ISO 20000 Foundation — IT Service Management

Code: iso200f

What you'll learn

PECB Titanium Partner

During this accelerated one-day ISO 20000 Foundation course, you’ll gain a solid understanding of the key principles, concepts, and requirements of IT Service Management (ITSM) based on ISO/IEC 20000.

Led by expert instructors, this course provides a structured introduction to ITSM, covering the purpose, benefits, and structure of ISO/IEC 20000. Through interactive sessions and practical examples, you’ll explore how ISO 20000 helps organisations establish, implement, maintain, and improve a Service Management System (SMS).

By completing this Foundation course, you’ll be prepared to contribute to ISO/IEC 20000 initiatives within your organisation and support the delivery of consistent, reliable, and high-quality IT services. Earning the PECB ISO 20000 Foundation certification validates your knowledge of IT Service Management best practices and demonstrates your commitment to improving IT service delivery and customer satisfaction.

Throughout this course, you will:

Understand the basic service management concepts, definitions, and approaches
Get acquainted with the ISO/IEC 20000-1 requirements for a service management system
Develop a general understanding of how an organisation can meet the requirements of ISO/IEC 20000-1

With Firebrand’s Lecture | Lab | Review methodology, you’ll certify while gaining access to official courseware, expert instruction, and an immersive, distraction-free learning environment.

As part of the course, you’ll take the ISO 20000 Foundation exam, backed by our Certification Guarantee for added confidence. Additionally, upon certification, you’ll earn a digital badge, enhancing your professional credibility in IT Service Management.

Why choose Firebrand?

Flexible Delivery Options: Choose between classroom-based training or virtual instructor-led sessions, with delivery options to suit your needs and schedule
Comprehensive Certification Preparation: Covers the PECB exam topics with integrated study materials and practice exercises
Interactive Learning: Includes workshops, case studies, and group discussions to apply concepts practically
Experienced Instructors: Led by certified trainers with extensive industry experience

Audience

This training course is intended for:

Managers and consultants seeking to acquaint themselves with ISO/IEC 20000-1 requirements for an SMS
Personnel responsible for managing, maintaining, and improving services and service delivery capabilities
Aspiring professionals seeking knowledge about basic concepts of service management
Members of SMS implementation and operation teams
Individuals wishing to pursue a career in service management

Curriculum

9 modules

Standards and introduction to ISO/IEC 20000-1
Fundamental concepts and principles of a Service Management System
Context of the organization
Leadership
Planning
Support for the SMS
Operation
Performance evaluation
Improvement

Prerequisites

There are no prerequisites to participate in this training course.

Exam info

At the end of this course, you'll sit the PECB Certified ISO/IEC 20000 Foundation examination, covered by our Certification Guarantee.

Duration: 60 minutes (1 hour)
Format: Multiple-choice questions, closed-book
Number of Questions: 40
Pass Score:70%
CPD points available: 14 CPD points available upon completion
Digital Badge: PECB have partnered with Credly to offer you the chance of earning a digital badge upon completing your certification.

Competency domains covered during the examination include:

Domain 1: Fundamental concepts and principles of Service Management and the SMS based on ISO/IEC 20000-1
Domain 2: ISO/IEC 20000-1 requirements for an SMS – Clauses 4 to 10

Course Dates

Sorry, there are currently no dates available for this course. Please submit an enquiry and one of our team will contact you about potential future dates or alternative options.

FAQs

4 question

Yes, we do provide courses suitable for beginners. However, Firebrand's accelerated courses aren't easy and it's essential that you are interested and actively pursuing a career in IT.

Traditional training providers usually run their courses from 9am to 5pm. At Firebrand Training we maximise the number of learning hours to minimise the number of training days, so you’ll be back to your job as quickly as possible. You don’t waste time travelling to several courses and finding an exam centre after that.

Firebrand's accelerated courses are constantly reviewed. We ask our delegates for feedback after every course. We are official partners with leading vendors and therefore, we're provided with certification changes and updates, which we can then implement in our course delivery at a very early stage. This feedback is then analysed in view of changes or discrepancies. We will then address the topics mentioned and have a panel of subject matter experts provide us with valuable suggestions for improvement and solutions.

If you need to learn new skills and you want to be able to put them into practice quickly, then Firebrand is the right training company for you.

Our unique accelerated training method means that we are your fastest way to learn. By delivering training for up to 12 hours per day, seven days per week, with exam centres on-site, we ensure that you are trained and certified quicker than anywhere else, having spent less time out of the office away from the day job.

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