ITIL® 4 Specialist: Collaborate, Assure and Improve (CAI): Relationship Management

This accelerated ITIL 4 Collaborate, Assure & Improve: Relationship Management certification is for IT professionals who want to prove and validate their skills in this specific practice area.

Upon completion of this course you will be able to demonstrate your understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Relationship Management practice in their everyday work. 

In just 1 day, you’ll also learn to:

• Establish a common approach to relationships and relationship management that can be adopted and followed across the organisation
• Ensure successful relationships within an organisation, as well as between an organisation and external parties including customers, users, partners and suppliers
• Promote shared or mutually recognised goals, no-blame cooperation and collaboration, continuous learning, open communication, and conflict prevention and mediation
• Identify and manage stakeholders and their interests
• Measure, assess and develop the Relationship Management practice capability in their organisation by using the ITIL Maturity Model.

ITIL® is a registered trade-mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

At the end of this course, you’ll sit the PeopleCert (Axelos) exam, and achieve your ITIL 4 Collaborate, Assure & Improve: Relationship Management certification.

Through Firebrand’s Lecture | Lab | Review methodology, you’ll get certified at twice the speed of the traditional training and get access to courseware, learn from certified instructors, and train in a distraction-free environment.

Audience

This course is ideal for:

• For any professional who wants to prove and validate their skills in the specific practice area.
• The combined practice course is also for professionals aiming to establish a good cross-practice collaboration and effective service value streams.

• Module 1: The key concepts of the practice
• Module 2: The processes of the practice
• Module 3: The roles and competences of the practice
• Module 4: How information and technology support and enable the practice
• Module 5: The role of partners and suppliers in the practice
• Module 6: How the ITIL capability model can be used to develop the practice
• Module 7: The recommendations for the practice success

At the end of this accelerated course, you’ll sit the following exam at the Firebrand Training centre, covered by your Certification Guarantee:

ITIL 4 Collaborate, Assure & Improve: Relationship Management Exam

• Duration: 30 minutes
• Format: Multiple choice; Closed book
• Number of questions: 20 questions
• Passing score: 13 out of 20 marks required to pass (65%)
• Domains:
• Domain 1: The key concepts of the practice 25%
• Domain 2: The processes of the practice 25%
• Domain 3: The roles and competences of the practice 10%
• Domain 4: How information and technology support and enable the practice 15%
• Domain 5: The role of partners and suppliers in the practice 10%
• Domain 6: How the ITIL capability model can be used to develop the practice 10%
• Domain 7: The recommendations for the practice success 5%

Before attending this accelerated course, you should have:

• Achieved ITIL 4 Foundation

Your accelerated course includes:

• Accommodation *
• Meals, unlimited snacks, beverages, tea and coffee *
• On-site exams **
• Exam vouchers **
• Practice tests **
• Certification Guarantee ***
• Courseware
• Up-to 12 hours of instructor-led training each day
• 24-hour lab access
• Digital courseware **

* For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
** Some exceptions apply. Please refer to the Exam Track or speak with our experts.
*** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.

Seven reasons why you should sit your course with Firebrand Training

• Two options of training. Choose between residential classroom-based, or online courses
• You'll be certified fast. With us, you’ll be trained in record time
• Our course is all-inclusive. A one-off fee covers all course materials, exams**, accommodation* and meals*. No hidden extras.
• Pass the first time or train again for free. This is our guarantee. We’re confident you’ll pass your course the first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs
• You’ll learn more. A day with a traditional training provider generally runs from 9 am – 5 pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day of quality learning time, with your instructor
• You’ll learn faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily
• You’ll be studying with the best. We’ve been named in the Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified over 135,000 professionals

*For residential training only. Doesn't apply for online courses
**Some exceptions apply. Please refer to the Exam Track or speak with our experts

Think you are ready for the course? Take a FREE practice test to assess your knowledge!  Free Practice Test