Master the best practices for implementing and managing an IT Service Management System - as specified in ISO/IEC 20000-1:2005 - in just 2 days.
On this accelerated ISO 20000 Foundation course, you’ll study the IT Service Management processes, including: planning and implementing new and changed services, service delivery, relationship management, problem resolution, control processes, and release processes.
You’ll be introduced to the ISO 20000 family of standards and study:
You’ll take the PECB Certified ISO/IEC 20000 Foundation exam as part of your accelerated course. This exam is covered by your Certification Guarantee.
If you are responsible for the implementation of the ISO 20000 standard, this 2-day course is ideal for you. This course is also beneficial for:
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
This information has been provided as a helpful tool for candidates considering training. Courses that include certification come with a Certification Guarantee. Pass first time or train again for free (just pay for accommodation, exams and incidental costs). We do not make any guarantees about personal successes or benefits of obtaining certification. Benefits of certification determined through studies do not guarantee any particular personal successes.
Introduction to Service Management System (SMS) concepts as required by ISO 20000
Implementing the IT service management processes based on ISO 20000 and Certification Exam
You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:
The PECB Certified ISO/IEC 20000 Foundation exam meets the requirements of the PECB Examination and Certification Programme (ECP).
This one-hour exam covers the following competence domains:
Firebrand Training offers top-quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on their studies and certification goals.
Our instructors teach to accommodate every student's learning needs through individualised instruction, hands-on labs, lab partner and group exercises, independent study, self-testing, and question/answer drills.
Firebrand Training has dedicated, well-equipped educational facilities where you will attend instruction and labs and have access to comfortable study and lounging rooms. Our students consistently say our facilities are second-to-none.
We’re currently migrating from printed to digital courseware. Some courseware is already available in digital, while other books remain in printed form. To find out if this course is digital, call us on 080 80 800 888.
There are several benefits of easy-to-use digital courseware: downloads are immediate, and you’ll always have your courseware available wherever you are. You won’t need to wait for a printed book to be delivered before you start learning – and it’s better for the environment. You can choose to download the courseware to your own device, or borrow one of ours.
Considering a Microsoft course? Always have the most up-to-date Microsoft digital courseware with ‘Fresh Editions’. This gives you access to all versions of digital courseware – you’ll receive updates and revisions of your textbook, at no charge, for the life of that course.
Should a student complete a Firebrand Training Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodations and vendor exam fees.
There are no prerequisites for this accelerated course.
Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.
Just call us on 080 80 800 888 and speak to one of our enrolment consultants.
Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.
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27/5/2019 (Monday) |
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30/9/2019 (Monday) |
1/10/2019 (Tuesday) |
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11/11/2019 (Monday) |
12/11/2019 (Tuesday) |
Limited availability |
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3/2/2020 (Monday) |
4/2/2020 (Tuesday) |
Open |
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16/3/2020 (Monday) |
17/3/2020 (Tuesday) |
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Here's the Firebrand Training review section. Since 2001 we've trained exactly 72,589 students and asked them all to review our Accelerated Learning. Currently, 96.75% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"Very good trainer - very knowledgeable and experienced. Maintained my interest throughout the course. Good mix of attendees from various backgrounds, too. "
Craig Jameson, HM Passport Office. - ISO 27001 Lead Auditor - Information Security Management (3 days) (2018.4.18 to 2018.4.20)
"This is the second course I have attended at Firebrand. They provide excellent training without large amounts of time out of the office!"
Chris Ward, Purple Wombat Security. - ISO 27001 Lead Implementer - Information Security Management (3 days) (2018.3.26 to 2018.3.28)
"I really enjoyed my training at Firebrand. It was very engaging and interactive with very friendly and approachable staff"
Jamie Scott, Nissan. - ISO 27001 Foundation - Information Security Management (2 days) (2018.1.25 to 2018.1.26)
"I would recommend the accelerated training with Firebrand. It was comprehensive and well structured with good facilities at the training centre. "
Chris Porton. - ISO 27001 Lead Auditor - Information Security Management (3 days) (2017.10.2 to 2017.10.4)
"Every time we come to Firebrand we always have a brilliant time learning & making new friends."
Amy Hooper. - ISO 27001 Lead Auditor - Information Security Management (3 days) (2017.10.2 to 2017.10.4)
"A repeat customer due to Firebrands well structured, expertly delivered and fun training."
Chris Green, Evasec Ltd. - ISO 27001 Lead Auditor - Information Security Management (3 days) (2017.7.5 to 2017.7.7)
""Wonderful. The instructor was excellent and very comprehensive.""
Anonymous - ISO 27001 Lead Auditor - Information Security Management (3 days) (2017.7.5 to 2017.7.7)
"Im really pleased I chose Firebrand above other options to complete my ISO27LI course. The trainer was fantastic. The Firebrand facilities and team are perfect for creating a relaxed environment to learn in."
Samantha Spiro. - ISO 27001 Lead Implementer - Information Security Management (3 days) (2017.5.3 to 2017.5.5)
"Well organised, enthusiastic trainer in a nice environment with great food!"
