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This accelerated ITIL 4 Monitor, Support & Fulfil: Service Desk certification is for IT professionals who want to prove and validate their skills in this specific practice area.
Upon completion of this course you will be able to demonstrate your understanding and application of the concepts covered in the ITIL 4 Service Desk practice at both strategic and operational levels maximizing value from this practice area. This includes understanding of the Service Desk practice as the entry point and point of contact between the service provider and users.
In just 1 day, you’ll learn to:
ITIL® is a registered trade-mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
At the end of this course, you’ll sit the Peoplecert (Axelos) exam, and achieve your ITIL 4 Monitor, Support & Fulfil: Service Desk certification.
Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.
This course is ideal for:
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:
Your accelerated course includes:
Before attending this accelerated course, you should have:
Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.
Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 95.98% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"The course ran really well and gave you enough information to gain a good grasp of the Prince2 methodology. The instructor was enthusiastic, took the time to answer questions and applied real-life examples to understand the method better."
Jennifer Upson. (22/5/2024 (Wednesday) to 24/5/2024 (Friday))
"Please do ask instructors any questions, some students might be afraid but once you ask, things get going."
Ruben Dehenau, Dehenau. (19/2/2024 (Monday) to 21/2/2024 (Wednesday))
"I am so glad that I chose Firebrand to undertake my PRINCE2 Foundation course. The course instructor was fantastic. His experience and knowledge were unmatched, and his attitude was positive and calming. The small group size was a really great environment for learning also. The accommodation and catering provided by the venue that Firebrand paired with are really high standard and contributed to the overall positive experience."
Dearbhla Ross, Access to Medicine Foundation. (19/2/2024 (Monday) to 20/2/2024 (Tuesday))
"I would definitely recommend Firebrand Training to people interested in fast certification. The materials provided for us gave great preparation and the instructor solidified and built on this knowledge with clear communication, real world examples and visual diagrams to leave us in good standing to pass the exams."
Rachel Brier, Firebrand Training Ltd. (31/5/2023 (Wednesday) to 2/6/2023 (Friday))
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Anonymous (31/5/2023 (Wednesday) to 2/6/2023 (Friday))
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27/5/2024 (Monday) |
27/5/2024 (Monday) |
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30/9/2024 (Monday) |
30/9/2024 (Monday) |
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11/11/2024 (Monday) |
11/11/2024 (Monday) |
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3/2/2025 (Monday) |
3/2/2025 (Monday) |
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17/3/2025 (Monday) |
17/3/2025 (Monday) |
Open |
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