business, for every role, for every professional.
At the end of this course, you will sit the official ITIL® AI Governance exam, covered by the Firebrand Certification Guarantee. Upon passing this exam, you will become certified.
At Firebrand, we are proud to be an official ITIL® Accredited Training Organisation (ATO). By studying with us, you will access the latest official courseware, learn from certified instructors, and train in a distraction-free environment.
On this course, you will learn to:
Apply proven models, tools and practical guidance immediately across AI-enabled products, services, operations and decision-making
Explore why AI governance matters and its role in responsible AI adoption
Maximize AI's value while managing accountability, trust, and risk
Understand the capabilities that influence AI adoption and use
Determine AI governance approaches based on organizational context, needs, and risk
Explore how AI governance supports AI-enabled products, services, operations and decision-making
What you’ll learn
ITIL® and The Swirl Logo™ are registered trademarks of PeopleCert, used under permission of PeopleCert Ltd, 2026. All rights reserved.
Who is this course for?
This course is designed for:
Professionals with AI (delivery) responsibility, including product managers, service managers, service designers, project and programme managers, transformation leads, implementation leaders, operations managers, SREs, and DevOps leaders
Professionals responsible for introducing, embedding, or managing AI at scale across products, services, projects, programmes, and organizational workflows
Curriculum
4 domains- ●1.1 ITIL
- ●1.2 Governance
- ●2.1 Introduction to AI
- ●2.2 AI value in industries and organizational functions
- ●2.3 The ITIL AI Capability Model (6C model)
- ●2.4 AI risks and challenges
- ●2.5 AI and strategy
- ●3.1 AI governance key terms and concepts
- ●3.2 The ITIL AI Governance Improvement Model and governance patterns
- ●3.3 Assessing and stress-testing AI governance readiness (Assess and stress-test step)
- ●3.4 Defining governance requirements and designing adjustments (Define and design step)
- ●3.5 Implementing AI governance improvements (Implement step)
- ●3.6 Maintaining, assuring, and improving AI governance (Maintain step)
- ●3.7 Governance orientation, stewardship, and continual improvement
- ●3.8 Compliance, regulation, and external alignment
- ●4.1 Scenario context and governance baseline
- ●4.2 Assessing and stress-testing AI governance readiness
- ●4.3 Defining governance requirements and designing adjustments
- ●4.4 Implementing AI governance improvements
- ●4.5 Maintaining the AI governance system
- ●4.6 Holistic and end-to-end scenario application
Prerequisites
There are no prerequisites to attend this course.
Exam info
Our course includes approved courseware, labs, practice exams, as well as the voucher for the official ITIL® 5 exam.
At the end of this course, you will take the official ITIL® AI Governance (Version 5) exam, covered by the Firebrand Certification Guarantee.
Material allowed: This is an open-book exam. The ITIL AI Governance (Version 5) Official Book should be used (and candidates can make notes inside the book), but no other material is allowed.
Exam duration: 90 minutes. Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, that is 113 minutes in total.
Number of questions: 40
Question type: Multiple-choice
Format: Scenario, Transformation
Pass mark: 28 (70%)
Domain weighting:
1. Key terms and concepts
10%
2. AI fundamentals
30%
3. AI governance
45%
4. Practical application of AI governance
15%
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FAQs
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