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Cisco - CCNP Voice

Duration

Duration:

Just 14 Days

Method

Method:

Classroom / Online / Hybrid

Next date

Next date:

10/2/2025 (Monday)

Overview

Firebrand Training Official Cisco Learning Partner

This course demonstrates that you have advanced knowledge and skills to integrate into underlying network architectures. You'll learn how to implement, operate, configure, and troubleshoot a converged IP network. You'll also sit all of the exams required to gain the CCNP Voice certification. The course focuses on Unified Communications Manager version 8.0 and will cover aspects of convergence using routers and switches.

Once you've completed the course, you'll be able to create a collaboration solution that is transparent, scalable, and manageable. You'll also be able to:

  • Understand the concept of gateways and gatekeepers
  • Implement IP phones using Communications Manager Express
  • Configure Unified Communications Manager
  • Implement single and multisite deployment
  • Troubleshoot Unified Communications manager
  • Implement voice-mail using Cisco Unity
  • Understand Unified Presence
  • Understand utilities on Cisco routers and Cisco Catalyst switches

CCNP Voice was originally called the CCVP (Cisco Certified Voice Professional) certification.

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Four reasons why you should sit your CCNP Voice course with Firebrand Training

  1. You'll be CCNP Voice trained and certified faster. Learn more on this 14-day accelerated course. You'll get at least 12 hours a day of quality learning time in a distraction-free environment
  2. Your CCNP Voice course is all-inclusive. One simple price covers all course materials, exams, accommodation and meals – so you can focus on learning
  3. Pass CCNP Voice first time or train again for free. Your expert instructor will deliver our unique accelerated learning methods, allowing you to learn faster and be in the best possible position to pass first time. In the unlikely event that you don't, it's covered by your Certification Guarantee
  4. Study CCNP Voice with an award-winning training provider. We've won the Learning and Performance Institute's "Training Company of the Year" three times. Firebrand is your fastest way to learn, with 134.561 students saving more than one million hours since 2001

Benefits

With a CCNP Voice certification, a network professional can create a collaboration solution that is transparent, scalable, and manageable.

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

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Curriculum

During this official Cisco CCNP Voice training course, you'll learn the following material:

Describe a dial plan

  • Numbering plan
  • Digit manipulation
  • Path selection
  • Calling privileges

Describe the basic operation and components involved in a VoIP call

  • VoIP call flows
  • RTP, RTCP, cRTP, and sRTP
  • H.323
  • MGCP
  • Skinny Call Control Protocol
  • SIP
  • Identifying the appropriate gateway signaling protocol for a given scenario
  • Choosing the appropriate codec for a given scenario
  • Describe and Configure VLANs

Implementing Cisco Unified Communications Manager Express to support endpoints using CLI

  • The appropriate software components needed to support endpoints
  • Configuring DHCP, NTP and TFTP
  • The different types of ephones and ephone-dns
  • Configuring Cisco Unified Communications Manager Express endpoints

Describe the components of a gateway

  • The function of gateways
  • DSP functionality
  • The different types of voice ports and their usage
  • Dial peers and the gateway call routing process
  • Codecs and codec complexity

Implementing a gateway

  • Configuring analog voice ports
  • Configuring digital voice ports
  • Configuring dial-peers
  • Configuring digit manipulation
  • Configuring calling privileges
  • Verifying dial-plan implementation
  • Implementing fax support on a gateway

Implementing Cisco Unified Border Element

  • The Cisco Unified Border Element features and functionality
  • Configuring Cisco Unified Border Element to provide address hiding
  • Configuring Cisco Unified Border Element to provide protocol and media interworking
  • Configuring Cisco Unified Border Element to provide call admission control
  • Verifying Cisco Unified Border Element configuration and operation

Describe the need to implement QoS for voice and video

  • Causes of voice and video quality issues
  • Resolving voice and video quality issues
  • QoS requirements for voice and video traffic

Describe and configure the DiffServ QoS model

  • The DiffServ QoS model
  • Marking based on CoS, DSCP, and IP Precedence
  • Configuring layer 2 to layer 3 QoS mapping
  • Trust boundaries
  • Trust boundary on Cisco switches
  • The operations of the QoS classifications and marking mechanisms
  • Low Latency Queuing
  • The operations of the QoS WAN Link Efficiency mechanisms
  • Enable QoS mechanisms on switches using AutoQoS
  • Configuring Low Latency Queuing

Performing an initial set up of a Cisco Unified Communications Manager cluster

  • Cisco Unified Communications Manager cluster architecture
  • Cisco Unified Communications Manager redundancy designs
  • The requirements for Cisco Unified Communications Manager use of DHCP, TFTP, DNS, and NTP
  • Determining the services necessary to support a Cisco Unified Communications Manager deployment and activate the appropriate services