Josh Evans, Anglian Water. - ISO 27001 Lead Implementer - Information Security Management (3 days) (2017.5.3 to 2017.5.5)
"Iso training has been interesting and given me new insight. The intense learning experience is truly amazing and gives value for money. "
Diana Hierbæk, Region Hovedstaden. - ISO 27001 Lead Auditor - Information Security Management (3 days) (2017.1.4 to 2017.1.6)
"This was the latest in a number of courses that I have attended at Firebrand. The instructors are superb and the environment is tuned for learning. I have no hesitation in recommending Firebrand for intensive training."
M.N, Agincourt Partners Ltd. - ISO 27001 Lead Implementer - Information Security Management (3 days) (2016.5.9 to 2016.5.11)
"Having never been on an accelerated course before, I was unsure how effective they would be. After attending my first Firebrand course I would highly recommend the approach to others."
Lyn Jones, Oracle. - ISO 27001 Lead Auditor - Information Security Management (3 days) (2016.5.4 to 2016.5.6)
"Does what it says on the tin!
"
V.R. - ISO 27001 Lead Auditor - Information Security Management (3 days) (2015.11.4 to 2015.11.6)
"The course was well planned. The administration processes were very good. The course was well run in a good learning environment."
Anonymous - ISO 27001 Lead Auditor - Information Security Management (3 days) (2015.9.2 to 2015.9.4)
"Really enjoyed the course, instruction and topic"
Anonymous - ISO 27001 Lead Auditor - Information Security Management (3 days) (2015.9.2 to 2015.9.4)
"An intense but worthwhile experience."
Anonymous - ISO 27001 Lead Auditor - Information Security Management (3 days) (2015.9.2 to 2015.9.4)
"From start to finish this has been my best experience when training. From the accommodation to the training facilities, everything you need is here. If you want to take your training seriously, use Firebrand."
James Byrne, EDF ENERGY - RUSSELL. - ISO 27001 Lead Implementer - Information Security Management (3 days) (2015.8.5 to 2015.8.7)
"Nice atmosphere for learning, no distractions except for the food which is tempting."
Funmi Inije, DLA Piper. - ISO 27001 Lead Auditor - Information Security Management (3 days) (2015.7.13 to 2015.7.15)
"Firebrand is my first choice for any IT-related training.
"
Anonymous - ISO 27001 Lead Implementer - Information Security Management (3 days) (2015.5.20 to 2015.5.22)
"It's good for technical courses that require understanding as instructors provide adequate illustrative examples."
Dimitrios Papadopoulos, Gemalto BV. - ISO 27001 Lead Implementer - Information Security Management (3 days) (2015.5.20 to 2015.5.22)
"A practical way to learn besides work responsibilities. Provides you great focus and attention."
Laszlo Krnacs, Cembra Money Bank AG. - ISO 22301 Lead Implementer - Business Continuity Management (3 days) (2015.4.8 to 2015.4.10)
"Firebrand was able to accept a late booking on the Friday before Sunday when the course started. I arrived with no knowledge of ISO and left with enough knowledge for the exam.
This course is well worthwhile with the LI course to be taken next."
David Wheeler, Amazing IT Ltd. - ISO 27001 Lead Auditor - Information Security Management (3 days) (2015.3.9 to 2015.3.11)
"I would thoroughly recommend Firebrand. This is the second time I have used them and Ive been very pleased with the quality of the training and facilities."
Chris Lyth, ARUP. - ISO 27001 Lead Auditor - Information Security Management (3 days) (2015.3.9 to 2015.3.11)
"High quality training in an environment conducive to learning."
Anonymous - ISO 27001 Lead Auditor - Information Security Management (3 days) (2015.3.9 to 2015.3.11)
"High quality training delivered from an excellent location by high quality instructors."
Steven Witty, Leidos. - ISO 27001 Lead Auditor - Information Security Management (3 days) (2015.3.9 to 2015.3.11)
"Firebrand delivers intensive training in a short time frame enabling students to get the most out of the course in the shortest possible time without feeling rushed."
Simon Dent, MOD. - ISO 27001 Lead Auditor - Information Security Management (3 days) (2015.3.9 to 2015.3.11)
"The ISO27001 LA course is highly recommended as you progress your career in IT audit. Firebrand's training makes it an easy, understandable experience."
Mital Desai, Vodafone. - ISO 27001 Lead Auditor - Information Security Management (3 days) (2015.3.9 to 2015.3.11)
"I was keen to get good knowledge of ISMS practices as quickly as possible. As a project management contractor I have limited time available for study so I needed a quick course that would allow me to hit ground. Firebrand met my expectation and I feel confident to undertake the exam."
Anonymous - ISO 27001 Lead Implementer - Information Security Management (3 days) (2015.2.4 to 2015.2.6)
"Great training exprience."
Martyn Sowerby, Nissan. - ISO 27001 Lead Implementer - Information Security Management (3 days) (2015.2.4 to 2015.2.6)
"The course was taught very well in an environment where discourse and personal experience played a key part."
