ITIL® Transformation (Version 5)

Led by expert instructors, this ITIL® Transformation (Version 5) course provides you with the guidance you need to transform the way your company works by balancing governance, execution, and continual learning. Aligned with ITIL guidance, this course provides practical direction to help align people, processes, and technology, ensuring transformations deliver measurable value and build resilience across your enterprise.

The ITIL® Transformation (Version 5) curriculum also:

• Provides a structured, practical approach to managing complex transformation initiatives
• Helps companies balance governance, execution, and learning during periods of change
• Supports sustainable transformation aligned with business value and company resilience

At Firebrand, we are proud to be an official ITIL® Accredited Training Organisation (ATO). By studying with us, you will access the latest official courseware, learn from certified instructors, and train in a distraction-free environment.

At the end of this course, you will sit the official ITIL® Transformation exam, covered by the Firebrand Certification Guarantee.

On this course, you will learn to:

• Ensure managerial and governance capabilities are fit for purpose and support your company’s desired ways of working
• Formalise and streamline organisational capabilities with clearer accountabilities and responsibilities
• Improve the performance of specific parts of the Service Value System (SVS), such as individual practices or tool usage, while considering all four dimensions of service management
• Improve the performance of the overall SVS by supporting collaboration across stakeholders and value streams

ITIL® and The Swirl Logo™ are registered trademarks of PeopleCert, used under permission of PeopleCert Ltd, 2026. All rights reserved.

This course is designed for:

• Sponsors and owners of transformation initiatives, responsible for leading change
• Professionals involved in delivering transformation work, who need to understand what needs to be done
• Professionals impacted by transformation, who need to understand the support and engagement they can expect
• Consultants supporting organisations through transformation initiatives

1. Introduction to ITIL® Transformation

1.1 Key concepts of ITIL
1.2 Key concepts of ITIL Transformation

2. The ITIL® Transformation Model

2.1 Layers, stages, steps, and contextual adaptation in transformation
2.2 End-to-end examples

3. Transformation patterns

3.1 Introduction to common patterns for transformation
3.2 Initiation patterns
3.3 Governance patterns
3.4 Execution patterns

4. Measurement, learning, and synthesis

4.1 Tools, methods, and techniques
4.2 Measurement and evidence
4.3 Learning and knowledge transfer

5. ITIL® and AI

5.1 Transformation in the AI context
5.2 AI governance

6. ITIL® and other frameworks

6.1 ITIL and DevOps
6.2 ITIL and PRINCE2®

Our course includes approved courseware, labs, practice exams, as well as the voucher for the official ITIL® 5 exam.

At the end of this course, you will take the official ITIL® Transformation (Version 5) exam, covered by the Firebrand Certification Guarantee.

• Material allowed: This is an open-book exam. The ITIL Transformation (Version 5) Official Book should be used (and candidates can make notes inside the book), but no other material is allowed.
• Exam duration: 90 minutes. Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, that is 113 minutes in total.
• Number of questions: 40
• Question type: Multiple-choice
• Format: Scenario, Transformation
• Pass mark: 28 (70%)
• Domain weighting:
  1. Introduction to ITIL Transformation (10%)
  2. The ITIL Transformation Model (17.5%)
  3. Common patterns for transformation (40%)
  4. Measurement, learning, and synthesis (25%)
  5. ITIL and AI (2.5%)
  6. ITIL and other frameworks (5%)

Before attending this course, you should have:

• Any ITIL® 4 certification or
• ITIL® Foundation (Version 5)
• Accredited training or Official eLearning

Your course includes:

• Accommodation *
• Meals, unlimited snacks, beverages, tea and coffee *
• On-site exams **
• Exam vouchers **
• Practice tests **
• Certification Guarantee ***
• Courseware
• Up to 12 hours of instructor-led training each day
• 24-hour lab access
• Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply to online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts.
*** Pass the first time or train again for free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Six reasons to sit your course with Firebrand Training

• Three training options. Choose between residential classroom-based, live online, or city-centre courses
• All-inclusive course. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
• Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
• You’ll learn more. Our expert instructors cover exclusive additional materials not taught through the official curriculum
• You’ll learn faster. Chances are, you’ll have a different learning style compared to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
• You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 145,000 professionals

*For residential training only. Doesn't apply to online courses
**Some exceptions apply. Please refer to the Exam Track or speak with our experts

Are you ready for the course? 

Get access to free practice tests here:  Free Practice Test