ITIL® 4 Specialist: Create, Deliver and Support

The accelerated AXELOS ITIL® 4 Specialist: Create, Deliver and Support Certification course, is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels. This includes development, deployment, and monitoring activities.

This course covers the core service management activities and expands beyond the current scope of ITIL v3 to cover the ‘creation’ of services.

The course agenda covers the following ITIL 4 practices to help you understand the major factors that contribute to the successful creation, delivery, and support across ITIL’s new service value system (SVS) business model:

• Service Design
• Software Development and Management
• Deployment Management
• Release Management
• Service Validation and Testing
• Change Enablement
• Service Desk
• Incident Management
• Problem Management
• Knowledge Management
• Service Level Management
• Monitoring and Event Management

In just 3 days, you’ll learn to understand how to plan and build a service value stream to create, deliver, and support services. You’ll also:

• Learn the concepts and challenges that relate to organizational structure, team capabilities, roles, and culture across the SVS
• Understand the value of positive communications
• Understand the planning and management of resources in the SVS
• Understand the value and use of IT across the SVS
• Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams
• Learn how to design, develop, and transition a value stream using ITIL practices
• Learn how to better provide user support using ITIL practices
• Learn how to create, deliver, and support services
• Discover how to prioritize, structure, and coordinate work and activities
• Understand buy versus build considerations, sourcing options, and service integration management (SIAM)

At the end of this course, you’ll sit the PeopleCert (Axelos) exam, and achieve your ITIL® 4 Specialist: Create, Deliver and Support Certification certification. Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.

ITIL® is a registered trade-mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Audience

This course is ideal for:

• IT service management practitioners who are seeking to obtain the ITIL Managing Professional (MP) designation, and/or responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery.
• Service Desk Directors/Managers; IT Infrastructure & Support Directors/Managers; Problem, Change, and Release Managers; DevOps Directors/Managers; Continual Improvement Program/Project Directors/Managers; Senior Service & Support Analysts; Process/Practice Owners; Service Level Management Directors/Managers.

• Module 1: Understand how to plan and build a service value stream to create, deliver, and support services
• Module 2: Learn the concepts and challenges that relate to organizational structure, team capabilities, roles, and culture across the SVS
• Module 3: Understand the value of positive communications
• Module 4: Understand the planning and management of resources in the SVS
• Module 5: Understand the value and use of IT across the SVS
• Module 6: Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams
• Module 7: Learn how to design, develop, and transition a value stream using ITIL practices
• Module 8: Learn how to better provide user support using ITIL practices
• Module 9: Learn how to create, deliver, and support services
• Module 10: Discover how to prioritize, structure, and coordinate work and activities
• Module 11: Understand buy versus build considerations, sourcing options, and service integration management (SIAM)

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered Certification Guarantee:

AXELOS ITIL® 4 Specialist: Create, Deliver and Support Certification exam

• Duration: 90 minutes
• Format: Multiple choice; Closed book
• Number of questions: 40 questions
• Passing score: 28 out of 40 marks required to pass (70%)

Before attending this accelerated course, you should have attained your ITIL 4 Foundation certificate.

Your accelerated course includes:

• Accommodation *
• Meals, unlimited snacks, beverages, tea and coffee *
• On-site exams **
• Exam vouchers **
• Practice tests **
• Certification Guarantee ***
• Courseware
• Up-to 12 hours of instructor-led training each day
• 24-hour lab access
• Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts.
*** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Seven reasons why you should sit your course with Firebrand Training

• Two options of training. Choose between residential classroom-based, or online courses
• You'll be certified fast. With us, you’ll be trained in record time
• Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
• Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
• You’ll learn more. A day with a traditional training provider generally runs from 9 am – 5 pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day of quality learning time, with your instructor
• You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
• You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals

*For residential training only. Doesn't apply for online courses
**Some exceptions apply. Please refer to the Exam Track or speak with our experts

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