Describe and configure Cisco Unified Communications Manager to support on-cluster calling

  • Configuring a Cisco Unified Communications Manager group
  • Configuring Cisco Unified Communications Manager profiles and device pools
  • Configuring Cisco Unified Communications Manager templates
  • Managing phones and users using Cisco Unified Communications Manager Bulk Administration Tool
  • The tool for Auto-Registered Phones Support functionality

Describe and configure a route plan for Cisco Unified Communications Manager to support off-net calling

  • Cisco Unified Communications Manager digit analysis
  • Implementing gateways
  • Configuring route patterns
  • Configuring route lists and route groups
  • Implementing toll-fraud prevention
  • Configuring digit manipulation
  • The functions and usage of calling search spaces and partitions
  • Implementing calling privileges

Describe and configure Cisco Unified Communications Manager media resources

  • Media resources
  • Configuring MeetMe conferencing and software conferencing resources
  • Configuring Music on Hold
  • Configuring Media Resource Groups and Media Resource Group Lists

Describe and configure the Cisco Unified Communications Manager to support features and applications

  • Configuring IP phone services
  • Configuring Cisco Unified Communications Manager native presence features
  • Configuring Cisco Unified Mobility

Describe and implement centralized call processing redundancy

  • Describe device fail over
  • Configuring call survivability
  • Configuring Cisco Unified Survivable Remote Site Telephony operation
  • Configuring Cisco Unified Communications Manager Express to provide redundancy
  • Configuring MGCP Fallback operation
  • Verify redundancy operations

Describe and configure a multi-site dial plan for Cisco Unified Communication Manager

  • The issues with multi-site dial plans
  • The differences between the various gateways and trunk types supported by Cisco Unified Communication Manager
  • Implementing trunks
  • Globalised call routing
  • Implementing a numbering plan for multi-site topologies
  • Configuring tailend hop off

Implement call control discovery and Cisco Inter Company Media Exchange

  • Configuring Service Advertisement Framework Forwarder
  • Configuring Service Advertisement Framework Client Control
  • Configuring Service Advertisement Framework Call Control Discovery

Implementing bandwidth management and Call Admission Control

  • Configuring regions
  • Implementing transcoders and MTPs
  • Configuring locations
  • Implementing RSVP agents
  • Implementing SIP precondition
  • Functionality of a gatekeeper
  • Implementing gatekeeper-based Call Admission Control
  • Configuring Automated Alternate Routing
  • Configuring multi-site Music on Hold

Implementing mobility features

  • Configuring Cisco Unified Communications Manager Device Mobility
  • Configuring Cisco Extension Mobility

Applying the Cisco recommended methodology used to determine general Unified communications system problems and issues

  • The steps that can be used to identify a problem with a given unified communication system
  • Identifying tools available for troubleshooting
  • Identifying tools available for monitoring

Identifying available tools to operate and troubleshoot a Unified Communications System

  • Troubleshooting and monitoring tools
  • Appropriate tools to use for troubleshooting and monitoring system
  • Correlate events based on traces, logs, debugs and output of monitoring tools
  • Parse and interpret traces, logs, debugs and output of monitoring tools

Troubleshoot registration issues

  • Issues with endpoint registration
  • Issues with gateway registration

Troubleshoot call setup issues

  • Intersite call setup issues
  • Intrasite call setup issues
  • Troubleshoot off-net call setup issues

Troubleshoot database issues

  • Database replication issues in Cisco Unified Communications Manager

Troubleshoot call control discovery and Cisco Inter Company Media Exchange

  • Service Advertisement Framework Forwarder issues
  • Service Advertisement Framework Client Control issues
  • Service Advertisement Framework Call Control Discovery issues

Troubleshoot application issues

  • Cisco Extension Mobility issues
  • Cisco Unified Communications Manager Device Mobility issues
  • Cisco Unified Mobility issues

Troubleshoot media resources

  • Music on Hold
  • Conference bridges
  • Transcoders
  • MTP

Troubleshoot voice quality issues

  • Echo
  • Dropped calls
  • Audio quality issues

Configure Cisco Unity Connection

  • Choosing the appropriate desktop messaging interface for client machines
  • Integrating Cisco Unity Connection and Cisco Unified Communications Manager
  • Configuring Cisco Unity Connection system settings
  • Call management options
  • Configuring call routing options
  • Configuring audiotext applications
  • Configuring Cisco Unity Connection partitions and search spaces
  • Configuring account policies, subscriber classes of service, and subscriber templates
  • Importing user accounts into Cisco Unity Connection
  • Troubleshooting Cisco Unity Connection

