Microsoft MS-220 Troubleshooting Microsoft Exchange certification | 3-day course

Overview

This accelerated Microsoft: MS-220: Troubleshooting Microsoft Exchange course, teaches you how to solve a broad range of problems that can arise in organizations using Microsoft Exchange Online. In this course, you’ll troubleshoot many aspects of Microsoft Exchange Online, including mail flow, compliance, recipient problems, and cloud/on-premises hybrid configurations.

In just 3 days, you’ll learn how to work with customers and other stakeholders to understand the details of any issues. You’ll also learn how to:

Troubleshoot mail flow issues
Troubleshoot compliance and retention issues
Troubleshoot mail client issues
Troubleshoot Exchange Online configuration issues
Troubleshoot hybrid and migration issues

At the end of this course, you’ll sit the Microsoft exam, and achieve your Microsoft: MS-220: Troubleshooting Microsoft Exchange certification. You will also gain the certification Microsoft 365 Certified: Exchange Online Support Engineer Specialty.

Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.

Audience

This course is ideal for:

Current or aspiring support engineers who work with customers and other stakeholders to understand the details of any Microsoft Exchange Online issues.
Administrators that work with other related technologies to troubleshoot and resolve issues.

See prices now to find out how much you could save when you train at twice the speed.

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Benefits

Other accelerated training providers rely heavily on lecture and independent self-testing and study.

Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.

Firebrand Training provides instruction to meet every learning need:

Intensive group instruction
One-on-one instruction attention
Hands-on labs
Lab partner and group exercises
Question and answer drills
Independent study

Think you are ready for the course? Take a FREE practice test to assess your knowledge!

Free Practice Test

Curriculum

Module 1 — Troubleshoot problems with mail flow
Module 2 — Troubleshoot message filtering in inboxes and Microsoft Defender for Office 365
Module 3 — Troubleshoot compliance and retention issues
Module 4 — Troubleshoot encryption, auditing and journaling
Module 5 — Troubleshoot dekstop Outlook clients.

Exam Track

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:

Microsoft: Microsoft: MS-220: Troubleshooting Microsoft Exchange exam

Duration: 150 mins

Format: Multiple Choice and Multi-Response Questions

Number of questions: 40-60 Questions

Passing score: 700 (on a scale of 1-1000)

Languages: English

Domains:

Troubleshoot mail flow issues (20–25%)
Troubleshoot compliance and retention issues (25–30%)
Troubleshoot mail client issues (20–25%)
Troubleshoot Exchange Online configuration issues (15–20%)
Troubleshoot hybrid and migration issues (10–15%)

What's Included

Your accelerated course includes:

Accommodation *
Meals, unlimited snacks, beverages, tea and coffee *
On-site exams **
Exam vouchers **
Practice tests **
Certification Guarantee ***
Courseware
Up-to 12 hours of instructor-led training each day
24-hour lab access
Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts
*** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Prerequisites

Before attending this accelerated course, you should have:

Experience with PowerShell and the Exchange PowerShell module.
Significant experience deploying, managing, and troubleshooting Microsoft Exchange Online environments.

Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.

Reviews

Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 96.41% have said Firebrand exceeded their expectations.

Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.

"Training was very good, explanation was very clear and teacher detailed a lot, so for a 3 day course and to have a first understanding of POWER BI is good."
Rosanna Seerattan Cruz, JTI. (19/3/2024 (Tuesday) to 21/3/2024 (Thursday))

"The instructor and the structure of the course were very clear."
EK, JTI. (19/3/2024 (Tuesday) to 21/3/2024 (Thursday))

"Instructor was very knowledgeable and provided real life examples."
FO, NHS Lewisham and Greenwich. (11/10/2023 (Wednesday) to 13/10/2023 (Friday))

"Very intense and professional experience."
Anonymous. (11/10/2023 (Wednesday) to 13/10/2023 (Friday))

"Second course with Firebrand and more booked. Great tutors!"
Kenny Walker, BTEK Consultancy Ltd. (21/8/2023 (Monday) to 24/8/2023 (Thursday))

Course Dates

Start	Finish	Status	Location
19/2/2024 (Monday)	21/2/2024 (Wednesday)	Finished - Leave feedback	-
24/6/2024 (Monday)	26/6/2024 (Wednesday)	Wait list	Nationwide
5/8/2024 (Monday)	7/8/2024 (Wednesday)	Limited availability	Nationwide
16/9/2024 (Monday)	18/9/2024 (Wednesday)	Open	Nationwide
28/10/2024 (Monday)	30/10/2024 (Wednesday)	Open	Nationwide
9/12/2024 (Monday)	11/12/2024 (Wednesday)	Open	Nationwide

FastPass: unlimited Microsoft training for €6,750

Microsoft - MS-220: Troubleshooting Microsoft Exchange