Microsoft - Collaboration Communications Systems Engineer

Curriculum

Module 1: Plan and design collaboration communications systems (30–35%)

Plan and design Teams meetings

• Plan and design Teams meeting policies and settings
• Plan for PSTN audio conferencing
• Plan for Teams live events
• Compare capabilities and features of Teams Core and Teams Premium
• Recommend meeting types based on business requirements (virtual appointments, webinars, live events, and Teams meetings)
• Design Teams policy packages (includes meeting policies, calling policies, and live events policies)
• Recommend methods for assigning policies

Plan and design Teams Phone and PSTN connectivity

• Identify licensing requirements to enable Teams Phone for users, shared devices, and Teams resource accounts
• Identify PSTN connectivity requirements
• Plan for Teams Phone Mobile
• Plan for Operator Connect
• Plan for Communication Credits
• Plan usage scenarios for service and user phone numbers
• Choose between porting and acquiring phone numbers
• Plan a solution to acquire or port phone numbers
• Recommend Teams Phone devices
• Plan for and recommend analog devices, SIP handsets, and SIP devices
• Recommend when to use Survivable Branch Appliances (SBAs)
• Plan and design Direct Routing call flows
• Recommend a Session Border Controller (SBC) solution based on PSTN connectivity
• Identify an appropriate compliance recording solution
• Identify an appropriate certified contact centre solution
• Plan for SBC and SBA updates

Plan and design Teams-certified device solutions

Recommend a room configuration based on the meeting space
• Recommend a room configuration based on customer and business requirements
• Compare capabilities and features of Teams Rooms Basic and Teams Rooms Pro
• Recommend a Teams Rooms device platform (Android vs. Windows vs. Surface Hub)
• Recommend Teams-certified devices
• Recommend Teams Rooms certified components
• Recommend when to use coordinated meetings
• Recommend when to use Cloud Video Interop (CVI) or Direct Guest Join
• Identify the requirements for a Microsoft Exchange Online resource account
• Identify the enrollment requirements for Microsoft Intune
• Plan for advanced features on shared devices

Prepare the network for the deployment of Teams

• Perform a network analysis by using the Microsoft Teams Network Assessment Tool
• Determine network readiness for Teams
• Determine eCDN requirements for Teams live events
• Specify the network configuration for certified devices
• Determine network requirements by using the Network planner for Teams
• Specify the optimal network architecture for Teams
• Specify Teams Quality of Service (QoS) requirements and policies
• Validate local internet breakout strategy for client media optimization
• Validate VPN split tunneling
• Validate DNS resolves to the nearest point of entry in Microsoft 365
• Configure Teams for QoS
• Configure Media Bit Rate (MBR)
• Create and assign a network roaming policy
• Configure the network topology
• Configure tenant data upload for the Microsoft Call Quality Dashboard
• Configure Microsoft Power BI reports for the Microsoft Call Quality Dashboard
• Configure reporting labels for Call Analytics

Troubleshoot call failures and session quality

• Troubleshoot a missing dial pad
• Troubleshoot calling issues by using self-help diagnostics in the Microsoft 365 admin center
• Troubleshoot Azure AD sign-in issues for Teams phones
• Interpret Teams media flows
• Troubleshoot tenant dial plans by using regular expressions and PowerShell
• Interpret E.164 normalization rules to resolve dialling issues
• Interpret reverse number lookup to resolve caller ID issues
• Diagnose call failures
• Troubleshoot dynamic emergency address by using client debug logs
• Troubleshoot Teams client media issues by using the Microsoft Remote Connectivity Analyzer for Teams
• Troubleshoot calls by using Advanced Call Analytics
• Troubleshoot calls by using the Microsoft Call Quality Dashboard
• Inspect PSTN usage reports for SIP call failures

Module 2: Configure and manage Teams meetings and events (10–15%)

Configure and manage Teams meetings

• Create and manage meeting policies
• Configure meeting settings
• Configure and manage Teams webinars
• Configure and manage Teams Premium meeting features
• Create and manage Teams meeting templates Configure and manage audio conferencing
• Configure audio conferencing for Teams
• Configure a default audio conferencing bridge
• Configure an audio conference bridge number
• Configure a toll-free conference bridge number
• Assign a specific audio conferencing number to a user
• Configure toll-free audio conferencing
• Configure the audio conferencing numbers included in meeting invitations