Mo Makanjuola, Desander Consulting Ltd. - ISO 27001 Lead Implementer - Information Security Management (3 days) (2015.2.4 to 2015.2.6)
"Well presented course, delivered professionally and in a manner designed to be engaging."
Steven Witty, Leidos. - ISO 27001 Lead Implementer - Information Security Management (3 days) (2015.2.4 to 2015.2.6)
"Good tutors and very knowledgeable. Good set-up in regards to accomodation, food and training"
Simon West, Certegy Card Services. - ISO 27001 Lead Implementer - Information Security Management (3 days) (2015.2.4 to 2015.2.6)
"A comprehensive and well resourced training experience."
Matthew Carr, MOD - DSAS. - ISO 27001 Lead Implementer - Information Security Management (3 days) (2015.2.4 to 2015.2.6)
"Very good content excellent trainers."
Simon Fisher, IRM PLC. - ISO 27001 Lead Auditor - Information Security Management (3 days) (2015.1.7 to 2015.1.9)
"Please do not use company name
My overall training experience was excellent. The training facilities are fantastic (love the xboxes) and very functional.
The instructor delivered the material with utmost professionalism and expert knowledge of the subject matter.
The accommodation was modest but adequate and functional. The food in the hotel was outstanding."
Colin Griffiths. - ISO 27001 Lead Auditor - Information Security Management (3 days) (2015.1.5 to 2015.1.7)
"Firebrand provides a total immersion learning experience and a real sense of a highly professional learning environment geared to ensuring your success."
Ciaran Keny, Macnamara ICT Ltd. - ISO 27001 Lead Auditor - Information Security Management (3 days) (2015.1.7 to 2015.1.9)
"Fantastic course to furnish you with skills to audit and not only under the ISO27001 syllabus but all audits.
The content of the ISO27001 material was in depth and provided a working understanding of ISO27001 systems and methodologies without having done the foundation of implementer courses."
E.C, Utilita Energy. - ISO 27001 Lead Auditor - Information Security Management (3 days) (2014.11.17 to 2014.11.19)
"I found the training & accommodation first class."
Mark Holmes, Lockheed Martin. - ISO 27001 Lead Auditor - Information Security Management (3 days) (2014.11.17 to 2014.11.19)
"I have used Firebrand training 4 times now and the instructors and facilities are very good"
Nicholas Proctor, self funding. - ISO 27001 Lead Auditor - Information Security Management (3 days) (2014.11.17 to 2014.11.19)
"Overall a well delivered course, covering all aspects of the ISO 27001, delivered in a well proportioned way."
Ian Rutland, Mercury Solutions Ltd. - ISO 27001 Lead Auditor - Information Security Management (3 days) (2014.7.14 to 2014.7.16)
"Excellent accommodation and learning environment for professional training. Highly recommended."
Lisa Pendlebury, Pendlebury Consulting. - ISO 27001 Lead Auditor - Information Security Management (3 days) (2014.7.14 to 2014.7.16)
"Firebrand is my "Go to" training company"
Chris Ennis, Actica Consulting Ltd. - ISO 27001 Lead Auditor - Information Security Management (3 days) (2014.7.14 to 2014.7.16)
"In only 2.5 days I regained insight in ISO 22301 and its aspects"
Christiane Ganske, System Vertrieb Alexander GmbH. - ISO 22301 Lead Implementer - Business Continuity Management (3 days) (2014.3.3 to 2014.3.5)
"An intensive hit excellent course that explained how to implement ISO27001 in a straightforward manner."
Anthony Barrett, Avanta Enterprise Ltd. - ISO 27001 Lead Implementer - Information Security Management (3 days) (2014.2.3 to 2014.2.5)
"This is the second course i have done with Firebrand and again the course instructor and materials provided were of a high standard."
Paul Bird, Nissan Europe. - ISO 27001 Lead Implementer - Information Security Management (3 days) (2014.2.3 to 2014.2.5)
"I would recommend firebrand in regards to overall organisation of training, accomodation and food!
like the fact that i you fail the exam the exam you can resit the course in 12 months."
Anonymous, BonPaul - ISO 27001 Lead Auditor - Information Security Management (3 days) (2013.11.25 to 2013.11.27)
"Very good training course, enhanced by an excellent and interesting presenter"
Paul Bird, Nissan Europe. - ISO 27001 Lead Implementer - Information Security Management (3 days) (2013.8.5 to 2013.8.7)
"A worthwhile period of training and study in an excellent training environment."
Matthew Brooks, Natixis. - ISO 22301 Lead Implementer - Business Continuity Management (3 days) (2013.6.10 to 2013.6.12)
"Great Course, Professional Atmosphere."
Ludo Claes, na. - ISO 22301 Lead Implementer - Business Continuity Management (3 days) (2013.6.10 to 2013.6.12)
"Intensive training but well worth the time. No stone left unturned - brilliant!"
Benedict Olaoya, n/a. - ISO 27001 Lead Auditor - Information Security Management (3 days) (2013.3.25 to 2013.3.27)
