ISO 20000 Foundation — IT Service Management

What you'll learn

Master the best practices for implementing and managing an IT Service Management System - as specified in ISO/IEC 20000-1:2018 - in just 1 day.

On this accelerated ISO 20000 Foundation course, you’ll study the IT Service Management processes, including: planning and implementing new and changed services, service delivery, relationship management, problem resolution, control processes, and release processes.

You’ll be introduced to the ISO 20000 family of standards and study:

Understand the basic service management concepts, definitions, and approaches
Get acquainted with the ISO/IEC 20000-1 requirements for a service management system
Develop a general understanding of how an organization can meet the requirements of ISO/IEC 20000-1

You’ll take the PECB Certified ISO/IEC 20000 Foundation exam as part of your accelerated course. This exam is covered by your Certification Guarantee.

As of March 2023, PECB have partnered with Credly to offer you the chance of earning a digital badge upon completing your certification.

If you are responsible for the implementation of the ISO 20000 standard, this 1-day course is ideal for you. This course is also beneficial for:

Auditors
Members of an IT Service team
Technicians involved in operations related to an SMS
Those who want to learn about the processes of a Service Management System (SMS)

Curriculum

12 modules

Introduction to Service Management System (SMS) concepts as required by ISO 20000

Introduction to the ISO 20000 family of standards
Introduction to management systems and the process approach
Fundamental principles in IT Service Management
General requirements presentation of ISO/IEC 20000-1:2018 clauses
Implementation phases of the ISO/IEC 20000:2018 framework
Continual improvement of IT management
Conducting an ISO/IEC 20000-1:2018 certification audit

Implementing the IT service management processes based on ISO 20000 and Certification Exam

Planning and implementing change management
Supplier management
Relationship management
Problem management
Release management

Prerequisites

There are no prerequisites for this accelerated course.

Exam info

You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:

PECB Certified ISO/IEC 20000 Foundation exam

The PECB Certified ISO/IEC 20000 Foundation exam meets the requirements of the PECB Examination and Certification Programme (ECP).

This one-hour exam covers the following competence domains:

Domain 1: Fundamental principles and concepts of IT Service
Domain 2: IT Service Management System (SMS)

Course Dates

Sorry, there are currently no dates available for this course. Please submit an enquiry and one of our team will contact you about potential future dates or alternative options.

FAQs

4 question

Yes, we do provide courses suitable for beginners. However, Firebrand's accelerated courses aren't easy and it's essential that you are interested and actively pursuing a career in IT.

Traditional training providers usually run their courses from 9am to 5pm. At Firebrand Training we maximise the number of learning hours to minimise the number of training days, so you’ll be back to your job as quickly as possible. You don’t waste time travelling to several courses and finding an exam centre after that.

Firebrand's accelerated courses are constantly reviewed. We ask our delegates for feedback after every course. We are official partners with leading vendors and therefore, we're provided with certification changes and updates, which we can then implement in our course delivery at a very early stage. This feedback is then analysed in view of changes or discrepancies. We will then address the topics mentioned and have a panel of subject matter experts provide us with valuable suggestions for improvement and solutions.

If you need to learn new skills and you want to be able to put them into practice quickly, then Firebrand is the right training company for you.

Our unique accelerated training method means that we are your fastest way to learn. By delivering training for up to 12 hours per day, seven days per week, with exam centres on-site, we ensure that you are trained and certified quicker than anywhere else, having spent less time out of the office away from the day job.

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