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080 80 800 888ISO 20000 Foundation - IT Service Management
- Only 2 Days
Master the best practices for implementing and managing an IT Service Management System - as specified in ISO/IEC 20000-1:2005 - in just 2 days.
On this accelerated ISO 20000 Foundation course, you’ll study the IT Service Management processes, including: planning and implementing new and changed services, service delivery, relationship management, problem resolution, control processes, and release processes.
You’ll be introduced to the ISO 20000 family of standards and study:
- Interrelationships between ISO/IEC 20000-1:2005, ISO/IEC 20000-2:2005 and ITIL
- Implementation phases of the ISO/IEC 20000:2005 framework
- How to conduct an ISO/IEC 20000-1:2005 certification audit
You’ll take the PECB Certified ISO/IEC 20000 Foundation exam as part of your accelerated course. This exam is covered by your Certification Guarantee.
If you are responsible for the implementation of the ISO 20000 standard, this 2-day course is ideal for you. This course is also beneficial for:
- Auditors
- Members of an IT Service team
- Technicians involved in operations related to an SMS
- Those who want to learn about the processes of a Service Management System (SMS)
See prices now to find out how much you could save when you train at twice the speed.
Seven reasons why you should sit your course with Firebrand Training
- Two options of training. Choose between residential classroom-based, or online ISO 20000 Foundation courses
- You'll be ISO 20000 Foundation certified in just 2 days. With us, you’ll be ISO 20000 Foundation trained in record time
- Our ISO 20000 Foundation course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
- Pass ISO 20000 Foundation first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
- You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
- You’ll learn ISO 20000 Foundation faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
- You’ll be studying ISO 20000 Foundation with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 75,618 professionals, and we’re partners with all of the big names in the business
Think you are ready for the course? Take a FREE practice test to assess your knowledge!
Benefits of Training with Firebrand
- Two options of training - Residential classroom-based, or online courses
- A purpose-built training centre – get access to dedicated Pearson VUE Select facilities
- Certification Guarantee – pass first time or train again free (just pay for accommodation, exams and incidental costs)
- Everything you need to certify – you’ll sit your exam on the course and return home certified
- No hidden extras – one cost covers everything you need to certify
Introduction to Service Management System (SMS) concepts as required by ISO 20000
- Introduction to the ISO 20000 family of standards
- Introduction to management systems and the process approach
- Fundamental principles in IT Service Management
- General requirements presentation of ISO/IEC 20000-1:2005 clauses
- Implementation phases of the ISO/IEC 20000:2005 framework
- Continual improvement of IT management
- Conducting an ISO/IEC 20000-1:2005 certification audit
Implementing the IT service management processes based on ISO 20000 and Certification Exam
- Planning and implementing change management
- Supplier management
- Relationship management
- Problem management
- Release management
You'll sit the following exam at the Firebrand Training Centre, covered by your Certification Guarantee:
- PECB Certified ISO/IEC 20000 Foundation exam
The PECB Certified ISO/IEC 20000 Foundation exam meets the requirements of the PECB Examination and Certification Programme (ECP).
This one-hour exam covers the following competence domains:
- Domain 1: Fundamental principles and concepts of IT Service
- Domain 2: IT Service Management System (SMS)
Your accelerated course includes:
- Accommodation *
- Meals, unlimited snacks, beverages, tea and coffee *
- On-site exams **
- Exam vouchers **
- Practice tests **
- Certification Guarantee ***
- Courseware
- Up-to 12 hours of instructor-led training each day
- 24-hour lab access
- Digital courseware **
- * For residential training only. Doesn't apply for online courses
- ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
- *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)
There are no prerequisites for this accelerated course.
Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.
ISO ISO 20000 Foundation Course Dates
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Location |
Book now |
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24/2/2020 (Monday) |
25/2/2020 (Tuesday) |
Finished |
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29/6/2020 (Monday) |
30/6/2020 (Tuesday) |
Wait list |
Nationwide |
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10/8/2020 (Monday) |
11/8/2020 (Tuesday) |
Limited availability |
Nationwide |
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21/9/2020 (Monday) |
22/9/2020 (Tuesday) |
Open |
Nationwide |
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2/11/2020 (Monday) |
3/11/2020 (Tuesday) |
Open |
Nationwide |
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14/12/2020 (Monday) |
15/12/2020 (Tuesday) |
Open |
Nationwide |
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Here's the Firebrand Training review section. Since 2001 we've trained exactly 75,618 students and asked them all to review our Accelerated Learning. Currently, 96.76% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"This is the fourth time I have used firebrand and the first time for online training.
Whilst the online training is good the in-person training still suites my learning style a bit better."
James Packer, Kirk iSS. (22/4/2020 to 24/4/2020)
"its great that Firebrand have adapted to run all their courses online."
Darren Edmondson. (22/4/2020 to 24/4/2020)
"Firebrand training is efficient and effective. "
Anonymous (20/4/2020 to 21/4/2020)
"Its intense but rewarding having the pass guarantee is great comfort."
Steve Brain. (15/1/2020 to 17/1/2020)
"I feel well trained to lead ISO 27001 implementations after attending the Firebrand Training."
Sofia Larsson, Secure State Cyber AB. (16/9/2019 to 18/9/2019)