ITIL® 4 Practitioner: Problem Management

The ITIL® 4 Practitioner: Problem Management course is designed to help IT professionals develop the skills and knowledge needed to manage and resolve underlying issues that impact IT services. This course focuses on identifying the root causes of incidents, preventing their recurrence, and ensuring that IT services run with minimal disruption and maximum efficiency.

Participants will learn how to implement ITIL® 4-based problem management processes, use tools and techniques for root cause analysis, and proactively reduce the impact of problems on the business.

The course will also cover how to integrate problem management with other service management practices to enhance collaboration and improve service quality.

This course is essential for professionals who want to effectively manage problems within their IT environment, improve service stability, and contribute to the overall continuous improvement of IT services.

You’ll also learn to:

• Understand the principles and practices of problem management.
  Identify and analyze the root causes of incidents to prevent recurrence.
• Implement effective problem management strategies using ITIL® 4.
• Apply problem-solving tools and techniques for root cause analysis.
  Integrate problem management with other service management processes.
• Drive continuous improvement through effective problem management practices.

This course will provide you with the practical skills to reduce incidents, enhance service reliability, and proactively manage problems within your IT environment.

This training includes the corresponding exam voucher.

At the end of this intensive course, you will sit for the PeopleCert ITIL® 4 Practitioner: Problem Management certification exam and, upon passing, obtain your certification.

At Firebrand, we're proud to be an ITIL® Accredited Training Organisation. Through our Lecture | Lab | Review method, you’ll access official courseware, learn from certified instructors, and train in a distraction-free environment.

Audience

This course is ideal for:

• IT professionals responsible for managing and resolving IT problems.
• Incident and problem managers aiming to reduce the impact of recurring incidents.
• Service managers and team leaders focused on improving service quality and stability.
• IT support staff involved in root cause analysis and problem resolution.
• Professionals responsible for driving continuous improvement in IT service management.
• Individuals pursuing ITIL® 4 certifications or looking to deepen their expertise in problem management.

ITIL® and The Swirl logo™ are registered trademarks of PeopleCert Group, used under permission of PeopleCert. All rights reserved. ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

• Module 1: Introduction to Problem Management
• Module 2: Problem Detection and Diagnosis
• Module 3: Root Cause Analysis and Resolution
• Module 4: Problem Control and Management of Known Errors
• Module 5: Integration with Other Service Management Practices
• Module 6: Driving Continuous Improvement through Problem Management

At the end of this course, you’ll sit the following exam at the Firebrand Training Centre, covered by our Certification Guarantee:

ITIL® 4 Practitioner: Problem Management Exam

• Duration: 30 minutes
• Format: Multiple choice; Closed book
• Number of questions: 20 questions
• Passing score: 13 out of 20 marks required to pass (65%)

Before attending this course, you must have successfully completed the ITIL® Foundation certification.

Your course includes:

• Accommodation *
• Meals, unlimited snacks, beverages, tea and coffee *
• On-site exams **
• Exam vouchers **
• Practice tests **
• Certification Guarantee ***
• Courseware
• Up to 12 hours of instructor-led training each day
• 24-hour lab access
• Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply to online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts.
*** Pass the first time or train again for free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Six reasons to sit your course with Firebrand Training

• Three training options. Choose between residential classroom-based, live online, or city-centre courses
• All-inclusive course. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
• Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
• You’ll learn more. Our expert instructors cover exclusive additional materials not taught through the official curriculum
• You’ll learn faster. Chances are, you’ll have a different learning style compared to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
• You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 145,000 professionals

*For residential training only. Doesn't apply to online courses
**Some exceptions apply. Please refer to the Exam Track or speak with our experts

Are you ready for the course? 

Get access to free practice tests here:  Free Practice Test