HP - Accredited Technical Associate (ATA) - Cloud

Curriculum

Explain and recognise industry-standard cloud and virtualisation technologies and their implications for customer needs

• Describe and recognise common virtualisation technologies and products and their implications for customer needs
• Describe the business benefits of Virtualisation
• Define cloud and identify and describe various types of cloud services and their implications for customer needs
• Describe the business benefits and risks of using cloud services

Plan and design end-to-end IT solutions for SMB customers

• Consult with an SMB customer to translate their business objectives into an enabling technology strategy
• Gather the customer’s technical requirements and assess existing infrastructure
• Design an end-to-end technical solution for an SMB customer, including on-premises, hosted, and cloud solution components
• Design online presence and hosted services solution elements (incorporating both onsite and cloud components as appropriate)
• Design an end-to-end solution for support/disaster recovery for an SMB customer
• Write and present a solution proposal to the customer decision-makers

Install, configure, and upgrade end-to-end IT solutions for SMB customers

• Implement changes to the existing infrastructure to support solution—including servers, storage, data, network, clients, applications, and users (scenarios in teaching and testing)

Optimise and troubleshoot end-to-end IT solutions for SMB customers

• Apply the HP troubleshooting methodology in an end-to-end solution environment
• Troubleshoot common issues in end-to-end solutions for SMB customers
• Optimise common performance issues in end-to-end solutions for SMB customers

Administer and manage end-to-end IT solutions for SMB customers

• Add users, groups, and profiles on cloud services in addition to local infrastructure