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Cisco CIPT Certification

- Only 7 Days
Firebrand Training Official Cisco Learning Partner

Achieving Cisco IP Telephony Operations Specialist Certification is critical for those whose primary role is to operate and maintain IP Telephony multi-service network solutions. Cisco IP Telephony Operations Specialists can configure and deploy complex Cisco Call Manager platforms using multiple-call control, call admission control (CAC), and basic call routing and dial plans, and have the skills and knowledge necessary to resolve connectivity issues related to traditional PSTN technology, PBX and voice mail systems.

During our Seven (7) Day Cisco IP Telephony Operations Specialist Certification Training Program, you will live, learn, and take the 642-425 IPTT and 642-642 QOS exams at one of our state-of-the-art education centres.

This blended-learning program employs outcome-based (Lecture | Lab | Review) delivery - that focuses on preparing you with the real-world skills required to configure, deploy, and support Cisco's IP Telephony solutions.


Our Cisco IP Telephony Operations Specialist Program

  • Allows you to achieve your certification in half the time of 'traditional training' while delivering industry-leading exam passing percentages
  • Helps students grasp complex technical concepts more easily by identifying and catering to individual student learning styles through a mixed visual, auditory and kinaesthetic-tactual delivery system
  • Enhances retention by employing accelerated learning techniques focused on committing information to long-term memory

See Benefits...

See prices now to find out how much you could save when you train at twice the speed.

Seven reasons why you should sit your course with Firebrand Training

  1. You'll be CIPT certified in just 7 days. With us, you’ll be CIPT trained in record time
  2. Our CIPT course is all-inclusive. A one-off fee covers all course materials, exams, accommodation and meals. No hidden extras
  3. Pass CIPT first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
  4. You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor
  5. You’ll learn CIPT faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
  6. You’ll be studying CIPT with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 75,029 professionals, and we’re partners with all of the big names in the business
  7. You'll do more than study Firebrand's courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

Use your Cisco Learning Credits (CLCs)

You may be entitled to free training via Cisco Learning Credits (CLCs). If you’ve bought Cisco hardware or software - check the invoice to see if you have credits waiting to be used! If you’re unsure, get in touch with us.

The Cisco IP Telephony Operations Specialist Certification designates candidates as having the fundamental knowledge and skills required to troubleshoot Enterprise Call Manager, Unity and IP network deployments as well as deploying Quality of Service. The certification validates knowledge and expertise across a broad range of troubleshooting areas including methods, Call Manager review, Call Manager Dial Plan, internal services aids, external tools, voice quality and Unity configuration parameters, problems and solutions.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Benefits of Training with Firebrand

  • Distraction-free residential training - you’ll live just steps away from your classroom
  • A purpose-built training centre – get access to dedicated Pearson VUE Select facilities
  • Your Certification Guarantee – pass first time or train again free (just pay for accommodation, exams and incidental costs)
  • Everything you need to certify – you’ll even sit your exam on the course and return home certified
  • No hidden extras – one cost covers everything you need to certify

See Curriculum...

Students that successfully complete the Cisco IP Telephony Operations Specialist Certification program will possess the fundamental knowledge and skills required to troubleshoot Enterprise Call Manager, Unity and IP network deployments as well as deploying Quality of Service.

Our IP Telephony Operations Specialist program covers the following material:

Day 1 : IP Telephony Troubleshooting (Part I)


  • Effective troubleshooting methods on complex IP Telephony networks
  • Troubleshooting common CallManager configuration, integration and operations problems


  • Troubleshooting Lab I


  • Interactive Exam-Objective Reinforcement

Day 2 : IP Telephony Troubleshooting (Part II)


  • Troubleshooting Cisco AVVID and server components using the appropriate utilities and management tools
  • Troubleshooting common router, switch and gateway configuration, integration and operation issues and problems


  • Troubleshooting Lab II


  • Interactive Exam-Objective Reinforcement

Day 3 : IP Telephony Troubleshooting (Part III)


