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Covid-19 Response | Updates and Actions

[UPDATE: Wednesday 4th November 2020]

Firebrand Training are committed to helping you achieve your certification as fast as possible, and as safe as possible.

This page is your source for the most up-to-date Covid-19 information, and how Firebrand are delivering and operating courses in a secure environment.

The Firebrand Training centre is open

The guidance from the government ahead of the one-month lockdown, is that businesses can remain open for "education and training". It also states that people can leave home for education and training. We will continue to monitor government messages daily and will update customers accordingly.

The vast majority of Firebrand courses can be attended through OIL (Online Instructor-Led), including the taking of exams. If you’re unable to attend from home, the training centre remains open to attend in person.

There is absolutely no pressure on any student to attend training in the classroom. If you have any questions, or would like to discuss our free reschedules policy, please speak to your Firebrand account manager.

Firebrand has a robust COVID-19 training centre policy in place, which is available on request. Measures include:

  • All onsite staff have attended specific Covid-19 training
  • An independent risk assessment has been completed to ensure we’re following all correct procedures - this is available on request
  • Government advice will be reviewed multiple times per week, and policy updated accordingly
  • All staff and students must always practice social distancing, by standing at least two meters away from others
  • Signage and floor stickers are in place to ensure social distancing is maintained, and class sizes are capped to allow the required spacing
  • Student entry, exit, and break times are staggered to reduce cross-over between classes
  • Bedroom check-in and check-out is contact-free
  • There is a deep-clean before each course starts, and the frequency of cleaning and disinfecting has been increased in all public places to at least once every two hours
  • A stylus can be requested upon arrival for the use of touch screens found on coffee and vending machines
  • Hand sanitiser is available at all staff and student entrances and in all classrooms
  • Students are welcome to bring their own mug, cup, and/or cutlery; disposable options are
  • PPE equipment is provided to all staff where appropriate and training has been provided on its correct use
  • Facemasks can be provided on request
  • Regarding ventilation, Aircon systems are set to max airflow
  • Doors are opened when and where appropriate/possible to promote further fresh air
  • There are regular breaks, where you'll be able to go outside where possible

We also recommend you take individual measures as per official guidance - wash your hands carefully and constantly, and notify our staff immediately should you feel unwell

You can also check out the Firebrand Training Centre blog which provides also thorough and constant updates on the measures we are taking to deliver our in-classroom courses.

What should I do if I suspect I’m ill?

If you’re due to attend a course, we encourage you to self-assess before traveling. If you have a cough or any other symptoms of COVID-19, we kindly ask you to follow the official advice from the government and stay at home. Contact us as soon as possible so we can assess your options.

If you’re already training with us, rest assured that our staff are here to help. Should you have any concerns while at the training centre, please reach out to Firebrand’s front desk.

Where do I find official Coronavirus guidance?

More information can be found on the following links:

Please don't hesitate to call us if you have any other concerns.