ISO 20000 Lead Auditor — IT Service Management

Code: iso200la

What you'll learn

Get ISO 20000 Lead Auditor certified 40% faster than traditional training, on this official PECB (Professional Evaluation and Certification Board) course.

In just three days, you'll learn how to manage a team of auditors by applying widely-recognised audit principles, procedures and techniques. Prove you have the knowledge needed to audit an IT Service Management System (ITSMS) based on the ISO 20000 standard.

You'll learn:

How to perform an ISO 20000 internal audit, following the ISO 19011 guidelines
How to perform an ISO 20000 certification audit, following the ISO 19011 guidelines and ISO 17021 specifications
The necessary expertise to manage an SMS audit team
Operation of a service management system that conforms to ISO 20000
The relationships between ISO/IEC 20000-1, ISO/IEC 20000-2 and ITIL

Become a certified Lead Auditor faster than anywhere else

Master audit techniques and get ISO 20000 trained in only 3-days. Prove you can conduct an audit efficiently by learning how to manage audit teams, communicate with customers and provide effective conflict resolutions.

This course has been developed in-line with:

ISO 20000-2: Guidelines for the implementation of an ITSMS
ISO 10006: Quality management systems - Guidelines for quality management in projects
ITIL

As of March 2023, PECB have partnered with Credly to offer you the chance of earning a digital badge upon completing your certification.

You'll get one year's free membership of PECB (Professional Evaluation and Certification Board) - which usually costs around ¬£300. You can also apply for the following certifications, depending on your level of experience:

Certified ISO/IEC 20000 Provisional Auditor
Certified ISO/IEC 20000 Auditor
Certified ISO/IEC 20000 Lead Auditor

Curriculum

21 modules

Introduction to Service Management System (SMS) concepts as required by ISO 20000

Normative, regulatory and legal framework related to Service Management
Fundamental principles of Information Technology Service
The ISO 20000 certification process
Understanding an Information Technology Service Management System (SMS)
Detailed presentation of the clauses 4 to 10 of ISO 20000-1

Planning and Initiating an ISO 20000 audit

Understanding fundamental audit concepts and principles
Audit approach based on evidence and on risk
How to prepare for an an ISO 20000 certification audit
SMS documentation audit
Conducting an opening meeting

Conducting an ISO 20000 audit

Communication during the audit
Audit procedures: observation, document review, interview, sampling techniques, technical verification, corroboration and evaluation
Audit test plans
Formulation of audit findings
Documenting non-conformities reports

Concluding and ensuring the follow-up of an ISO 20000 audit

Audit documentation
Quality review
How to conducting a closing meeting and conclusion of an ISO 20000 audit
Evaluation of corrective action plans
What is the ISO 20000 Surveillance audit?
ISO 20000 internal audit management program

Prerequisites

We recommend that you have basic knowledge of ISO 20000, or some knowledge of IT Service Management concepts.

Exam info

You'll sit the following exam during the course:

PECB Certified ISO / IEC 20000 Lead Auditor

Course Dates

Sorry, there are currently no dates available for this course. Please submit an enquiry and one of our team will contact you about potential future dates or alternative options.

FAQs

4 question

Yes, we do provide courses suitable for beginners. However, Firebrand's accelerated courses aren't easy and it's essential that you are interested and actively pursuing a career in IT.

Traditional training providers usually run their courses from 9am to 5pm. At Firebrand Training we maximise the number of learning hours to minimise the number of training days, so you’ll be back to your job as quickly as possible. You don’t waste time travelling to several courses and finding an exam centre after that.

Firebrand's accelerated courses are constantly reviewed. We ask our delegates for feedback after every course. We are official partners with leading vendors and therefore, we're provided with certification changes and updates, which we can then implement in our course delivery at a very early stage. This feedback is then analysed in view of changes or discrepancies. We will then address the topics mentioned and have a panel of subject matter experts provide us with valuable suggestions for improvement and solutions.

If you need to learn new skills and you want to be able to put them into practice quickly, then Firebrand is the right training company for you.

Our unique accelerated training method means that we are your fastest way to learn. By delivering training for up to 12 hours per day, seven days per week, with exam centres on-site, we ensure that you are trained and certified quicker than anywhere else, having spent less time out of the office away from the day job.

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