  • Use appropriate troubleshooting methods to determine and solve QoS issues in complex IP Telephony networks
  • Troubleshooting common Unity configuration, integration and operation issues and problems


  • Interactive Exam-Objective Reinforcement


  • IPTT Exam Delivery

Day 4 : Quality of Service (Part I)


  • IP QoS Fundamentals
  • IP QoS Components
  • Modular QoS CLI and Auto-QoS


  • QoS Lab I


  • Interactive Exam-Objective Reinforcement

Day 5:


  • Classification and Marking
  • Congestion Management Methods
  • Congestion Avoidance Methods


  • QoS Lab II


  • Interactive Exam-Objective Reinforcement

Day 6 :


  • Traffic Policing and Shaping
  • Link Efficiency Mechanisms
  • QoS Best Practices


  • QoS Lab III


  • Interactive Exam-Objective Reinforcement

Day 7 :


  • QoS Exam Delivery

See Exam Track...

The Cisco IP Telephony Operations Specialist indicates the ability to demonstrate proficiency in operating Cisco IP telephony solutions.

A valid CCNA certification is required for candidates interested in pursuing Cisco's IP Telephony Operations Specialist Certification.

IP Telephony Troubleshooting Exam

The Cisco IP Telephony Troubleshooting exam will certify that the successful candidate has important knowledge and skills necessary to troubleshoot Enterprise CallManager, Unity, and IP network deployments. The IP Telephony Troubleshooting exam is one of two exams in a curriculum that addresses both design/planning practices and hands-on experience in configuring, deploying, and troubleshooting AVVID solutions.

  • Exam Number:642-425 IPTT
  • Associated Certifications:IP Telephony Operations Specialist
  • Duration:90 minutes (50-60 questions)

Quality of Service Exam

The QOS 642-642 exam will test materials covered under the Implementing Cisco Quality of Service QOS v2.0 course. The exam will certify that the successful candidate has knowledge and skills necessary to configure and troubleshoot Cisco IOS routers running Quality of Service protocols in Service Provider and Enterprise environments. The exam covers topics on IP QOS, classification and marking Mechanisms, queuing mechanisms, traffic shaping and policing mechanisms, congestion avoidance mechanisms, link efficiency mechanisms, modular QOS command line interface, and QOS Best Practices.

  • Exam Number:642-642 QOS
  • Associated Certifications:IP Telephony Operations Specialist; CCIP, IP Telephony Design Specialist, IP Telephony Express Specialist, and IP Telephony Support Specialist
  • Duration:90 minutes (45-55 questions)

See What's Included...

Your accelerated course includes:

  • Accommodation
  • Meals, unlimited snacks, beverages, tea and coffee
  • Onsite exams
  • Examination vouchers*
  • Practice tests**
  • Certification Guarantee***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Hands-on training through Lecture | Lab | ReviewTM
  • Digital courseware (if available)
  • * Exam vouchers may not be included for Apprentices and will require a separate purchase by an employer due to ESFA guidelines
  • ** Not on all courses
  • *** Pass first time or train again free (just pay for accommodation, exams and incidental costs)

See Prerequisites...

Students that are eligible to attend the IP Telephony Operations Specialist Certification Training program must possess:

  • A valid CCNA certification
  • Experience with the Catalyst Command Line Interface (CLI)
  • A fundamental understanding of QoS in IP environments
  • Basic understanding of VoIP concepts
  • An understanding of IP addressing and subnetting

Based upon experience, it is recommended that students undergoing this course attend the CCNP bootcamp to ensure exposure to Cisco Catalyst CLI and QoS concepts.

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

See Dates...

Cisco CIPT Course Dates





Book now

25/11/2019 (Monday)

1/12/2019 (Sunday)




30/3/2020 (Monday)

5/4/2020 (Sunday)

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11/5/2020 (Monday)

17/5/2020 (Sunday)

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22/6/2020 (Monday)

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14/9/2020 (Monday)

20/9/2020 (Sunday)




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