Configure and manage live events

• Configure the Live events settings
• Create and manage live events policies
• Configure meeting and event roles
• Configure live events with Teams, Yammer, and Microsoft Stream

Module 3: Configure and manage Teams Phone (35–40%)

Configure Teams Phone policies

• Create a dial plan
• Configure calling policies
• Configure call park policies
• Configure caller ID policies
• Configure call hold policies for users
• Configure outbound call restrictions
• Configure inbound call blocking
• Configure routing of unassigned numbers
• Assign voice policies through policy packages
• Configure compliance recording policies

Configure auto attendants and call queues

• Design call flows for auto attendants and call queues
• Configure auto attendants and call queues
• Deploy channel-based call queues
• Configure resource accounts
• Assign licenses to resource accounts
• Assign phone number to resource accounts
• Assign a resource account to an auto attendant or call queue
• Configure Microsoft 365 groups for voicemail
• Interpret call queue conference mode
• Interpret call queue routing methods
• Configure holidays for auto attendants and call queues
• Configure custom Music on Hold (MoH)
• Assign a dynamic caller ID policy for call queues

Configure dynamic emergency calling

• Design dynamic emergency calling scenarios
• Configure emergency calling locations
• Configure emergency calling policies
• Configure networks and locations (Location Information Service (LIS)
• Validate emergency address and emergency calling from Teams clients
• Enable external location lookup mode

Configure and manage users for Teams Phone

• Assign a Teams Phone Standard license
• Assign a Teams Calling Plan
• Assign user dial plans
• Assign phone numbers to users by using the Microsoft Teams admin center
• Assign phone number to users by using PowerShell
• Assign a verified emergency address location
• Assign a calling policy to a user
• Assign a voice routing policy to a Direct Routing user

Configure and manage calling features for Teams Phone

• Configure voicemail for users
• Configure group call pickup for users
• Configure Call Forwarding
• Configure Simultaneous Ring
• Configure call delegation for users
• Enable and configure audio conferencing for a user
• Assign a Dial-out from meetings policy for a user
• Assign a call hold policy for a user

Configure and manage Direct Routing for Teams Phone

• Configure connectivity for Teams Phone to a SBC
• Create and configure an online PSTN gateway
• Create PSTN usage records
• Create and configure a voice route
• Create and configure voice routing policies
• Validate Direct Routing SBC connectivity
• Troubleshoot firewall issues for Direct Routing
• Troubleshoot certificate issues for Direct Routing
• Troubleshoot Direct Routing SBC connectivity
• Troubleshoot SIP option issues for Direct Routing
• Investigate and diagnose calling issues by using an SBC SIP trace
• Design and configure Location-Based Routing (LBR)
• Design and configure Local Media Optimization (LMO)
• Configure trunk translation rules
• Configure on-network conferencing for Direct Routing
• Configure an SBA

Module 4: Configure and manage Teams Rooms and devices (15–20%)

Maintain Teams Rooms and devices

• Configure device settings
• Configure IP phone policies
• Configure local network settings
• Configure security and updates
• Configure meeting room settings by using the Microsoft Teams admin center or the local Teams application settings
• Create and configure device configuration profiles
• Manage Teams Rooms from the Microsoft Teams Rooms Pro Management portal
• Configure Intune policies for Teams devices
• Enable advanced voice capabilities for shared space devices
• Deploy common area phones
• Create and manage Teams device tags
• Deploy Android devices remotely
• Configure SIP Gateway
• Monitor Teams device health
• Troubleshoot authentication issues
• Troubleshoot update issues
• Troubleshoot remote provisioning issues
• Troubleshoot Bluetooth beaconing

Configure and manage Teams Rooms on a Surface Hub or Windows

• Configure the authentication type during a Surface Hub out-of-box -experience (OOBE) setup
• Configure meeting room settings on a Surface Hub device
• Create and validate a Surface Hub provisioning package
• Assign a provisioning package to a Surface Hub
• Specify domain group policy exclusions for Teams Rooms on Windows
• Configure custom displays for Teams Rooms on Windows
• Customize meeting room settings by using XML files on Windows
• Configure settings for peripherals for Teams Room on Windows

Configure optional features for Teams Rooms and devices

• Configure HDMI ingest and options
• Configure a content camera
• Configure Teams casting
• Auto accept a proximity join
• Allow room remote
• Configure an intelligent speaker
• Configure Direct Guest Join
• Configure hot desking on Teams shared devices