ITIL® 4 Specialist: Monitor, Support and Fulfil | 2-day course

Overview

This accelerated ITIL® 4 Specialist: Monitor, Support and Fulfil certification is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams.

On this course you will be able to demonstrate their understanding and application of the concepts covered in the five ITIL Management Practices at both strategic and operational levels maximizing value from these Practices. These are namely: ITIL 4 Incident Management Practice, ITIL 4 Service Desk Practice, ITIL 4 Service Request Management Practice, ITIL 4 Monitoring and Event Management Practice, and ITIL 4 Problem Management Practice.

In just 2 days, you’ll also learn how to:

Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals Integrate the practices in the organization’s value streams
Understand the interfaces and synergies across these five practices
Apply metrics and practice success factors to improve performance
Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.

At the end of this course, you’ll sit the PeopleCert (Axelos) exam, and achieve your ITIL® 4 Specialist: Monitor, Support and Fulfil certification. Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.

ITIL® is a registered trade-mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Audience

This course is ideal for IT professionals.

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Benefits

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

Intensive group instruction
One-on-one instruction attention
Hands-on labs
Lab partner and group exercises
Question and answer drills
Independent study

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

Free Practice Test

Curriculum

Module 1: Incident Management (INM)

The key concepts of the practice
The processes of the practice
The roles and competences of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
The recommendations for the practice success

Module 2: Service Desk (SD)

The key concepts of the practice
The processes of the practice
The roles and competences of the practice
How information and technology support and enable the practice
Τhe role of partners and suppliers in the practice
Ηow the ITIL capability model can be used to develop the practice
The recommendations for the practice success

Module 3: Service Request Management (SRM)

The key concepts of the practice
The processes of the practice
The roles and competences of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
The recommendations for the practice success

Module 4: Monitoring and Event Management (MEM)

The key concepts of the practice
The processes of the practice
The roles and competences of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
The recommendations for practice success

Module 5: Problem Management (PRM)

The key concepts of the practice
The processes of the practice
The roles and competences of the practice
How information and technology support and enable the practice
The role of partners and suppliers in the practice
How the ITIL capability model can be used to develop the practice
The recommendations for the practice success

Module 6: Monitor, Support, and Fulfil

Understand the processes and value streams of the Monitor, Support, and Fulfil practices
How information and technology support and enable the practices
Recommendations for the Monitor, Support, and Fulfil practices success

Exam Track

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered Certification Guarantee:

ITIL® 4 Specialist: Monitor, Support and Fulfil exam

Duration: 90 minutes
Format: Multiple choice
Number of questions: 60 questions
Passing score: 39 out of 60 marks required to pass (65%)

What's Included

Your accelerated course includes:

Accommodation *
Meals, unlimited snacks, beverages, tea and coffee *
On-site exams **
Exam vouchers **
Practice tests **
Certification Guarantee ***
Courseware
Up-to 12 hours of instructor-led training each day
24-hour lab access
Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts
*** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Prerequisites

Before attending this accelerated course, you should have:

ITIL 4 Foundation Certificate in IT Service Management
OR ITIL 4 Managing Professional Transition Certificate

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 96.41% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"Its been one of the best training courses I have ever been on."
Mustapha El Mourabit, Data Metrix. (14/3/2016 (Monday) to 16/3/2016 (Wednesday))

"Focused training, accelarated in a short time frame. Key themes and material are condensed into what you need to know."
Steven Sims, Thames Valley Police. (30/3/2015 (Monday) to 1/4/2015 (Wednesday))

"Failure is not an option :-)"
Alex Ujah, Unk. (30/3/2015 (Monday) to 1/4/2015 (Wednesday))

Course Dates

Start	Finish	Status	Location
19/2/2024 (Monday)	20/2/2024 (Tuesday)	Finished - Leave feedback	-
24/6/2024 (Monday)	25/6/2024 (Tuesday)	Wait list	Nationwide
5/8/2024 (Monday)	6/8/2024 (Tuesday)	Limited availability	Nationwide
16/9/2024 (Monday)	17/9/2024 (Tuesday)	Open	Nationwide
28/10/2024 (Monday)	29/10/2024 (Tuesday)	Open	Nationwide
9/12/2024 (Monday)	10/12/2024 (Tuesday)	Open	Nationwide

FastPass: unlimited Microsoft training for €6,750

PeopleCert - ITIL® 4 Specialist: Monitor, Support and Fulfil