Configuring Cisco Unity Express using the GUI

  • Choosing the appropriate desktop messaging interface for endpoints
  • Integrating Cisco Unity Express and Cisco Unified Communications Manager Express
  • Configuring Cisco Unity Express system settings
  • Configuring call routing options
  • Configuring auto-attendant
  • Configuring account policies, subscriber classes of service, and subscriber templates
  • Importing user accounts into Cisco Unity Express from Cisco Unified Communications Manager Express
  • Troubleshooting Cisco Unity Express

Configuring VPIM to network Cisco Unity Connection and Cisco Unity Express

  • Describe VPIM
  • Configuring VPIM on Cisco Unity Connection
  • Configuring VPIM on Cisco Unity Express

Implementing Cisco Unified Presence Solution

  • The function and operation of Cisco Unified Presence
  • Cisco Unified Presence solution components
  • The Cisco Unified Presence solution communication flows
  • Configuring Cisco Unified Communications Manager for integration with Cisco Unified Presence
  • Integrating Cisco Unified Presence with Cisco Unified Communications Manager
  • Integrating Cisco Unified Presence with Cisco Unified Communications applications
  • Troubleshooting Cisco Unified Presence

Exam Track

You will be prepared for, and sit, the following exams on site:

  • 642-437 Implementing Cisco Unified Communications Voice over IP and QoS v8.0 (CVOICE v8.0)
  • 642-447 Implementing Cisco Unified Communications Manager, Part 1 v8.0 (CIPT1 v8.0)
  • 642-457 Implementing Cisco Unified Communications Manager, Part 2 v8.0 (CIPT2 v8.0)
  • 642-427 Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0)
  • 642-467 Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0)

What's Included

Included:

  • Implementing Cisco Voice Communications and QoS Student Kit
  • Implementing Cisco Unified Communications Manager, Part 1
  • Implementing Cisco Unified Communications Manager, Part 2 Student Kit
  • Integrating Cisco Unified Communications Applications Student Kit
  • Troubleshooting Cisco Unified Communications Student Kit

Your accelerated course includes:

  • Accommodation *
  • Meals, unlimited snacks, beverages, tea and coffee *
  • On-site exams **
  • Exam vouchers **
  • Practice tests **
  • Certification Guarantee ***
  • Courseware
  • Up-to 12 hours of instructor-led training each day
  • 24-hour lab access
  • Digital courseware **
  • * For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
  • ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
  • *** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Prerequisites

In order to obtain this course, you must first have passed the CCNA Voice Certification or any CCIE certification.

Are you ready to get certified in record time?

We interview all applicants for the course on their technical background, degrees and certifications held, and general suitability. If you get through this screening process, it means you stand a great chance of passing.

Firebrand Training is an immersive training environment. You must be committed to the course. The above prerequisites are guidelines, but many students with less experience have other background or traits that have enabled their success in accelerated training through Firebrand Training.

If you have any doubts as to whether you meet the pre-requisites please call 21 96 61 82 and speak to one of our enrolment consultants, who can help you with a training plan.

Reviews

We've currently trained 134.561 students in 12 years. We asked them all to review our Accelerated Learning. Currently,
94,90% have said Firebrand exceeded their expectations:

"Excellent course! I would have no hesitation in recommending Firebrand Training to anyone looking to develop in the field of IP Telephony. A good combination of theory and practical activities that closely reflect real life scenarios. "
Adrian Fulford, T-Systems. (11/10/2010 (Monday) to 24/10/2010 (Sunday))

""Excellent CCVP course, well paced and professionally delivered". Would recommend it to anyone looking to achieve a useful and rewarding Cisco certification. Firebrand Training has excellent reputation for high standards of training "
Adrian Fulford, T-Systems. (1/2/2010 (Monday) to 14/2/2010 (Sunday))

"Though days were long hours to learn. I didn't expect that, but Firebrand got me through the CCVP. Thank you. My next training will be at Firebrand Training."
David Wagner, Max Boegl Bauservice GmbH & Co KG. (27/4/2009 (Monday) to 10/5/2009 (Sunday))

"Its 5th time I attend bootcamp with Firebrand, and overall I am please to say that the overall standard has been maintained. I recognized the benefit of this training."
Anonymous (27/4/2009 (Monday) to 10/5/2009 (Sunday))

"The Firebrand Training instructor was great - extremely knowledgeable, focused, attentive and always available. I really enjoyed the class and felt that I retained as much as possible in a 2-week period. Its fun to be on the other side of the table for a change. Great job!"
Brian Clarke, Self-employed. (27/4/2009 (Monday) to 10/5/2009 (Sunday))

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