ISO 20000 Lead Auditor — IT Service Management
Code: iso200la

What you'll learn

Get ISO 20000 Lead Auditor certified 40% faster than traditional training, on this official PECB (Professional Evaluation and Certification Board) course.
In just three days, you'll learn how to manage a team of auditors by applying widely-recognised audit principles, procedures and techniques. Prove you have the knowledge needed to audit an IT Service Management System (ITSMS) based on the ISO 20000 standard.
You'll learn:
- How to perform an ISO 20000 internal audit, following the ISO 19011 guidelines
- How to perform an ISO 20000 certification audit, following the ISO 19011 guidelines and ISO 17021 specifications
- The necessary expertise to manage an SMS audit team
- Operation of a service management system that conforms to ISO 20000
- The relationships between ISO/IEC 20000-1, ISO/IEC 20000-2 and ITIL
Become a certified Lead Auditor faster than anywhere else
Master audit techniques and get ISO 20000 trained in only 3-days. Prove you can conduct an audit efficiently by learning how to manage audit teams, communicate with customers and provide effective conflict resolutions.
This course has been developed in-line with:
- ISO 20000-2: Guidelines for the implementation of an ITSMS
- ISO 10006: Quality management systems - Guidelines for quality management in projects
- ITIL
As of March 2023, PECB have partnered with Credly to offer you the chance of earning a digital badge upon completing your certification.
You'll get one year's free membership of PECB (Professional Evaluation and Certification Board) - which usually costs around £300. You can also apply for the following certifications, depending on your level of experience:
- Certified ISO/IEC 20000 Provisional Auditor
- Certified ISO/IEC 20000 Auditor
- Certified ISO/IEC 20000 Lead Auditor
Curriculum
21 modulesIntroduction to Service Management System (SMS) concepts as required by ISO 20000
- Normative, regulatory and legal framework related to Service Management
- Fundamental principles of Information Technology Service
- The ISO 20000 certification process
- Understanding an Information Technology Service Management System (SMS)
- Detailed presentation of the clauses 4 to 10 of ISO 20000-1
Planning and Initiating an ISO 20000 audit
- Understanding fundamental audit concepts and principles
- Audit approach based on evidence and on risk
- How to prepare for an an ISO 20000 certification audit
- SMS documentation audit
- Conducting an opening meeting
Conducting an ISO 20000 audit
- Communication during the audit
- Audit procedures: observation, document review, interview, sampling techniques, technical verification, corroboration and evaluation
- Audit test plans
- Formulation of audit findings
- Documenting non-conformities reports
Concluding and ensuring the follow-up of an ISO 20000 audit
- Audit documentation
- Quality review
- How to conducting a closing meeting and conclusion of an ISO 20000 audit
- Evaluation of corrective action plans
- What is the ISO 20000 Surveillance audit?
- ISO 20000 internal audit management program
Prerequisites
We recommend that you have basic knowledge of ISO 20000, or some knowledge of IT Service Management concepts.
Exam info
You'll sit the following exam during the course:
- PECB Certified ISO / IEC 20000 Lead Auditor
Course Dates
Sorry, there are currently no dates available for this course. Please submit an enquiry and one of our team will contact you about potential future dates or alternative options.
FAQs
4 questionYes, we do provide courses suitable for beginners. However, Firebrand's accelerated courses aren't easy and it's essential that you are interested and actively pursuing a career in IT.
Traditional training providers usually run their courses from 9am to 5pm. At Firebrand Training we maximise the number of learning hours to minimise the number of training days, so you’ll be back to your job as quickly as possible. You don’t waste time travelling to several courses and finding an exam centre after that.
Firebrand's accelerated courses are constantly reviewed. We ask our delegates for feedback after every course. We are official partners with leading vendors and therefore, we're provided with certification changes and updates, which we can then implement in our course delivery at a very early stage. This feedback is then analysed in view of changes or discrepancies. We will then address the topics mentioned and have a panel of subject matter experts provide us with valuable suggestions for improvement and solutions.
If you need to learn new skills and you want to be able to put them into practice quickly, then Firebrand is the right training company for you.
Our unique accelerated training method means that we are your fastest way to learn. By delivering training for up to 12 hours per day, seven days per week, with exam centres on-site, we ensure that you are trained and certified quicker than anywhere else, having spent less time out of the office away from the day job.
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